Toll fraud is the fradulent, unauthorized use of a company's telephone system by a third party. Toll fraud can cost companies thousands of dollars in fradulent telephone activity and often occurs undetected until after it has occurred.
RSI offers customers several options to assist in taking a proactive approach in preventing toll fraud. Shadow CMS CAll Accounting can be deployed in virtually any telecommunications environment in order to regulary track telephone activities and identify anomalies.
Norstar and BCM customers can also benefit by deploying tools CTI Pack as a standalone application or in conjunction with Shadow CMS. tools CTI Pack provides user programmable set and line restrictions for maximum cointrol of every telephone call. There are no limits to the number of unique dialing restircions. Restricitions can be programmed to vary by time of day, line, and phone number. Forced and verified account codes can be used together with dialing restricions to assist in preventing toll fraud.
RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products.