June 13, 2022, 2:00 PM ET
Symptoms:
Unable to access yourShadow Agent portal.
Problem:
Starting June 13, 2022, at approximately 2:00 pm EST, customers of RSI Shadow Agent cannot log into their portal.
Our global provider, Amazon AWS is experiencing intermittent issues. We have escalated the problem and Amazon is working on the issue.
AWS Health:
https://health.aws.amazon.com/health/status
External site:
https://downdetector.ca/status/aws-amazon-web-services/
AWS Tweets:
https://twitter.com/awssupport/status/1668706278871384071?s=46&t=EhujmNvQ8TwRctUhUUnRvw
RESOLUTION:
2:00PM ET - The problem has been escalated.
UPDATE: 4:41 PM ET - Problem resolved.
RSI Support Services.
#NOTICE #EXPIRE:02 #ALERT