Resource Software International Ltd. (RSI) will be attending this year's edition of the Avaya Partner Community Council to be held in Montreal, Quebec.
The event will be staged on October 25 - 27, 2010 at Marriott Chateau Champlain Hotel, Montreal, Canada.
Visit our booth as where we will be demonstrating our new Shadow Real Time Dashboard (RTD). The product offers Instantaneous monitoring and analysis of the health of your communication ecosystem.
SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the health of their communication facilities. More information can be found here.
Visit our website for details about our total unified communication management software solutions including call accounting, real time dashboard, mobile tracking, hotel billing, CRM integration and emergency notification. Visit www.telecost.com
Who is PCC Americas?
North, Central and South American organization of voice and data Avaya partners dedicated to improving the overall products and services to our end user community.
PCC Americas is a 'not for profit' organization open to all Avaya Network's Partners in North, Central and South America. PCC Americas has two conferences a year along with monthly conference calls for various subcommittees and task forces. The purpose of this organization is to bring partners together to assure the rollout of products contain all the elements necessary for successful introduction, implementation and maintenance of Avaya products throughout the globe.