Wednesday, December 14, 2016

Shadow CMS Hospitality Rated Fully Compliant with Oracle Property Management




Hotels worldwide, from the smallest independents to the largest chains, use Oracle Hospitality to manage their operations. The Oracle all-in-one solutions provid hotels with everything they need, from property-management applications and point of sale for restaurants and bars to distribution and marketing.  Recently, RSI completed successful integration testing between RSI Shadow CMS Hospitality and Oracle Opera Property Management to ensure performance and reliability.

More info:
http://www.telecost.com



Friday, November 25, 2016

RSI Exhibiting at Avaya IAUG Engage 2017 in Las Vegas, NV - Feb 12-15.








Avaya ENGAGE 2017 is where Avaya users from around the world connect to solve the business challenges of tomorrow. Get inspired by stories and case studies from visionary keynotes. Acquire knowledge from industry experts and thought leaders that will help you achieve maximum value from your Avaya solutions. Address today’s critical business challenges through roundtable discussions, hands-on workshops and one-on-one Avaya support.

AVAYA IAUG ENGAGE 2016 | Feb 12-15, 2016 | Las Vegas, NV

FInd out more at: http://engage.iaug.org/

Friday, October 14, 2016

RSI Sponsors Presidio Exchange 2016

Presidio Exchange 2016

Miami, FL and Norwegian Cruise Lines' The Pearl

We are looking forward to our 2016 sponsorship of the Presidio Exchange. The itinerary includes breakout sessions, Expo and new networking opportunities with over 1,600 Presidio employees aboard Norwegian Cruise Lines' The Pearl.

RSI representatives will be in the show Atrium, demonstrating our latest product enhancements of our communication management portfolio.   We will show you how to empower your productivity!



FOR IMMEDIATE RELEASE:
Resource Software International Ltd. (RSI)
Makers of Shadow CMS Enterprise

...empower productivity



Tuesday, October 4, 2016

RSI introduces event and emergency notification to your mobile device!

Get immediate notifications about the health of your communication ecosystem sent directly to authorized mobile devices




RSI Notify is a free public broadcast system for news, events and software updates from Resource Software International Ltd. The application is also a powerful private notification system for users of the RSI product spectrum including Shadow CMS Enterprise, Shadow RTD Real Time Dashboard, Shadow OSN Onsite Notification and Shadow CRM Integrator. 

Customers of RSI products can subscribe to private notifications from their own applications including alerts, failures, hacks, misuse and emergency calls. These alarms can now be directed to RSI Notify for notification anywhere, anytime.  Never miss a critical event such as a 911 call, overload or system failures. 

Attach RSI Notify to your favorite RSI applications to receive notices of report completion, call center statistics, resource usage, network performance and many other metrics. Customers using a desktop or cloud based RSI product can purchase a mobile connector and get notifications to their iOS and Android devices.

If you wish to experience the application, please download your FREE copy from Apple App Store or Google Play. The free RSI Notify application sends RSI news, notices, software updates and other RSI broadcasts to your device.   


RSI Notify can be connected to your favorite blogs, social media, messaging applications, IoT ready devices and more. Contact us to discuss connection of RSI Notify to your environment.












Download your copy for your mobile device...


https://itunes.apple.com/ca/app/rsi-notify/id1151535005?mt=8https://play.google.com/store/apps/details?id=com.yougoz.rsinotify


Visit our website at www.telecost.com for more details.













Saturday, October 1, 2016

Zang Analytics Now Supported on RSI Shadow CMS Enterprise Communication Management



OSHAWA, ONTARIO-(May 26, 2016) – Resource Software International Ltd. (RSI), a leading provider of business communication analytics and contact center solutions,  has announced integration of their Shadow CMS Enterprise desktop and cloud management solutions with Avaya's new Zang platform. Zang delivers the first all-in-one cloud communication and applications-as-a-service platform (cPaaS) for building custom apps.

Building apps for customers, partners, and employees is essential in completing tasks in corporate IT departments.  Zang is completely cloud-based offering rapid development and support with easy-to-use drag and drop tools, pre-built applications and robust APIs.

RSI is the first vendor to offer comprehensive communication management for the Zang platform.  Shadow CMS Enterprise is deployable on the desktop and or in the cloud.  The software is all encompassing allowing administrators to monitor, measure and manage their entire communication ecosystem (including Aura, IP Office, CS 1K, Zang and any cross section of other communication servers).  

 “Zang simplifies innovation.  The application framework has quickly allowed us to integrate Zang into our core portfolio of communication management and notification systems,” says Rito Salomone, President at RSI. “From the initial Zang announcement, RSI has been actively working to leverage the technology to offer Avaya customers an all-encompassing analytics solution.  We will proudly be unveiling Shadow CMS Enterprise with Zang integration at the Avaya Engage conference in early June.”

“We are delighted to work with RSI to offer communication metrics for the Zang platform and showcase the solution at The IAUG Summit, Avava ENGAGE,” said Mo Nezarati, GM of Zang. “With Zang and Avaya, RSI customers can consolidate and measure their entire communication ecosystem.”

Resource Software International Ltd.(RSI) is a world leader in harnessing collaboration metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a total unified communication management solution with modules for call center activity, IM compliance, emergency notification, quality of service, traffic metrics, CRM integration, billing and call detail reporting.

For more information, visit our website at www.telecost.com

Tuesday, August 2, 2016

Avaya Announces Changes to IP Office 10 CTI Licenses

Avaya IP Office Release 10 is slated for release in the coming weeks.   The new release introduces DevLink 3  with advanced secured logging features. Traditionally, call flow events were logged using a  non-secure System Monitor.

Starting with Avaya IP Office Release 10,  RSI will employ a secure TCP connection using Avaya DevLink 3 to query the phone system.   
This means that customers using RSI Shadow products that interface with Avaya IP Office Release 10 or later will be impacted.  The only major change going forward is the requirement for an Avaya CTI License.  
Please contact RSI if you have any questions...
sales@telecost.com


Friday, July 8, 2016

RSI Joins the Oracle Partner Network as a Gold Member

Oshawa, ON – July 7, 2015 – Resource Software International Ltd. (RSI) announced that it is now a Gold Partner within the Oracle® Partner Network.  As a member of the Oracle Partner Network (OPN), RSI is able to quickly create and deploy solutions to enhance the capabilities, performance and management built around the Oracle extensive ecosystem of products and services.

“RSI is a developer of business analytics solutions that help Oracle customers simplify their IT, accurately gage performance and increase productivity”, said Rito Salomone, president of RSI. “We are delighted to become an OPN Gold member in order to offer our mutual customers more seamless integration of our combined solutions.”

About RSI:
RSI is a world leader in harnessing collaboration metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer communication and billing solutions for various industry sectors including government, retail, healthcare and hospitality verticals.

About Oracle:
Oracle Corporation is a multinational computer technology corporation, headquartered in Redwood City, California. The company primarily specializes in developing and marketing database software and technology, cloud engineered systems and enterprise software products—particularly its own brands of database management systems.

For more information visit:
http://www.telecost.com

RSI Achieves Cisco Compatibility Certification With the Cisco Solution Partner Program

Update:  Shadow CMS Enterprise is now a Cisco Preferred Solution, SIP Approved and Co-Resident. 

Oshawa, Ontario – July 10, 2016 – Resource Software International Ltd. (RSI) announced that its Shadow CMS Enterprise Version 5  has successfully achieved Cisco compatibility certification with Cisco Business Edition 6000/7000.  The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, Resource Software International Ltd. (RSI) is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

Shadow CMS Enterprise enables organizations to unify communication facilities under one umbrella and consolidate communication metrics (incl. call accounting, call center (UCCX), Jabber, WebEx and quality of service) to effectively manage their entire ecosystem on premise or in the cloud. Shadow CMS Enterprise collaboration management software can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies, consolidate and control communication spend.

“RSI is a developer of business analytics solutions that help Cisco customers examine their collaboration ecosystem to more accurately gage performance and increase productivity.”, said Rito Salomone, president of RSI. “We offer tailored solutions that undergo independent verification testing giving our mutual customers maximum interoperability assurance. Cisco customers can enjoy a consolidated collaboration management experience for call detail, conferencing, video, messaging and quality of service for the entire ecosystem.”

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, [PARTNER NAME] has achieved Cisco compatibility certification on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on RSI, go to: http://www.telecost.com/cisco.

About Resource Software International Ltd. (RSI):

Resource Software International Ltd.(RSI) is globally recognized for harnessing collaboration metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a total unified communication management solution with modules for call center activity, IM compliance, emergency notification, quality of service, traffic metrics, CRM integration, billing and call detail reporting.

* Compatibility certification via Interoperability Verification Testing and Cisco Validated Design is designed to simulate typical customer configurations and does not replace the need for on-site testing and interoperability validation in conjunction with actual implementation.






Thursday, June 30, 2016

RSI Shadow CMS Enterprise offers support for RingCentral Office

Feature Announcement

RSI Shadow CMS now offers reporting/analytics for RingCentral Office

Since 2003, RingCentral has been breaking down the communication barriers created by complex, on-premise hardware. RingCentral delivers cloud business communications solutions that free people to work the way they want in today’s mobile, distributed, and always-on work world. Delivered on a state-of-the-art infrastructure, RingCentral’s cloud communication solutions help more than 350,000 customers thrive in a new world of work.

The new integration is now available in the latest version of Shadow CMS Enterprise.

www.telecost.com

RSI Shadow CMS Enterprise offers support for ShoreTel Connect

Feature Announcement

RSI Shadow CMS now offers reporting/analytics with ShoreTel Connect with support for both ShoreTel Connect CDR & TDR formats

The new integration is now available in the latest version of Shadow CMS Enterprise.

www.telecost.com

RSI now a Microsoft Silver Application Development Partner




OSHAWA, ONTARIO-(June 30, 2016) – Resource Software International Ltd. (RSI), a leading provider of business communication analytics and contact center solutions, today announced certification by Microsoft Corporation after successful completion of the Microsoft Silver Application Competency.

RSI offers a comprehensive portfolio of communication management solutions for every enterprise under the brand name Shadow CMS Enterprise. These solutions are designed for the various versions of the Microsoft Windows operating systems.

 “RSI is delighted to announce our successful completion of Silver Application Competency with Microsoft,” says Rito Salomone, President at RSI. “From our foundation in 1990, RSI has endeavored to provide Microsoft Windows based applications to our mutual customers. We are constantly evolving with solutions for cloud and mobile devices. What has not changed is our steadfast commitment to Microsoft technologies.”

Resource Software International Ltd.(RSI) is a world leader in harnessing collaboration metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a total unified communication management solution with modules for call center activity, IM compliance, emergency notification, quality of service, traffic metrics, CRM integration, billing and call detail reporting.

For more information, visit our website at www.telecost.com




Thursday, March 10, 2016

RSI Exhibiting at Avaya Engage in Orlando, FL

Resource Software International Ltd. (RSI) is a world leader in harnessing collaboration metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem.

RSI, an Avaya DevConnect Partner, is excited to announce that our portfolio of collaboration and engagement management solutions for every enterprise will be on display at Avaya Engage.

Visit us at booth... # 451. 


Visit our website at http://www.telecost.com/


Friday, January 29, 2016

RSI Announces Shadow CMS Meets Co-Residency Standards For Deployment with Cisco BE7000

Resource Software International Ltd. (RSI) is a Preferred Solution Partner within the Cisco® Solution Partner Program. The company announced today that its collaboration management product, Shadow CMS Enterprise, meets Co-Residency standards for deployment in conjunction with Cisco BE 7000. The product is also ISV tested and SIP-Approved for implementation with Cisco UCM.

The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, RSI is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

“RSI is a developer of business analytics solutions that help Cisco customers examine their collaboration ecosystem to more accurately gage performance and increase productivity.”, said Rito Salomone, president of RSI. “We offer tailored solutions that undergo independent verification testing giving our mutual customers maximum interoperability assurance. Cisco customers can enjoy a consolidated collaboration management experience for call detail, conferencing, video, messaging and quality of service for the entire ecosystem.”

Shadow CMS Enterprise enables organizations to unify communication facilities under one umbrella and consolidate communication metrics (inc. call accounting, call center (UCCX), Jabber, WebEx and quality of service) to effectively manage their entire ecosystem on premise or in the cloud. Shadow CMS Enterprise collaboration management software can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies, consolidate and control communication spend.

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, RSI has achieved Cisco compatibility certification on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on RSI Shadow CMS Enterprise, go to: Cisco Marketplace.

Contact Info

Resource Software International Ltd. (RSI)
Phone: 905 576-4575
Website: http://www.telecost.com

40 King Street West,
Suite 300
Oshawa, Ontario, L1H 1A4
Canada