Potential Service Disruption for Shadow for RingCentral Customers due to Amazon Web Services Outage
POTENTIAL SERVICE DISRUPTION RESOLUTION
December 7, 7:00 pm
Unable to log in or maintain a connection using Shadow Agent or Shadow A1
Starting December 7, 2021, at approximately 9:00 am EST, several customers across North America were experiencing intermittent connection and authentication issues..
This problem is due to Amazon Web Services service outage. Amazon websites, Amazon Prime Music, RingCentral Engage, RingCentral Contact Center and several other services. Also impacted are customers logging into Shadow Agent for RingCentral. Shadow A1 customers using single sign on (SSO) may have also experienced data loss.
AWS restored services December 7, at approximately 6:30 pm EST. Shadow users are advised to log out and exit their browsers before restarting and logging in again,