- Shadow All In One Analytics (a.k.a Shadow CMS
Enterprise v 5.2.3) is compatible with Avaya Cloud Office (ACO)
- Shadow solutions help businesses track, monitor and
manage their collaboration ecosystem
OSHAWA, Ontario — November 12, 2020 — Resource
Software International Ltd. (RSI), a leading provider of all in one
communication management solutions for every enterprise, today announced that
its Shadow All In One Analytics (formerly Shadow CMS Enterprise v 5.2.3) is
compliant with Avaya Cloud Office powered by RingCentral. Avaya is a global
leader in enterprise communications systems, software and services.
Shadow All In One Analytics helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is deemed compatible for use with Avaya Cloud Office.
"RSI is delighted our core solution Shadow All In One Analytics has
demonstrated compatibility with Avaya Cloud Office. Over the years, Shadow has
been continually developed to meet the high standards of interoperability with
Avaya platforms. We offer the broadest range of compatible analytics solutions
for Avaya telephony platforms for various industry segments including
hospitality, health care, education, government, retail and general
business," said Rito Salomone, President, RSI. "Shadow helps our
mutual customers enhance security, maximize efficiency and productivity, track
and analyze networks, and forecast, monitor and allocate communications
management expenses."
RSI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International
Ltd. is a developer, manufacturer and distributor of collaboration analytics
solutions. The company offers a wide range of products including: call
accounting, contact center dashboards, cradle-to-grave analysis, adoption
analytics and emergency notification. RSI has distributors in North America,
Europe, Caribbean and Middle East. As an Avaya DevConnect Technology
Partner, RSI is focused on providing Avaya customers training and resources
that offer insight about the health of their communication ecosystem.
For more information visit https://www.telecost.com/aco