Your communications environment tells a story—about your customers, your people, and how your business operates. Turning that story into better decisions has been RSI’s focus since 1990.
Today, that mission spans proven call accounting software, call center analytics, and a growing portfolio of AI-driven Communication Intelligence solutions.
As technology evolves, our commitment remains consistent: help you understand the environment you have today and support the direction you choose tomorrow.
Supporting Your Environment—and Your Next Step
Every organization moves at its own pace. Some continue to rely on established on-premise systems. Others operate hybrid environments, adopt cloud services, or manage several platforms across locations and departments.
RSI supports that diversity.
Our compatibility spans platforms such as Avaya IP Office and Avaya Communication Manager, Mitel, and Cisco Unified Communications Manager, alongside cloud services including RingCentral, Webex Calling, Zoom Phone, and Microsoft Teams.
These are examples of our broader vendor support. Across on-premise, hosted, hybrid, and cloud environments, RSI helps organizations turn communication activity into useful business insight.
From desktop phones to softphones, from established infrastructure to emerging AI resources, your need for visibility continues as your environment changes.
Shadow All In One Analytics: Proven Insight for Established Systems
For organizations relying on traditional communication platforms, Shadow All In One Analytics remains a trusted, actively supported part of the RSI portfolio.
Its call accounting and call center analytics capabilities help organizations understand usage, track missed calls, investigate routing, monitor service levels, and manage communication costs.
Historical reporting gives managers perspective on demand, staffing, and performance over time. Call journey analysis helps reveal what happened as a caller moved through the organization.
These are everyday operational needs with real consequences for customer service and business performance. RSI continues to invest in serving the customers and partners who depend on them.
Shadow Analytics: A Broader View Through AI
For organizations seeking deeper analysis and new ways to work with their data, Shadow Analytics delivers AI-driven Communication Intelligence.
Bringing communication data into a shared analytical foundation helps teams connect activity, performance, and customer experience.
Call journey analysis reveals friction across queues, transfers, and handoffs. Pattern intelligence helps identify changing demand and performance trends. Voice analytics adds perspective from available recordings and transcriptions, including sentiment and customer experience signals.
As AI agents become part of customer service, visibility must extend to their performance too. Understanding how interactions are handled—and when they move from AI to a person—helps organizations evaluate the experience as a whole.
RSI’s strength is the breadth of that perspective: operational reporting, customer journeys, human and AI performance, and ecosystem health working together to support better decisions.
Shadow Analytics MCP: Put Your Questions to Work
Shadow Analytics MCP makes that intelligence accessible through supported AI assistants such as ChatGPT and Claude.
Using the Model Context Protocol, it connects AI tools with the data and analytical capabilities inside Shadow Analytics. Teams can ask questions in plain language and explore the findings through follow-up questions.
For example:
Where did missed calls increase this month?
Which queues are experiencing longer waits?
What patterns should influence our staffing plans?
How are AI-handled interactions moving to human agents?
This conversational approach gives business users another practical way to investigate performance and turn findings into action.
Experience for Today. Intelligence for What Comes Next.
Technology decisions involve investment, operational needs, and timing. RSI’s portfolio gives organizations choices throughout that process.
Continue gaining value from established systems with Shadow All In One Analytics. Explore AI-driven Communication Intelligence with Shadow Analytics. Bring that intelligence into your AI workflows with Shadow Analytics MCP.
Wherever you are in your communications journey, RSI is ready to help you see more clearly.
Better Insights. Better Decisions. Better Outcomes.
Explore RSI’s communication analytics portfolio or view our technology partners and platform compatibility.
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