Tuesday, May 8, 2012

RSI to Present Avaya SMEC Premiere Partner Solutions at IAUG 2012

OSHAWA, Ontario., May 9, 2012/World News Text Ltd./ - Resource Software International Ltd. (RSI), a leading provider of total unified communication management solutions (TUCMS) for every enterprise, today announced that its popular management solutions Shadow CMS Enterprise, Shadow Real Time Dashboard and Revolution Web Call Accounting were recently recognized as Avaya SMEC Premiere Product Solutions. Avaya is a global leader in enterprise communications systems, software and services. These applications are compliance-tested by Avaya for compatibility with Avaya IP Office 8, the company’s unified communications solution for small- and medium-sized businesses.  Additionally, RSI offers these solutions for several other platforms.

RSI will be demonstrating these newly accredited solutions at the International Avaya Users Group (IAUG), May 20-24 in Boston, MA. IAUG Global Education Conference 2012 will provide Avaya users with access to industry leadership, IT experts, peer networking, over 200 content-rich educational sessions, and more than 130 partners exhibiting the latest technologies.

RSI is honored to be recognized among the select few Avaya Devconnect Technology Partners that have been recognized for their unique premiere solutions. We continually develop our solutions to meet the high standards of interoperability with Avaya products“, said Rito Salomone, President, RSI. “We are delighted that some of our most popular solutions have been granted such visibility and accreditation.”

Resource Software International Ltd. (RSI) is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a key Technology Partner of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

The RSI booth will feature live demonstration of our complete spectrum of Avaya Compliant Solutions.   Managers can recognize huge savings by utilizing RSI solutions and a systematic approach to communication management.  Visit us at IAUG booth #1105.
About  Avaya DevConnect
The Avaya DevConnect Program provides a wide range of developer resources, including access to APIs and SDKs for Avaya products, developer tools, technical support options and training materials. Registered membership is free to anyone interested in designing Avaya-compatible solutions. Enhanced Membership options offer increased levels of technical support, compliance testing, and co‑marketing of innovative solutions compatible with standards-based Avaya solutions.
About Avaya SMEC PPS
The Avaya Small and Medium Enterprise Communications (SMEC) Premier Partner Solutions (PPS) Program brings best-in-class developer partners with innovative solutions for Avaya IP Office into a more collaborative alliance with Avaya SMEC. This collaborative relationship helps enhance the Avaya IP Office platform by allowing better innovation of third-party solutions.
All DevConnect partners in the SMEC PPS Program offer compliance-tested products that enhance customer productivity. Partners are selected based on how well their solutions solve customer communications problems when packaged with the Avaya IP Office platform
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI develops, manufactures and distributes total communication management solutions for small to medium and large enterprise organizations. It offers a wide range of products including call accounting, hotel/motel billing, healthcare management, real-time dashboard, contact center reporting, switch administration, emergency notification wireless/mobile tracking, CTI applications and cloud-based telecom services. RSI offers organizations the training and resources they need to determine the health of their communications ecosystem.
The RSI call management portfolio spans a broad range of industries including retail, education, tourism, brokerage, professional, hospitality and healthcare as well as government. It also provides unique integration to hotel property management systems, emergency notification and professional accounting packages.
Headquartered in Oshawa, Ontario, RSI has distributors in Australia, New Zealand, Asia, Europe, South America, United States and Canada.
For more information, visit www.telecost.com/avaya.

Thursday, May 3, 2012

Visual Rapport CRM Integrator for Cisco CallManager

RSI is proud to announce compatibility of its lead CRM integration middleware application Visual Rapport Integrator with Cisco CallManager.   Visual Rapport CRM Integrator provides seamless screen pop integration and click-to-dial functionality for customers using third party database or contact management applications.   The product is easy to deploy using TAPI which is available free on all supported versions of Cisco CallManager.

Visual Rapport CRM Integrator can reside on a virtual system and will perform seamlessly in terminal services environments.   The software can be managed from a centralized server and updates can be remotely pushed to clients.   The software can be deployed in minutes.

We develop scripts and integration for virtually all major commercial database systems.  Our professional services can also create custom drivers for proprietary in-house systems.   As an example, a travel agency with a proprietary customer database could use Visual Rapport to receive screen pops at every agent’s desktop and access the details of each customer’s travel plans from their database.

Visual Rapport CRM Integrator is available for most TAPI compliant communication servers.   Consult RSI for details on compatibility with Avaya, ShoreTel,  Digium  and other systems.

Cisco TAPI Requirements
Microsoft Windows XP/2003/Vista - 32bit: Cisco CallManager v4.2+
Microsoft Windows 7 - 32bit: Cisco CallManager v7.1.3+
Microsoft Windows 7 - 64 bit: Cisco CallManager v8.5+
Compatible Telephony Service Provider (TSP).   (32 or 64bit)

TAPI is free on all versions of the Cisco CallManager.

Visit www.telecost.com