Monday, October 28, 2013

Shadow RTD Real Time Dashboard for Avaya Aura CM from RSI is now Avaya Compliant!

Shadow RTD Real Time Dashboard now available for all Avaya customers (SME and Enterprise)
for Avaya Aura Communication Manager, Avaya Aura AES, Avaya IP Office, Avaya BCM

Resource Software International Ltd. (RSI) is proud to announce our successful completion of Avaya Compliant testing of our popular Shadow RTD Real Time Dashboard on Avaya Aura Communication Manager Rls 6.3 and Avaya Aura Application Enablement Services Rls 6.3.   Shadow RTD is now recognized as Avaya compliant in all industry segments with additional models for Avaya IP Office and Avaya BCM.

The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner.  A well oiled communication ecosystem and trained personnel are key ingredients in reduced operating costs and greater customer satisfaction.   A properly working call center can distinguish your business and provide a competitive advantage.  An overloaded, inaccurate or malfunctioning call handling system could spell disaster. 

Shadow RTD Real Time Dashboard is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uninterrupted performance and availability. 

Shadow RTD can be coupled with Shadow CMS Enterprise Call Accounting to offer a truly unified communication management solution for every enterprise including call detail, real time and historical call center statistics and where applicable cradle-to-grave and call recording playback.

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