The agreement will facilitate the distribution of RSI communication management solutions through the ConvergeOne extensive network. By teaming with a national brand like ConvergeOne—which services over 7200 enterprises—RSI can effectively offer its scalable communication management portfolio around the globe.
The RSI communication management portfolio, for premise and cloud implementations, offers actionable business intelligence for voice, video, chat, collaboration spaces and call centers. The software, Shadow CMS All-In-One Analytics, allows communication managers to monitor, measure and manage communication activity form any number of endpoints (including telephones, messaging, collaboration teams/spaces, video, hunt groups, agents or subscribers). Major components include call accounting, call center reporting, real time dashboards, call recording playback, collaboration spaces adoption and emergency notification. RSI products are independently tested and verified to work with most major industry providers including Avaya, Cisco, Microsoft and .
“We are delighted to partner with ConvergeOne to give customers the tools necessary to manage their business lifeline.” said Rito Salomone, President of RSI. “Shadow CMS All-In-One Analytics will help our mutual customers ensure the health of their collaboration ecosystem. The software will help prevent system hacks, eliminate bottlenecks, reconcile expenses, increase adoption of new systems and empower productivity.”
The ConvergeOne Partner Program is designed to identify top technology partners, nurture long-term relationships, and promote partner solutions with customers. Companies such as Resource Software International Ltd. (RSI) can qualify for one of three tiers of partnership (Elite, Preferred, Select) based on criteria including national presence and regional support, ease of doing business, revenue, lead generation, parts support, technical training, and customer service.
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of communication management solutions. The company offers a wide range of products including: call accounting, collaboration spaces metrics, real time dashboards, contact center reporting, emergency notification and custom AI/Bot/CRM integrations in over 80 countries around the world.