Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Successful enterprises constantly evolve and adopt the latest technology to enhance their customers’ experience.
SHADOW CMS provides the necessary tools to allow administrators to forecast, monitor andallocate communications management expenses. Never before has there been a truly consolidate mechanism to analyze CDR, CCR, Voice Mail, Hunt Groups and IVR under one roof!
Find out where customer calls are routed, what prompts are being selected in your auto attendant tree or how many calls went to voice mail? SHADOW cms w/Enhanced BCM Reporting does it all.
Gage the performance of all your facilities for better workforce management, customer service and network performance. Utilize statistics from CDR, CCR, Voice Mail, Hunt Groups and IVR for network planning and troubleshooting. Find out how your communications facilities are performing and respond quickly.
To find out more, visit http://www.telecost.com/nortel