Avaya Basic Call Management Recording Desktop (BCMR-D)™ software was used to give supervisors the real-time and historical call center data that they need to gain center efficiencies and reduce costs. BCMR Desktop software as a highly functional, low-cost, MIS solution that generally satisfied the needs of many call centers without having to invest in more elaborate costly Elite Contact Center reporting functionality. Avaya discontinued BCMR-D leaving customers with very few options.
RSI, an Avaya DevConnect partner, continues to offer a low-cost alternative to BCMR-D, that allows customers to visualize the valuable real time agents/queue activity in a modern day dashboard. Shadow CMS All-In-One Analytics for Avaya CM fully supports BCMR historical and real time reporting.
RSI is a proud vendor of All-in-One communication analytics for all major AVAYA platforms (from legacy systems to Avaya Cloud). You may want to talk to us about our consolidated approach to managing your entire collaboration ecosystem in-house or in the cloud! We can help you get serious about managing your entire collaboration ecosystem (even non-AVAYA)!
Visit our website at https://www.telecost.com or email firstname.lastname@example.org for more details!