RSI now offers communication managers a complete set of tools necessary to track call volumes, identify patterns, analyze peak time utilization and monitor system efficiency. These tools are essential in making timely and meaningful decisions regarding the health and performance of your communication ecosystem.
The active management call accounting module is a comprehensive, flexible, feature rich, accounting and reporting solution. The revolutionary user interface makes monitoring internal, inbound, outbound and cradle-to-grave telephone activity intuitive for novice to expert users. Most environments can install this application on an existing non-dedicated computer.
Real Time Display
The real time display module is a browser based multi-platform dashboard that monitors and analyzes data from call center, voice mail and call detail logs. It enables administrators to manage their communication infrastructure as events happen. Various groups, graphical widgets and triggers can be defined to pinpoint and highlight specific areas of concern.
Historical Call Center Management
The historical call center reporting module breaks down the call center and hunt group data into easy-to-understand reports. Managers are able to spend more time overseeing operations, managing their human resources and less time trying to interpret complex data streams. Recurring reports can be scheduled to run hands-free in both detail and summary formats. Queue and Hunt Group call volumes can be broken out by the hour. Robust filtering and export options ensure that the relevant information is being provided to the
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