OSHAWA, Ontario - Oct. 11, 2022 -- Resource Software International Limited (RSI), today announced the integration of its flagship application Shadow All-In-One Analytics with cloud-based complete phone system Webex Calling.
Shadow All-In-One Analytics for Webex Calling offers a cloud-based solution for capturing, processing, reporting, and archiving call activity. Organizations now have complete visibility across their entire spectrum of Cisco collaboration systems. The product offers granular historical call accounting, call queue reporting and KPI dashboards. By leveraging the latest technologies, Shadow empowers enterprises to increase adoption of new technologies, remove bottlenecks, reconcile expenses, facilitate better collaboration, improve customer experience and empower productivity.
Rito Salomone, co-founder of RSI, explains: "RSI is delighted our flagship application Shadow All-In-One Analytics has successfully integrated with Webex Calling. This creates a new chapter in our long history of integrations with Cisco telephony platforms. This new offering will give our mutual customers better business insights, leading to better decisions and better outcomes."
Over the last 32 years, RSI has built a long history of producing communication management solutions for Cisco telephony platforms. The latest Shadow All-In-One Analytics integration for Webex Calling demonstrates our commitment to providing consolidated insights into the entire communication landscape from premise, hybrid and cloud.
"The Webex platform enables third-party developers to directly extend our collaboration workflows and offer new value to our customers," said Anurag Dhingra, CTO of Webex by Cisco. "Our Webex Calling customers can now discover and integrate RSI's call reporting and analytics technologies."
Founded in 1990, Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that proactively manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.
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About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.
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