Resource Software International Ltd. (RSI) is now offering seamless integration to popular commercial and custom contact management systems using Visual Rapport CRM Integrator. This versatile application allows for seamless data exchange between your primary Avaya communication server and contact center data source providing a truly unified communication experience.
Visual Rapport CRM Integrator can utilize various technologies (including Avaya AES, first and third party TAPI) to performs bridging functions that allow users access to a customer’s profile through automated screen pop by pinpointing relevant information in real time. This empowers users to interact with customers in an efficient manner maximizing productivity and efficiency.
For more information about VR Integrator for Avaya AES http://www.telecost.com/avaya