Communication Management for Every Enterprise | RSI Blog

Communication Management Solutions for Avaya Customers Webinar Invitation

2011-12-22T07:59:00.000-08:00

Presentation
This presentation highlights our exclusive total unified communication management portfolio for all major platforms. RSI offers a broad spectrum of solutions that include cloud call accounting, real time hotel/healthcare billing, CRM integration, switch administration, emergency notification, contact center dashboard and enterprise reporting. Special focus will be placed on a our exclusive Avaya SME Premier Partner Solutions. The session will run for approximately 50-55 minutes with additional time for Q&A

Register now as space is limited!

Select one of two sessions at your convenience:

Monday, January 9 at 10:30 AM (EST New York GMT -5:00)
Link to registration area for Session 1-- https://rsi-meeting.webex.com/rsi-meeting/j.php?ED=188530347&UID=493118447&RT=NCMxMQ%3D%3D

OR

Monday, January 9 at 3:30 PM (EST New York GMT -5:00)
Link to registration area for Session 2-- https://rsi-meeting.webex.com/rsi-meeting/j.php?ED=188530522&UID=493118447&RT=NCMxMQ%3D%3D

RSI announces Call Accounting Pin Code Manager Module for Digium Switchvox

2011-12-14T11:51:00.000-08:00

Resource Software International Ltd. (RSI), a global leader in unified communication management solutions, is proud to unveil Shadow CMS Switchvox Pin Code Manager.   This new module is an extension to the popular RSI Shadow CMS Enterprise call accounting and telecom expense management software.   The new Shadow CMS Switchvox Pin Code Manager is a unique integration module that provides outbound real time pin code validation and authorization for Digium Switchvox SMB 65, 305 and 355 v4.5 or later.

The RSI Shadow CMS Switchvox Pin Code Manager, a tailored solution offered exclusively by RSI, bridges Switchvox and the Shadow CMS Enterpise personnel directory.   Callers can now be assigned a special pin code, authorization code, password or account number and authenticated with the personnel directory within Shadow CMS Enterprise.   This allows every call to be verified for greater accountability, control and accurate billing.

Educational institutions, professional services firms, government services and other organizations often face the tedious task of allocating communications expenses to students, personnel or clients. The RSI Shadow CMS Switchvox Pin Code Manager ensures proper verification and authorization before a call is placed.    The call detail information can be used to accurately generate detailed reconciliation reports and cost recovery invoices. These results can be automatically directed to accounting systems, spreadsheets, HTML, email and a variety of other formats.

In many cases, Shadow CMS Enterprise can act as a watchdog and reduces personal activity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in lost collectible telecom expenses.

The RSI call management portfolio spans a broad range of industry sectors including education, government, healthcare, retail, tourism, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.

Resource Software International Ltd. (RSI) is internationally recognized as a leading provider of a complete line of total unified communications management solutions for every enterprise. Founded in 1990, RSI believes in leveraging leading edge technologies to provide concrete tools for information managers. We believe communication is the key to a world that demands instantaneous results. We develop, manufacture and distribute communication management applications for: call accounting, real time dashboard, computer telephony integration, screen pops, desktop productivity, toll fraud, alert notification, wake up calls, hotel and motel billing, instant messaging, carrier comparisons, rebilling, facilities management, equipment billing. We also provide a number of outsourcing and managed services including invoice analysis, rebilling and call accounting. We pride ourselves in providing the very best dynamic cost-effective, user-friendly solutions that can be offered to all businesses. We provide robust interoperable solutions for Digium.

Find out how you can integrate your Digium Switchvox with RSI Shadow CMS Enterprise call accounting software to ensure validated telephony transactions. Visit www.telecost.com/digium.htm

2011-12-09T08:42:00.000-08:00

Resource Software
International Limited (RSI)

Invitation to A Free Webinar
Exclusively for Avaya and partners
Communication
Management Solutions

for Every Enterprise

December 13. 2011
11:00 AM EST (New York, GMT -5)

Discover how your customers can
derive huge savings, increase productivity
and enhance their bottom line with communication management solutions from RSI coupled with Avaya gear!

Webinar Logistics
Webinar Access
Click here to join the webinar.

Alternatively you may copy and paste the following link to a browser: https://rsi-events.webex.com/rsi-events/onstage/g.php?d=665274554&t=a&jf=1&rId=&EA=scummings%40callaccounting.ws&ET=d6bab1c8765d69e8bd79589e3b4a57a6&ETR=96575ce256850c4e81ac4a0ef2da4cf8&RT=MiM0&p

Audio Conference Access
Call-in toll number (US/Canada): 1-650-479-3208
Access code: 665 274 554

To view in other time zones or languages, please Click here.

To join the event more quickly, you can set up Event Manager before the event starts. Go to: https://rsi-events.webex.com/rsi-events/ecsetup.php?frommail=1

The playback of UCF (Universal Communications Format) rich media files requires appropriate players. To view this type of rich media files in the meeting, please check whether you have the players installed on your computer by going to https://rsi-events.webex.com/rsi-events/onstage/systemdiagnosis.php

Webinar Questions
If you have any questions about this webinar please contact:

Resource Software International Ltd.
Phone: (718) 701-0945 x 228
Intl: +1 (905) 576-4575 x 228
sales@telecost.com

We look forward to your participation!

Sincerely,
The RSI Sales Team

IMPORTANT NOTICE: This WebEx service includes a feature that allows audio and any documents and other materials exchanged or viewed during the session to be recorded. By joining this session, you automatically consent to such recordings. If you do not consent to the recording, discuss your concerns with the meeting host prior to the start of the recording or do not join the session. Please note that any such recordings may be subject to discovery in the event of litigation.

905 576-4575 | http://www.telecost.com

The Importance of Managing Your Entire Communication Ecosystem

2011-11-17T08:28:00.000-08:00

Communication facilities are the essential lifeline to every business. Survival is often dependent on whether the business communication infrastructure is functioning smoothly and effectively. A savvy business, especially during times of economic downturns, will look to consolidate, solidify and aggressively hunt for new opportunities.
Communication managers have always had the unenviable task of stretching funds while maximizing tightly controlled budgets. They must walk a tightrope to effectively manage current facilities while identifying and implementing new and innovative solutions that enhance business communications, improve the customer experience and increase productivity.

Traditional telephone reporting was generally based on a basic call log that provided nuggets of valuable information such as date, time, duration and digits dialed. This information could be monitored, processed and stored in a database for detailed reporting. There are many vendors of call accounting software that provided these tools for itemizing, reconciling and analyzing telephone activity.

In a complex ecosystem managers are often unaware of misuse, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. Communication management solutions can help shield companies from system overload and fraudulent activity. A comprehensive total unified communication management system can pinpoint bottlenecks and suspicious activity, formulate migration strategies and control telecom spend.

Core components such as call accounting can help reconcile carrier invoices with business activity. Some businesses make it a practice to bill employees for excessive non-business and long distance calls. In many cases, the call accounting system acts as a watchdog and reduces personal activity. This results in more right to business calls and greater productivity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in telecom expenses. A study by the Aberdeen Group supports these assertions. "The telecommunications spending area is so wrought with inefficiency, in fact, most enterprises don't know how much they spend on telecom services, never mind how they can best manage those budgets." These survey results highlight the critical need for all encompassing total communication management software solutions that can provide concise metrics about calling patterns and comparative analysis of various plans.

With the adoption of IP-based telephone systems over traditional PBX systems, new complexities have arisen that change the way communication metrics are attained. Customers can share facilities and resources across multiple offices in different buildings, cities or time zones. The boundaries present in self contained traditional PBXs are no longer a barrier in dynamic IP-based communication networks.

SIP communications allow individuals to be connected to enterprise communication servers from their home office, cottage or anywhere around the globe. Contact centers can be transparently implemented across an enterprise that is physically sprawled in many locations and calls can be distributed without incurring additional long distance charges. SIP is an open protocol, and Voice over IP through SIP relies on a set of other open protocols and standards that facilitate communication. Individuals are no longer limited to an extension from a closed telephone switch but can now become subscribers in an enterprise ecosystem.

Traffic can now be routed over many different channels and can include voice and data multimedia communication. Call detail record logging has become much more elaborate than simply monitoring a serial port for CDR data. Call accounting for today's world needs to bring together the metrics from various communication facilities under one umbrella. These platforms may include mobile/wireless, video and call detail data from traditional and converged communication servers.

Cloud-based communication management can be a Software as a Service (SaaS) alternative to expending internal resources to manage costly in-house hardware and software. Often these services can be tailored to the needs of the customer. The focus can be strictly for basic incoming and outgoing telephone call tracking from a PBX system or all encompassing of the entire communication ecosystem. Some companies offer complete outsourcing services for remote data collection, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, workgroup reporting, auto attendant, mobile tracking, internet usage and more.

Founded in 1990, Resource Software International Ltd. (RSI) offers a wide range of products including call accounting, hotel billing, real-time dashboard, CRM integration, switch administration, emergency/event notification, mobile tracking and remote cloud-based telemanagement services. Our solutions harness telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. For more information visit our website.

Did you know that RSI offers Cloud based Call Accounting?

2011-11-15T11:21:00.000-08:00

Secure hosted telecom software solutions provide a fully managed alternative to purchasing hardware and software and expending internal resources. RSI offers complete remote services for polling, charge-back, network planning, traffic analysis, carrier/service comparisons and ad hoc reporting. Many organizations have high overhead costs, mobile workforce and little time for in-house software. These businesses require accurate telemanagement information to allocate costs and track activity accessible anywhere, anytime. With our Cloud Call Accounting option, customers can select the variety of billing, traffic, exception and diagnostic management reports that they need. RSI provides a secure data center for data collection, processing and report processing from remote clients. Our managed service specialists can assist with planning and management of customer’s telecommunications networks.

Contact RSI today review how we can begin managing your customer’s telecommunication reporting requirements or visit http://www.telecost.com

END OF SALE NOTICE for Products Geared for Avaya/Nortel BCM/Norstar

2011-10-11T12:42:00.000-07:00

This advisory is related to the following products offered by Resource Software International Ltd. (RSI) branded as:

Visual Rapport Integrator for BCM/Norstar
Visual Rapport CONSOLE.NET for BCM/Norstar
Visual Rapport Navigator for BCM/Norstar

As part of the previously announced convergence strategy and the launch of Avaya IP Office Release 7.0, Avaya recently announced the End-of-Sale (EoS) for new systems of Avaya Business Communications Manager 50 (BCM 50) and Avaya Business Communications Manager 450 (BCM 450) products.

In keeping with Avaya’s roadmap, effective October 1, 2011, RSI has suspended any new sales of Visual Rapport Integrator, Visual Rapport CONSOLE.NET and Visual Rapport Navigator for BCM. Please contact your RSI account executive for details on alternative solutions.

All products that are under maintenance will continue to be supported and maintained until December 31, 2013. You are encouraged to keep your support contracts up to date. You can rest secure that your software will function with your existing end of sale Avaya BCM and will allow you to enjoy great savings in purchasing new RSI products for other platforms as they become available. Please note no new software revision will be made available for the RSI products listed above.

If you have any questions or concerns, please feel free to contact Resource Software International Ltd. (RSI) via email sales@telecost.com or by phone (905) 576-4575.

RSI Introduces Visual Rapport CRM Integrator

2011-08-24T12:48:00.000-07:00

Resource Software International Ltd. (RSI) is now offering seamless integration to popular commercial and custom contact management systems using Visual Rapport CRM Integrator. This versatile application allows for seamless data exchange between your primary Avaya communication server and contact center data source providing a truly unified communication experience.

Visual Rapport CRM Integrator can utilize various technologies (including Avaya AES, first and third party TAPI) to performs bridging functions that allow users access to a customer’s profile through automated screen pop by pinpointing relevant information in real time. This empowers users to interact with customers in an efficient manner maximizing productivity and efficiency.

For more information about VR Integrator for Avaya AES http://www.telecost.com/avaya

Buddy Valastro "Cake Boss" Champions the Virtues of Avaya IP Office

2011-06-28T12:01:00.000-07:00

Buddy Valastro talks about how he has taken a small business and turned it into a global brand, and how Avaya will help keep his business growing faster and smarter by serving his customers better.

Click to View:
https://avaya.reg4events.com/events/bin/?op=dR&eventid=406294

The video also demonstrates how an IP Office system and Avaya partner products are exactly what they need to help their small business grow.

RSI to Unveil Healthcare Solutions for IP Office at Avaya web.alive Presentation

2011-06-07T07:08:00.000-07:00

You are invited to a special Avaya Small and Medium Enterprise Communications sales training session focused on IP Office healthcare products and solutions.

This event is intended to provide sales training on how to position IP Office and DevConnect Partner Solutions. This session compliments the IP Office Release 7.0 healthcare solutions presented in previous partner training sessions.

Join Avaya on June 14, 2011 for one of two sessions we will be offering:
• 9 am - 10:30 am EST
• 3 pm - 4:30 pm EST
HURRY! Spots are limited to 80 attendees per session!*

Visit this Avaya Portal to register.

This session will be conducted in Avaya's web.alive™ virtual collaboration environment.

s This facility is a unique experience and provides a virtual auditorium style venue for this training.
s The web.alive environment is a virtual reality 3D browser based facility using Unreal's 3D engine.
s Avaya has developed this capability to provide an interactive and visually appealing experience to collaborate and present material to our partners and customers.
s In order to use the web.alive facility, each participant will need to login to the site anytime prior to the day of the event to set up an avatar.

Avaya Announces End of Life for Nortel BCM

2011-06-06T06:57:00.000-07:00

As part of the previously announced convergence strategy and the launch of Avaya IP Office Release 7.0, Avaya is announcing the End-of-Sale (EoS) for new systems of Avaya Business Communications Manager 50 (BCM 50) and Avaya Business Communications Manager 450 (BCM 450) products, nine (9) months from the date of this announcement, effective March 1, 2012.

Products required to upgrade, expand and maintain existing BCM systems will continue to be offered for another three (3) years to March 1, 2015. This includes software authorization codes, terminals, media bay modules, expansion units, replacement parts, and upgrades to the latest release (BCM R6.0).

Avaya will make every effort to have supply of these products available for all orders, but cannot guarantee product availability through their End of Sale dates. Avaya reserves the right to manage and/or limit order quantities, or to cancel orders if supply is no longer available. Customer orders will be fulfilled on a first?in, first?out basis. If supply is exhausted prior to the targeted End of Sale dates in this notice, Avaya will issue an updated notice and accelerate removal of the applicable product codes from price lists and associated order entry systems.

We've Got You Covered!

Resource Software International Ltd. (RSI), an active member of the Avaya DevConnect Gold Program and the former Nortel Developer Partner program, will continue to offer total unified communication management solutions compatible / compliant with the legacy Nortel gear and Avaya gear. RSI will help ease the transition of Nortel BCM costomers to Avaya IP Office and other platforms with dynamic multi-platform solutions including our Shadow CMS Enterprise, Revolution Web Call Accounting and Visual Rapport. RSI will also continue to offer the co-branded Avaya Activity Reporter for Nortel BCM to coincide with Avaya termination timelines.

Visit our Avaya portal:
http://www.telecost.com/avaya

AT&T The Most Valuable Telecom Brand

2011-05-10T08:47:00.000-07:00

AT&T has been crowned as the most valuable Telecom brand in ratings given by Millward Brown’s BrandZ Top 100 Most Valuable Global Brands 2011.

With iPhone to their cart and handling one of the largest wireless networks, AT&T has become unstoppable and beating all around United States, definitely this success has the flavors of Apple iPhones and iPads in getting over the top of the mountain.

To reach the top of the cliff AT&T had jump over top companies like Microsoft, IBM, McDonalds and Coca Cola, and looking at the overall global ranking AT&T was standing at number 7 with valuing at $69.9 billion, one thing here has to be crystal clear as water is most valuable does not bring in most reliable and most satisfactory into the basket as the AT&T network struggles have been at its place over last few years.

Coming towards most valuable it only brings in money and global influence, and it is rated over company’s financial performance and taking reviews and perceptions from the public over brands.

RIM's MVS 5 to support Avaya, legacy Nortel PBXs

2011-05-09T11:52:00.000-07:00

Research In Motion has updated its unified communications platform, Mobile Voice System, to support Avaya and legacy Nortel corporate phone systems.

Mobile Voice System (MVS) makes BlackBerry smartphones extensions of the corporate PBX, and the update lets the system connect to more types of PBX. On Tuesday, RIM said it would soon make MVS 5 with Wi-Fi calling compatible with Avaya's Aura 6.1 and CS1000 Communication Server systems.

Older PBX systems such as Avaya Communications Manager and Nortel Communication Server will also be supported. According to RIM, MVS 5 has also been "re-architected to be more extensible with third party applications and phone systems".

"By using BlackBerry Mobile Voice System 5 with Avaya Aura and Avaya CS1000, enterprises can more fully exploit investments previously made in BlackBerry solutions to benefit their IT organizations, end users and customers," Avaya developer relations and alliances chief Eric Rossman said in a statement.

Other systems that work with MVS include Cisco Unified Communications Manager, Cisco Call Manager Express and Mitel Communications Director.

RSI Vice President to Speak About Positioning IP Office to Hospitality and Health Care Vertical Markets

2011-04-05T10:28:00.000-07:00

Resource Software International Ltd. (RSI) Vice President, Steve Cummings will be speaking at IAUG. The presentation will focus on AVAYA IP Office SME vertical markets namely hospitality and health care communication management solutions.

WHEN
IAUG Global Conference 2011
May 24, 2011
Caesars Palace
Las Vegas, Nevada

The session offers an overview of the Hospitality and Health care vertical marketplaces being targetted by Avaya with IP Office releases 6 and 7. Participants will learn how to add features/applications to customize IP Office telephone system configuration.

Session Number: 10019
Track: Infrastructure (Core Enterprise, CS2100, Small/Mid Enterprise)
Session Type: Breakout Sessions
Sub-Categorization: Productivity Enhancing Tools
Room Assignment: Pompeian 3 => Tue, May 24, 2011 (08:30 AM - 09:30 AM)

RSI Offers Call Center Reporting Metrics for Avaya IP Office and BCM

2011-04-05T08:10:00.000-07:00

Resource Software International Ltd. (RSI) announced recently that its scalable Shadow CMS Enterprise has expanded its historical Call Center Reporting support for Avaya IP Office and BCM SME communication systems. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise. For Avaya IP Office, RSI offers hunt group and contact center metrics and similarly for Avaya BCM RSI offers enhanced call center reporting.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Avaya customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com

Shadow CMS Enterprise Adds Call Center Reporting for Digium Switchvox

2011-04-05T08:05:00.000-07:00

Resource Software International Ltd. (RSI) announced recently that its scalable Shadow CMS Enterprise has added historical Call Center Reporting support for Digium SwitchVox IP PBX. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Switchvox customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com

Shadow CMS Enterprise Adds Call Center Reporting for Epygi

2011-04-05T08:02:00.000-07:00

Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise has added historical Call Center Reporting support for Epygi VOIP Telephony Systems. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise.

Epygi is committed to offering small to medium businesses a total integrated package of business communication products and services.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Epygi customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com

Shadow CMS Enterprise Reaffirms Support for ACD and Attendant Reporting on legacy Nortel M1/CS 1000

2011-04-05T07:44:00.000-07:00

Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise will continue to offer backward compatibility with Avaya (legacy Nortel) M1/CS 1000 systems for historical ACD and Attendant Console Reporting. These solutions can be deployed as a standalone application or adjunct to Shadow CMS Enterprise. RSI is extending full support indefinitely in order to allow customers will large investments in legacy Nortel technology to effectively manage their networks.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Avaya/Nortel customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com

Shadow CMS Enterprise Adds Workgroup Reporting for ShoreTel

2011-04-05T07:30:00.000-07:00

Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise has added historical Workgroup Reporting support for ShoreTel IP Telephony solutions. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise.

See product brief.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers ShoreTel customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com

RSI President Rito Salomone to Speak at Avaya IAUG Conference 2011

2011-03-24T14:25:00.000-07:00

Resource Software International Ltd. (RSI) President, Rito Salomone will be speaking at IAUG. The presentation will provide insight on scalable communication management solutions for every enterprise.

WHEN
IAUG Global Conference 2011
May 22, 2011
Caesars Palace
Las Vegas, Nevada

Total Unified Communication Management for Every Enterprise

The session offers a broad look at the usage of communication facilities and their impact on business productivity. Administrators learn how to employ a total unified communication management system that can curb misuse, reconcile fixed and mobile expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication network. Powerful tools will be demonstrated that harness communication metrics to track, monitor and manage facilities resulting in a more dynamic, responsive and productive communication ecosystem.

DETAILS

Session Number: 10008
Track: Unified Communication/Messaging/Collaboration
Sub-Categorization: UC Management Solutions
Session Type: General Sessions
Presenter: Rito Salomone (Subscriber Members)
Time(s):Sun, May 22, 2011 (02:15 PM - 03:15 PM)
Professional Roadmap: Managerial, Operational, Administrative
Experience Level: Basic/Introductory Overview, Technical
Category: Administration
Objective #2: Discover what communication tools can be employed to identify and prevent system hacks, detrimental quality of service and bottlenecks.
Objective #3: Recover lost revenue through the systematic reconciliation of telecom invoices, curbing of misuse and procurement of favorable services.
Presentation History: This is a first-time presentation

Revolution Web Call Accounting Compliant With Avaya IP Office 7.0

2011-03-24T12:51:00.000-07:00

It is with great pleasure we present Resource Software International Ltd. (RSI) with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 7.0(3).

RSI Revolution Web Call Accounting has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.

Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 7.0(3). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.

Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 7.0(3).

Avaya Inc.

RSI Shadow CMS Enterprise Call Accounting Rated Compliant With Avaya IP Office 7.0

2011-03-24T12:49:00.000-07:00

Resource Software International Ltd. (RSI)

It is with great pleasure we present your company with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 7.0(3).

Your company's Shadow Call Management Software has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.

Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 7.0(3). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.

Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 7.0(3).

We look forward to continuing our joint success in the future. Again, Congratulations!

Sincerely

Dan Fusco
DevConnect Program
Avaya Inc.

Who is Resource Software International Ltd. (RSI)?

2011-03-09T10:28:00.000-08:00

Founded in 1990, RSI develops and manufactures a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, hosted services and multi-vendor management. RSI provides products, training and resources that manage, control and reduce the expense of their communication ecosystem.

Digium Expands AsteriskExchange with Shadow CMS Enterprise Call Accounting

2011-03-08T11:04:00.000-08:00

Mar 08, 2011 (Close-Up Media via COMTEX) -- Digium announced it is adding a new listing category to AsteriskExchange dedicated to custom applications for Switchvox, the company's line of VoIP business phone systems.

According to a release, Switchvox creates custom applications. To jump-start the development and promotion of the Switchvox Solutions category and the AsteriskExchange, the standard fees are being waived for all Asterisk and Switchvox-related listings. AsteriskExchange is a marketplace.

"An important differentiator for Switchvox is our XML-based Extend API, which makes it easy for developers to integrate Switchvox with any web application, and that ultimately benefits the customer by giving them access to a broader range of customized features and add-ons," said Leslie Conway, vice president of global marketing at Digium. "Adding a special Switchvox category in AsteriskExchange makes it easier for end users to find the applications they need." Initial Switchvox applications are available now through the AsteriskExchange, such as Microsoft Dynamics CRM integration solution created by Stauffer Technologies, a Switchvox reseller and Digium certified partner.

"We're excited to have a place to showcase our custom integrations and to offer a solution that we know will benefit other companies," said Ken Stauffer, owner of STI. "Switchvox is an important part of our portfolio and extending its functionality helps us deliver increased value to our customers." Other applications include: -Connect CRM: CRM Integration by Dynamic Solutions Group -Cabmate Integration: Call Center System Integration for Yellow Cab by Dynamic Solutions Group -Shadow CMS Enterprise: Call Accounting Software by Resource Software -StarCONNECT: Auto-Dialer/Appointment Reminder by Starnet Data Design Digium is an open source alternative to communication providers.

RSI Attending the Avaya PCC Spring Conference 2011

2011-03-07T11:47:00.000-08:00

The Partner Community Council is a forum of Avaya authorized partners and Avaya employees, working to leverage the powerful synergy across Avaya comprehensive Enterprise Solution set.

Why attend?
•Speakers will share up-to-date information about products and services as well as Avaya's corporate direction and goals.

•This is a great opportunity to interface directly with Avaya executives.

•The conference allows you to work with peers from other channel partners, who experiences common challenges, to jointly resolve issues, make improvements and share best practices.

Details:
PCC Spring Conference
March 28 - 30, 2011
Greenville, South Carolina

Visit the website:
http://pccamericas.org/greenville2011/

Shadow CMS Enterprise Call Accounting now available through AsteriskExchange

2011-03-03T08:44:00.000-08:00

Asterisk is the world’s most popular open source telephony engine. AsteriskExchange™ is the online marketplace for products built on or integrated with Asterisk. Digium will promote the AsteriskExchange™ to new and existing Asterisk users, resellers and integrators through a combination of email and social media marketing, targeted online advertising, advanced search engine optimization and direct links from our high traffic Digium.com and Asterisk.org sites.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Communication facilities are the lifeline of most successful businesses and often the most taxing expenditure. Often managers are unaware of misuse, erroneous telecom billing, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and its bottom line. The old adage rings true – you cannot manage what you cannot measure! SHADOW CMS Enterprise is the watchdog of your communication network by analyzing call accounting records to pinpoint system bottlenecks and ensure communication flow.

Visit our listing on AsteriskExchange here

Or visit our website http://www.telecost.com

RSI Granted Call Accounting Compliance With Cisco UC500 Series

2011-02-09T11:25:00.000-08:00

Cisco Systems, Inc, verifies that Shadow CMS, 4.2, a product from Resource Software International Ltd. (RSI), a member of the Cisco Developer Network, has tested compatible with the Cisco products specified below on 02/09/2011.

Shadow CMS, 4.2 has tested compatible with Cisco Unified Communications 500 Series (UC500). The Cisco Compatible logo signifies that Resource Software International Ltd. (RSI)'s product has undergone interoperability testing by Resource Software International Ltd. (RSI) together with Cisco, based on testing criteria set by Cisco.

Visit our website for product information.

RSI Shadow CMS Verified Compatible with Cisco Unified Communications Manager, 8.0 and 8.5

2011-02-02T13:41:00.000-08:00

Cisco Systems, Inc, verifies that Shadow CMS, 4.2, a product from Resource Software International Ltd. (RSI), a member of the Cisco Developer Network, has tested compatible with the Cisco products specified below on 01/24/2011

Shadow CMS, 4.2 has tested compatible with Cisco Unified Communications Manager, 8.0 and 8.5. The Cisco Compatible logo signifies that Resource Software
International Ltd. (RSI)'s product has undergone interoperability testing by Resource Software International Ltd. (RSI) together with Cisco, based on
testing criteria set by Cisco.

Avaya Not Kicking Enterprises Off Nortel Platforms Any Time Soon

2011-01-31T15:11:00.000-08:00

Avaya Inc. is working to reassure users of Nortel Networks’ enterprise products that support for those platforms isn’t going away any time soon.

“Rest assured, your investments in existing [Nortel] platforms are still good," Amir Hameed, director of national solution specialists for Avaya, told attendees at a conference in Toronto last week, according to IT World Canada.

In 2009, Avaya bought Nortel’s enterprise division at a hotly contested auction. Since then, the New Jersey-based company has worked to integrate Nortel’s products into its portfolio, although production on Nortel equipment is not open-ended. Avaya will give a year’s notice when it plans to stop making Nortel gear, IT World Canada said, and will maintain support for another six years after manufacturing has stopped.

Meantime, because Avaya and Nortel both build their enterprise products on SIP, changing from a Nortel platform to Avaya will be seamless, Hameed said.

ADVERTISEMENT
RSI Products for Avaya and legacy Nortel
including Call Accounting, Hotel Billing, PBX Administration (replacement for TM), Centralized Presence Console and Mobile Tracking

Replacing the Discontinued Avaya Telephony Manager with Shadow CMS Enterprise and MerAssistant

2010-12-20T11:47:00.000-08:00

Free Information Sessions

Replacing the Discontinued Avaya Telephony Manager with Shadow CMS Enterprise and MerAssistant

Register
January 5, 2011 - 10 AM - 11 AM EST
Ja nuary 26, 2011 - 12 PM - 1 PM EST

This presentation spotlights the popular RSI bundle of Shadow CMS Enterprise call accounting and MerAssistant Switch Administration software. These solutions offer a clear alternative to the discontinued Avaya Telephony Manager. RSI offers scalable enterprise call accounting that is compliant with all major Avaya telephony platforms and MerAssistant for Avaya CS 1000. Find out how you can protect your investment with up-to-date software. The session will run for approximately 55 minutes.

RSI Presenting Latest Real Time Dashboard at Enterprise Connect 2011

2010-12-13T09:33:00.000-08:00

Instantaneous monitoring and analysis of the health of your communication ecosystem

RSI is now offering SHADOW Real Time Dashboard (RTD) -a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the
health of their communication facilities. See it live at Enterprise Connect at our booth 1301!

RSI will also be demonstrating our complete line of total unified communication management solutions for every enterprise including call accounting, hotel billing, CRM integration, mobile tracking and switch administration.

Visit our website for more details at http://www.telecost.com/.

About Enterprise Connect (formerly VoiceCon)
Enterprise Connect is the new name of the event that you've known for a decade as VoiceCon. Earlier this year, we decided that time had come for our brand to reflect the multi-faceted, multi-media communications world in which we all live. Enterprise communications includes voice, video and data media, and none of these is more important than any of the others--each has its different role to play in a future where communications will increasingly be integrated into all facets and systems of business.

And so the name of the leading event in enterprise communications must reflect the equal importance of all communications media, and the fact that enterprise communications takes place on a real-time, near-real-time, and non-real-time basis, according to the needs of the business and the individual user in the given situation.

Visit Enterprise Connect for registration information, event dates/times and travel details.

###

RSI Granted Mitel Certification for its Flagship Call Accounting

2010-12-02T07:57:00.000-08:00

OSHAWA, ONTARIO - January 20, 2010: Resource Software International Ltd. (RSI), a leading developer of total unified communication management solutions including call accounting, unified presence console, hotel billing and ACD reporting announced today that its flagship application, Shadow CMS Enterprise, achieved Mitel®-Compatible Test (MCT) Certification for Mitel Communications Director (MCD).

SHADOW CMS Enterprise is a scalable robust call accounting software package that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks, migrate legacy equipment and manage the health of their communication networks.

“RSI has worked very hard in tandem with Mitel to ensure and verify compliance of our enterprise grade call accounting with the latest Mitel MCD,” said Rito Salomone, President of RSI. “Shadow CMS Enterprise is a unique solution that can be deployed in any environment including small office, hospitality and large enterprise. We are excited to offer our mutual customers a solution that will watchdog their communication ecosystem.”

"Building and maintaining the right technology relationships to deliver customers high value integrated solutions is a critical component of success in the current business communications marketplace," said David Lowenstein, Director of Business Development for MSA. "Mitel continues to work with best-of-breed companies to deliver complete solutions that address the specific business challenges of our customers."

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud Mitel Solutions Alliance (MSA) Member, RSI is focused on providing Mitel customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East.

RSI Revolution Web Call Accounting for SME Rated Avaya DevConnect Compliant with IP Office 6.1

2010-12-02T07:17:00.000-08:00

It is with great pleasure we present Resource Software International Ltd. (RSI) with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 6.1(5).

RSI Revolution Web Call Accounting has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.

Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 6.1(5). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.

Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 6.1(5).

Avaya Inc.

RSI Receives Avaya DevConnect Compliant Award for Shadow CMS Call Accounting

2010-12-02T07:11:00.000-08:00

Resource Software International Ltd. (RSI)

It is with great pleasure we present your company with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 6.1(5).

Your company's Shadow Call Management Software has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.

Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 6.1(5). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.

Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 6.1(5).

We look forward to continuing our joint success in the future. Again, Congratulations!

Sincerely

Dan Fusco
DevConnect Program
Avaya Inc.

RSI Call Accounting Product Family Support Data Buffering and Access (DBA) on Avaya CS 1000 platforms

2010-11-03T08:22:00.000-07:00

Resource Software International Ltd. (RSI) is excited to reiterate its support for the Avaya CS1000 Data Buffering and Access (DBA) CDR/Traffic Collector as a method to collect CDR data from an Avaya CS1000. The use of Avaya’s DBA technology allows RSI Call Accounting solutions to capture and record CDR data without the use of a TTY port and costly data storage buffers. The installation of cabling between the PBX and data collection buffers is no longer required. By supporting this connectivity option, RSI remains committed to providing customers with cost effective alternatives for call reporting and communication facilities management. RSI customers can now choose the CDR data collection technology that best fits their budget, security and data reliability needs!

The following CDR collection technologies are now available with RSI call accounting solutions for Avaya CS 1000:

• CDR collection via the customer’s network utilizing Data Buffering and Access (DBA)
• CDR collection via RSI WinLINK Serial Data Collection software (requires TTY Port)
• CDR collection via a Hardware Buffer (requires TTY Port)

Resource Software International Ltd. (RSI) is a recognized Avaya DevConnect Partner with specialties in Total Unified Communication Management Solutions for Avaya and legacy Nortel gear. RSI offerings including the popular SHADOW CMS Enterprise Call Accounting, Visual Console & CRM Integration, Real Time Dashboard, Mobile Tracking and Internet Management applications.

Please consult with your RSI Sales Representative today via phone 718-701-0945 (Intl: 905-576-4575) or email sales@telecost.com to learn how you can take advantage of using our call accounting software applications with CS1000 DBA connectivity.

Visit our website at www.telecost.com/avaya

###

RSI To Unveil Shadow Real Time Dashboard at Avaya Global Sales and Partner Conference In Las Vegas

2010-10-06T13:56:00.000-07:00

Resource Software International Ltd. (RSI) announced today that it will be exhibiting at Avaya Global Sales and Partner Conference. Resource Software International is a recognized Avaya DevConnect Partner. During event, RSI will showcase their complete Total Unified Communication Management Solutions portfolio for Avaya (and legacy Nortel) gear, including their popular SHADOW CMS, Visual Consoles Application, Real Time Dashboard, and Internet Management & Control applications. The 2011 Avaya Global Sales and Americas Partner Conference brings together 3,000 Avaya Sales, Marketing, Distributor and Partner associates from around the world.

Where/When: October 17 to October 21, 2010, MGM Grand Hotel, Las Vegas, Nevada.

For more information, visit www.telecost.com/avaya

RSI To Attend the Avaya Partner Community Council Event in Montreal Quebec

2010-10-06T13:53:00.001-07:00

Resource Software International Ltd. (RSI) will be attending this year's edition of the Avaya Partner Community Council to be held in Montreal, Quebec.

The event will be staged on October 25 - 27, 2010 at Marriott Chateau Champlain Hotel, Montreal, Canada.

Visit our booth as where we will be demonstrating our new Shadow Real Time Dashboard (RTD). The product offers Instantaneous monitoring and analysis of the health of your communication ecosystem.

SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the health of their communication facilities. More information can be found here.

Visit our website for details about our total unified communication management software solutions including call accounting, real time dashboard, mobile tracking, hotel billing, CRM integration and emergency notification. Visit www.telecost.com

Who is PCC Americas?

North, Central and South American organization of voice and data Avaya partners dedicated to improving the overall products and services to our end user community.

PCC Americas is a 'not for profit' organization open to all Avaya Network's Partners in North, Central and South America. PCC Americas has two conferences a year along with monthly conference calls for various subcommittees and task forces. The purpose of this organization is to bring partners together to assure the rollout of products contain all the elements necessary for successful introduction, implementation and maintenance of Avaya products throughout the globe.

RSI Introduces Shadow Real Time Dashboard (RTD) for instantaneous communication ecosystem management

2010-09-28T12:08:00.000-07:00

The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner. A well oiled communication ecosystem and trained personnel are key ingredients in reduced operating costs and greater customer satisfaction. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster.

SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability.

Compatible with many platforms including Avaya IP Office/BCM, ShoreTel, Epygi, Mitel and many other manufacturers. Contact us for availability for your system.

Product Brief

Product Reference Page

Avaya Global Sales and Partner Conference 2011

2010-08-30T08:33:00.000-07:00

Avaya Global Sales and Partner Conference 2011

Resource Software International Ltd. (RSI) announced today that it will be exhibiting at Avaya Global Sales and Partner Conference. Resource Software International is a recognized Avaya DevConnect Partner. During event, RSI will showcase their complete Total Unified Communication Management Solutions portfolio for Avaya (and legacy Nortel) gear, including their popular SHADOW CMS, Visual Consoles Application, Real Time Dashboard, and Internet Management & Control applications. The 2011 Avaya Global Sales and Americas Partner Conference brings together 3,000 Avaya Sales, Marketing, Distributor and Partner associates from around the world.

Where/When: October 17 to October 21, 2010, MGM Grand Hotel, Las Vegas, Nevada.

For more information, visit www.telecost.com/avaya

RSI Shadow CMS Enterprise Call Accounting Rated Compliant With Avaya IP Office 6.0

2010-08-26T08:25:00.000-07:00

Oshawa, Ontario - August 26, 2010 -- Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS enterprise call accounting is compliant with Avaya IP Office 6.0. Avaya is a global leader in enterprise communications systems, software and services. Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-tested by Avaya for compatibility with: Avaya IP Office 6.0.

“RSI is delighted our flagship application, Shadow CMS, has demonstrated compliance with Avaya IP Office 6.0. Over the years, Shadow CMS has been continually developed to meet the high standards of interoperability with Avaya. We offer the broadest range of compatible call accounting solutions for Avaya telephony platforms for various industry segments including hospitality, health care, education, government, retail and general business“, said Rito Salomone, President, RSI. “Shadow CMS helps our mutual customers maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses.”

Resource Software International Ltd. (RSI) is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

A“RSI is a long term gold partner of Avaya providing a broad range of multi-platform communication management solutions to our mutual customers. ”, said Eric Rossman, vice president, developer relations, Avaya. “Through systematic analysis, reporting and reconciliation, RSI Shadow CMS has helped customers cut costs, increase productivity and bolster the bottom line “

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total communication management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, real time dashboard, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East. As a proud Avaya DevConnect Gold Member, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication facilities.

For more information visit our portal.

RSI To Attend ShoreTel 2010 Champion Partner Conference

2010-07-08T08:55:00.000-07:00

Resource Software International Ltd. (RSI) announced today that it will be exhibiting at SHORETEL 2010 CHAMPION PARTNER CONFERENCE. Resource Software International is a recognized ShoreTel Technology Partner. During the 2-day event, RSI will showcase their complete Total Unified Communication Management Solutions portfolio for ShoreTel gear, including their popular SHADOW CMS, Visual Consoles Application, and Internet Management & Control applications. Please stop by and visit with the staff from RSI at booth number 2241.

Where/When: July 20 to July 22, 2010, La Costa Resort and Spa, San Diego, California.

For more information, visit www.telecost.com

Cisco and Avaya Neck and Neck In Market Share of Enterprise Voice

2010-06-29T10:08:00.001-07:00

In a surprising result, Avaya and its recently acquired Nortel Networks voice assets did not deliver a clear knock-out punch to prime enterprise telephony rival Cisco. Instead, it appears the two are settling into a far more evenly matched competition for market leadership, according to a new Infonetics Research report on Q1 2010 Enterprise Unified Communication, VoIP and TDM Equipment. Most notably, the report found that Cisco enjoys only a slight lead in the overall enterprise telephony market for the quarter, due to a 25 percent bump in Avaya’s quarterly revenue after taking on Nortel’s enterprise solution business. Both companies posted their highest PBX revenue figures since the end of 2008.

“We expected the acquisition of Nortel’s enterprise assets to put Avaya in the clear lead for overall PBX equipment market share leadership, and while Avaya did receive a nice bump this quarter, softness in the acquired Nortel business combined with strong results by Cisco meant that Cisco and Avaya essentially tied for revenue market share, although Avaya is ahead in terms of line shipments,” said Matthias Machowinksi, directing analyst for enterprise voice and data at Infonetics Research. “This unfolding battle will be interesting to watch over the coming quarter, as both companies bring certain strengths and weaknesses to the table.”

Other report highlights include a 7 percent year-over-year gain from Q1 2009 for the enterprise telephony market after a disappointing first half of the year, with the greatest growth in PBX equipment coming from North America; and sales of unified communications solutions are temporarily down because of expired promotional efforts, though Infonetics predicts Cisco and Avaya will lead the market back to growth this year.

RSI Announces new IP Data Collection on NEC Univerge SV Series for Call Accounting

2010-06-24T14:24:00.000-07:00

RSI is a proud Univerge partner who has been offering call accounting solutions on NEC platforms for years. Most recently, RSI has introduced the ability to retrieve call data from the NEC Univerge SV8XXX platform via an IP data connection. RSI will continue to support conventional serial connectivity on all current and legacy NEC systems.

“RSI is excited to offer additional connectivity options on the Univerge platform” said Rito Salomone, President. “This new collection method allows our reporting solutions to exist on hardware that can be located anywhere that is LAN accessible. It also eases equipment/hardware requirements and lowers costs in our centralized reporting enterprise solutions”.

RSI will continue to support all legacy and current NEC solutions including; UNIVERGE SV Series, Aspire, and UX5000 Communications Server.

Visit www.telecost.com

RSI Offers MerAssistant Switch Administration Software Replacement for Avaya Nortel Telephony Manager

2010-06-11T07:14:00.000-07:00

BULLETIN ID: 2010010148, Rev 3
PUBLISHED: 2010-05-05

Avaya will discontinue all new system sales for Telephony Manager effective November 1, 2010*. Customers may continue to add capacity and features to existing TM 4.0 deployments beyond this time.

The termination of new Telephony Manager system sales is the result of the final transition of CS 1000 system management functionality to Unified Communications Management (UCM) based system management applications as part of the CS 1000 Release 7.0 software release (planned for July 26th, 2010 GA).

* New system sales may be extended beyond November 1, 2010 at Avaya's discretion if required to align with a CS 1000 r6.0 EoNS date. This bulletin will be up-issued to reflect extended dates if required. However, customers should otherwise plan for Telephony Manager EoNS on November 1, 2010.

RSI BUNDLE REPLACMENENT
Check out MerAssistant Switch Administration Software and Shadow CMS replacement for Telephony Manager

Contact RSI for demonstrations and upgrade discount options.

RSI Announces Switchvox SMB Call Accounting And Communication Management Solutions

2010-06-11T06:34:00.000-07:00

Switchvox SMB is a member of Digium's proven family of Business Phone Systems for small and medium businesses. Switchvox systems are designed to be easy to use, and easy to manage while bringing affordable Unified Communications solutions to SMBs.

RSI is pleased to announce call accounting compatibility with the Switchvox SMB platform. RSI has engineered and developed a CDR collection tool specifically tailored for Swichvox SMB. It offers both historical and near real time data collection allowing RSI to offer Switchvox call accounting solutions to virtually any vertical market.

RSI offers three flavors of call accounting; enterprise grade, browser based SME and SaaS to satisfy the needs of customers with Switchvox SMB systems in various industry segments including hospitality, retail, health care, professional, government and education.

Visit our website at: http://www.telecost.com/

RSI Offers Upgrade Assurance to Avaya / Nortel Norstar customers

2010-05-13T07:51:00.000-07:00

The recent announcement by Avaya to eliminate the sale of Norstar gives customers the option of upgrading to Avaya BCM, IP Office or enterprise grade platforms. The option to upgrade generally carries a price tag.

RSI is making this transition easier. All Norstar customers of RSI Call Accounting are assured that it will perform for all Avaya telephony platforms. Customers subscribing to the RSI Extended Annual Maintenance plan will receive new drivers that function with their existing investment. Non-maintenance customers can upgrade to BCM, IP Office or other Avaya gear for a minimal re-configuration fee.

Customers moving to other vendor platforms will most likely not need to upgrade RSI Call Accounting either. The software is multi-platform and multi-vendor compliant.

Contact us for details.

AVAYA's RECENT ANNOUNCEMENT

Due to higher than expected demand and earlier than anticipated component obsolescence, Avaya must announce the End-of-Sale (EoS) for NEW systems of Norstar 3x8, CICS, MICS, and Call Pilot 100/150 products, effective October 4, 2010. Please keep in mind that there is no impact to Avaya Business Communications Manager (BCM) or any other heritage Nortel products!

WHAT DOES THIS MEAN TO YOU? A FEW THINGS:
Learn more about Avaya BCM and Avaya IP Office to determine best solution for new opportunities:
1. Avaya IP Office: IP Office Release 6.0 introduces new hardware and features to simplify the ordering, deployment and use of IP Office in small offices below 20 users - including key system functionality with Essential Edition - PARTNER® Version (North America and Americas International only). It also supports enhanced capacity and resilience for multi-site installations as well as several new ranges of telephones, enhancements in applications, and much more.
2. Avaya BCM: Both the BCM50 and BCM450 provide scalable migration paths and open up incremental business growth opportunities. Customers can keep their phones and in many cases they can also retain their fiber trunk and station modules, which can account for up to 70% of the total cost of a new telephony system. The need to re-train end users is also minimized when migrating to BCM as feature, functionality, and use are similar to the Norstar system.
3. We are offering a Migration Toolkit which provides all the information you need to assist you in transitioning from selling Norstar to selling Avaya BCM or Avaya IP Office. The migration collateral and sales enablement tools below will assist you in understanding and positioning the best solution for the customer with confidence.

WHAT DOES THIS MEAN TO AVAYA NORSTAR CUSTOMERS?
• Avaya will support the Norstar products for a total of six (6) years after the effective EoS date of October 4, 2010
• The Avaya support policy of three (3) years of Manufacturer Support beyond the effective End of Sale date applies to all Norstar products for both hardware and software (after the October 4, 2010 End of Sale date). Avaya is providing two (2) additional years of Manufacturer's Support on Norstar software compared to the one (1) year of Manufacturer Support on software that is normally provided by Avaya's standard support policy.
• Avaya will also provide and an additional three (3) years of Extended Services Support after the Manufacturer's Support period for both hardware and software, bringing the total length of support to six (6) years after the effective EoS date.

RSI Offers Inbound Screen Pop for Avaya IP Office

2010-04-27T14:02:00.000-07:00

RSI Visual Rapport Desktop Console enhances Avaya IP Office capability to provide inbound screen pops to Microsoft Outlook 2007, Salesforce.com, SalesLogix and many other popular CRM applications.

RSI Visual Rapport Desktop Console is an intuitive integrated visual communication console that not only provides screen pops, but also offers real time employee telephone presence, instant messaging, emailing, call logging and file transfer within the single application. Visual Rapport Desktop Console also offers seamless integration to various communication access points under one umbrella enhancing real time business productivity.

Please take a minute and follow the Visual Rapport Desktop Console - Avaya hyperlink to access to latest product brochure.

RSI’s Visual Rapport Desktop Console and Call Accounting Software applications (Shadow CMS and Revolution Web Call Accounting) are Avaya Compliant Tested and Avaya Nortel Compatible for various Avaya and heritage Nortel platforms.

WE’VE GOT YOU COVERED!

Visit http://www.telecost.com/avaya for more great products for Avaya and legacy Nortel platforms.

RSI Exhibiting Call Accounting for Every Enterprise at InAAU

2010-04-13T13:25:00.000-07:00

OSHAWA, ONTARIO -- Resource Software International Ltd. (RSI) - an international developer and manufacturer of total unified communication management solutions, is exhibiting at The Art of Evolution/Global Connect 2010: on April 18-22, 2010 at the Colorado Convention Center, Denver. RSI will showcase a broad range of scalable total unified communications management solutions for Avaya and heritage Nortel users, including call accounting, hotel billing, emergency notification, presence consoles and switch administration software that are Avaya Compliant and/or legacy Nortel Compatible.

"RSI is excited to demonstrate a broad spectrum of applications tailored for Avaya and legacy Nortel customers." said Rito Salomone, President. "We are celebrating our 20th anniversary of delivering our mutual customers with compliant and compatible communication management solutions that help managers get answers about the lifeline of their business. Our innovative multi-platform solutions offer customers a sensible alternative to rip and replace strategies.”

RSI will exhibit three flavors of call accounting enterprise grade, browser based SME and SaaS to satisfy the needs of customers with Avaya and legacy Nortel gear in various industry segments including hospitality, retail, health care, professional, government and education.

RSI will also demonstrate our latest call center reporting, presence console, emergency notification and switch administration software for Avaya IP Office, BCM, Aura CM, CS 1000, One-X, Norstar and SCS.

Visitors can also learn more about the benefits of our applications for the combined Avaya and legacy Nortel portfolio by visiting booth 835.
The Art of Evolution/Global Connect 2010 brings together more than 4,000 communications technology professionals from around the world for the first-ever event focused specifically on Avaya and heritage Nortel solutions.

About RSI

Celebrating 20 years of excellence, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel billing, call center reporting, internet usage, mobile tracking, emergency notification and switch administration. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.

Contact
Rana Banik,
Director of Sales,
40 King Street West,
Suite 300
Oshawa, Ontario.
L1H 1A4

Phone: 905 576-4575
US: 718 701-0945
Fax: 905 576-4705
Web: www.telecost.com

VoiceCon 2010 Orlando - RSI Announcement

2010-03-19T08:11:00.000-07:00

VoiceCon® Orlando, produced by UBM TechWeb, today provides a snapshot of the more than 40 product and service announcements to be made at the upcoming VoiceCon Orlando 2010. VoiceCon provides a unique platform for solution providers to showcase the latest news and technology innovations in enterprise communications -- IP Telephony, Converged Networks and Unified Communications. VoiceCon Orlando 2010 will be held March 22-25 at the Gaylord Palms in Orlando, FL. For more information visit: www.voicecon.com/orlando/.

"We are pleased that over 40 leading industry providers have selected VoiceCon Orlando to unveil their latest products and services," said Fred Knight, VoiceCon General Manager and Co-chair. "The sheer number demonstrates that innovation is alive and well in enterprise communications. VoiceCon presents the key enterprise decision-makers with information and understanding of new products and services so they can leverage their enterprise communications platform for maximum advantage."

The list includes RSI:

Resource Software International Ltd. (RSI) will unveil multi-platform and multi-vendor call accounting, hotel billing, call center reporting, E911 notification, mobile tracking, internet usage and a new line of presence console solutions at Booth 536. RSI will showcase Shadow CMS Enterprise, Revolution Web Call Accounting and Visual Rapport Desktop Console.

For more information on these companies, participating exhibitors and a complete conference schedule at VoiceCon Orlando, go to http://www.voicecon.com/orlando/.

About VoiceCon®

Now in its 20th year, VoiceCon® is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. VoiceCon® brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. In 2009, VoiceCon Orlando was named one of Tradeshow Week's Fastest 50, a distinguished award recognizing the fastest-growing tradeshows. 2009 is the third time since 2005 that VoiceCon has received this prestigious award. VoiceCon also launched an editorial website, No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter -- VoiceCon eNews (http://www.voicecon.com/enews) -- the VoiceCon Webinar Series and Virtual Events. For more information, visit http://www.voicecon.com/.

About UBM TechWeb

UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its three core businesses - media solutions, marketing services and paid content - UBM TechWeb produces the most respected and consumed brands and media applications in the technology market. More than 14 million business and technology professionals (CIOs and IT managers, Web & Digital professionals, Software Developers, Government decision makers, and Telecom providers) actively engage in UBM TechWeb's communities and information resources monthly. UBM TechWeb brands include: global face-to-face events such as Interop, Web 2.0, Black Hat and VoiceCon; award-winning online resources such as InformationWeek, Light Reading, and Network Computing; and market-leading InformationWeek, Wall Street & Technology, and Advanced Trading magazines. UBM TechWeb is a UBM company, a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion.

Source: UBM TechWeb

RSI Attending the Distributor Alliance Council (DAC) in Orlando

2010-03-01T09:31:00.000-08:00

Join us at DAC

Distributor Alliance Council (DAC) is holding its 2010 Spring Conference in Orlando, Florida at the Loews Royal Pacific, on March 8-11, 2010.

Discover why RSI is bridging you into the future of communication management - WE'VE GOT YOU COVERED!

What is the DAC?

The Distributor Alliance Council (DAC), formed in 1990, is a forum for Nortel authorized distributors. The DAC is a partnership between distributors and Nortel working to leverage the powerful synergy across Nortel’s enterprise portfolio.

Independent community that leads with one voice to gain product and service improvements
Addresses strategic movement in the marketplace, operational and logistical issues, and key technical information
700+ individual members representing over 100 Nortel partners
Bi-annual conferences provide a forum for new product presentations, workshops, demos, and task force sessions

The Distributor Alliance Council is a forum of Avaya (former Nortel) authorized partners and Avaya (former Nortel) employees, working to leverage the powerful synergy across Avaya's (former Nortel) comprehensive Enterprise Solution set.

Why attend the DAC Conference?

•Speakers will share up-to-date information about products and services as well as Avaya's corporate direction and goals.
•This is a great opportunity to interface directly with both Avaya executives and former Nortel executives who are now with Avaya
•The conference allows you to work with peers from other channel partners, who experience common challenges, to jointly resolve issues, make improvements and share best practices.

More about DAC

RSI at Global Connect 2010 - InAAU / INNUA / Insight 100

2010-02-25T13:56:00.000-08:00

Resource Software International Ltd. (RSI) will be exhibiting at Global Connect 2010: The Art of Evolution. RSI will showcase their complete Total Unified Communication Management Solutions portfolio, including their popular SHADOW CMS, Visual Consoles Application, and Internet Management & Control applications.

Please stop by and visit with the staff from RSI at booth number 835 and discover why WE'VE GOT YOU COVERED!

Where/When: April 18–22, 2010, Colorado Convention Center, Denver, Colorado

Find out more or register to attend by clicking the banner below:

RSI Attending VoiceCon Orlando 2010

2010-02-19T11:37:00.000-08:00

Resource Software International Ltd. (RSI) announced today that it will be exhibiting at VoiceCon Orland 2010: Unify Your Enterprise Communications. RSI will showcase their complete Total Unified Communication Management Solutions portfolio, including their popular SHADOW CMS, Visual Consoles Application, and Internet Management & Control applications. Please stop by and visit with the staff from RSI at booth number 536.

Where/When: March 22–25, 2010, Gaylord Palms Resort, Orlando FL

For more information, visit www.telecost.com or VoiceCon at www.voicecon.com

About VoiceCon Orlando
VoiceCon is designed to help you decide why, when and how to invest in this new technology, and how to leverage your enterprise communications platform for maximum advantage. You will hear from and meet with the leading experts, vendors and enterprise IT executives who will share their knowledge, experience and expertise.

VoiceCon Orlando 2010 is committed to one over-riding goal: To help you make the best decisions possible about IP Telephony, converged networks and unified communications. The timing for VoiceCon Orlando 2010 couldn’t be better. There is no longer just a single migration path to IP Telephony, Unified Communications and converged networks. There are new technologies, new architectural options and new ways to look at ROI. The worst situation is to begin migrating to these new systems without fully understanding their implications for your network, your organization and your career.

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RSI Attending Avaya West Sales Conference in Las Vegas

2010-02-11T08:19:00.000-08:00

Avaya West Area Sales – WIN BIG Conference
Resource Software International Ltd. (RSI) announced today its participation and platinum sponsorship of the Avaya West Area Sales - WIN BIG Conference. The event, to be held February 10 to 12, at the Encore Wynn Resort in Las Vegas, Nevada, will bring together 150 Avaya Sales & Engineering Team Members, Newly on-boarded Nortel associates, and Participants from other partner organizations (DevConnect Partners and Business Partners) that are sponsoring the event.

About Avaya West Area Sales – WIN BIG Conference
From the Wynn Encore hotel to winning deals, this conference is all about taking down the competition and driving new business. To WIN BIG, we know we need to solution sell and that is where you come in. Avaya wants you there to show us and our partners what you do, how you do it and how we can work with you.

For more Avaya/Nortel product information, visit http://www.telecost.com/avaya

About Avaya West Area Sales – WIN BIG Conference

From the Wynn Encore hotel to winning deals, this conference is all about taking down the competition and driving new business. To WIN BIG, we know we need to solution sell and that is where you come in. Avaya wants you there to show us and our partners what you do, how you do it and how we can work with you.

For more Avaya/Nortel product information, visit http://www.telecost.com/avaya

RSI Road Map Reaffirms Call Accounting Compatibility With Avaya/Nortel Gear

2010-01-19T13:52:00.000-08:00

Resource Software International Ltd. (RSI) announced today that its core applications for call accounting and total unified communications management solutions are uniquely positioned and compatible with Avaya and Nortel enterprise communication gear. On the heels of the anticipated Avaya Roadmap announcement, RSI reaffirmed that its core solutions have already met the Avaya Compliant Solutions and Nortel Developer Partner standards.

"This is an exciting day for RSI”, said Rito Salomone, President, “Avaya has issued a strong commitment in working with its partners to offer unified communication solutions. The Avaya Roadmap provides a vision into the future convergence of Nortel and Avaya brands bringing forward the best technologies of both companies. During this transition, RSI has you covered with dynamic seasoned applications that leverage the best technologies of both portfolios. We will continue to work with Avaya in developing best-in-class call accounting and total unified communication management solutions for every enterprise. It is now more compelling than ever to look at RSI.”

SHADOW CMS Enterprise is a fully scalable enterprise grade communication management solution that can merge call detail records, voice mail, auto attendant and call center logs into a concise consolidated analysis. SHADOW CMS Enterprise provides the necessary tools to allow administrators to forecast, monitor and allocate communications management expenses. SHADOW spans a range of industry sectors including retail, government, education, tourism, health care, professional, hospitality and general business environments. RSI offers this application to all customers of all sizes with scalability in mind. SHADOW CMS Enterprise is truly unique with its compatibility with Avaya Aura Communication Manager, Avaya IP Office, Avaya (Nortel) BCM, Avaya CS1000, Avaya Meridian 1, Avaya (Nortel) Norstar and Avaya (Nortel) SCS 500.

Revolution Web Call Accounting is a popular completely browser based application with an embedded SQL database, built-in Web server and automated job scheduler. The product has received many industry accolades and is fully compatible with Avaya IP Office and the Avaya Business Communication Manager. Revolution Web Call Accounting is also compatible with Avaya Norstar and Avaya SCS 500. RSI is uniquely positioned to offer this powerful application to the combined SME market for the new Avaya portfolio. It is expected that over the course of the next two years Avaya will blend both IPOffice and BCM into a unified solution. RSI has you covered with compatibility on both platforms.

Additionally, RSI offers both products for various industry verticals for seamless integration to industry software such as hotel property management systems and professional accounting packages. Revolution Web Call Accounting and SHADOW CMS Enterprise offer full multi-vendor and multi-platform compatibility with popular systems from other vendors including Cisco, Siemens, ShoreTel, Mitel, Alcatel, Asterisk, Adtran and others.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of a broad range of total unified communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products,training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud Avaya DevConnect Partner, RSI is focused on providing Avaya (and former Nortel) customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East.

For more information, visit http://www.telecost.com/avaya

RSI Call Accounting Software Certified for ShoreTel IP Phone Systems

2010-01-13T14:06:00.000-08:00

January 8, 2010- Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise and Revolution Web small business call accounting has been certified with ShoreTel IP phone systems. ShoreTel is a leading provider of Pure IP unified communications systems.

SHADOWcms Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks, migrate legacy equipment and manage the health of their communication networks.

Revolution Web is a robust call accounting solution that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone productivity of each employee in the company. The software can be accessed from your desktop or from around the world through a true web interface.

“RSI is delighted our call accounting portfolio, Shadow CMS Enterprise and Revolution Web call accounting, have been certified to work with ShoreTel IP phone systems.”, said Rito Salomone, president of RSI. “Our total unified communication management solutions coupled with the distributed architecture of ShoreTel IP phone systems, can measure and manage the performance of a small office or large enterprise. We are excited about offering ShoreTel customers the means to watchdog their communication network.”

Some estimates have put productivity loss at 20 minutes to 90 minutes per day per employee due to abuse of communication facilities such as non business telephone calls, email and internet use. The cost to a corporation can be staggering if left unchecked. Organizations that employ a seasoned total unified communication management system can derive huge returns by managing their communication networks properly. Productivity can increase up to 50% by systematic tracking of communication logs. As ShoreTel Technology Partner, RSI joins ShoreTel in offering mutual customers best-in-class unified communication and management solutions through a broad channel partner network.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud ShoreTel Certified Technology Partner, RSI is focused on providing ShoreTel customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East. For more information, visit www.telecost.com/shoretel.

RSI Offers New Internet and Device Management Tools for Today's Economy

2010-01-06T14:18:00.000-08:00

Have you ever wanted to know how much time an employee is surfing the internet while at their desk during working hours?

Some sources estimate that 30% to 40% of employee internet usage is not work related. Those same sources also indicate that 92% of online stock trading occurs during peak work hours and 46% of online shopping takes place from the office.

I do not know about you, but these statistics should sound an alarm within an organization to begin tracking and managing this abusive activity.

Look no further. Resource Software International Ltd. (RSI) now offers the ability to restrict, control, and report on the internet usage at specific workstations and at anytime of the day.

With the use of RSI’s SHADOW Internet Control (IC), company administrators can control how long and when users are allowed Internet access. Additionally SHADOW IC can block access to specific web sites, and restrict use of FTP sites. SHADOW IC also allow organizations and administrators to control who has access to e-mail, gaming, instant messaging, live streaming and desktop Windows applications.

SHADOW IC is a comprehensive time management, security and productivity enhancement application that enables administrators to set limits on employee access to time wasting web activities while still permitting them to reach the sites they need to conduct business. Policies can be defined by user or groups of users or PCs and scheduled for specific hours.

There are some obvious web sites that administrators will want to restrict such as Facebook and online gaming and internet pornography sites, but what are some of the other common sites employees are visiting while on company time?

With the use of RSI’s SHADOW Internet Reporter (IR), administrators now have the tools to monitor the browsing activity of employees.

SHADOW IR offers managers the ability to generate reports to examine and monitor internet behavior of their staff. These reports and data can be used to educate personnel, establish internet usage policies, detect intrusion activity and monitor network bandwidth.

Unchecked Internet access can expose a business to network bottlenecks, theft of intellectual property and productivity loss from personal use. The statistics mentioned earlier indicate that it is a critical time to begin monitoring and controlling this activity to help ensure the organizations bottomline remains intact, if not more profitable at the end of the year.

With the influx of portable storage devices and removable media, data theft is becoming an increasing threat to organizations. Devices such as USBs, Wi-Fi, FireWire, Bluetooth, iPods, MP3s connect seamlessly to company networks, without IT administrators having any knowledge that their corporate data is being exposed. Portable devices also provide an easy entryway for infecting systems with viruses or malicious software.

RSI’s SHADOW Device Patrol acts as a corporate watchdog securing company devices to minimize unauthorized access to proprietary information. New devices connected to your computers are automatically recognized and tracked by the software and can be easily managed based on administrators policies.

In today’s economic climate, cost savings and profitability are the main drivers for investing and adopting new technology. By regaining control of the corporate internet and device usage, companies will not only establish a new set of usage polices that will help increase their bottomlines, they will also be protecting themselves and future company interests.

Product Reference: click here

RSI Unveils New Unified Portal for Avaya/Nortel Communication Management Solutions

2009-12-23T09:34:00.000-08:00

RSI has unveiled a new website that is exclusively designed to meet the needs of Avaya customers. The site has been configured to include Avaya Compliant Solutions and Nortel Compatible Products that are lab tested and recognized around the globe.

The Avaya DevConnect and Nortel Developer Partner portfolios are now both available at:
http://www.callaccountingsoftware.com

“We advise our Nortel customers that our products will continually be supported and developed over the long haul. The Nortel assests are broadly accepted worldwide. RSI is strategically positioned to assist Nortel customers and those migrating to Avaya or other platforms. “, said Rito Salomone, president of RSI. “During these tough economic times, it is important to assure our customers that their investment is fully protected. Our applications are designed to work with the latest technologies. ”

RSI is uniquely positioned to offer total communication management solutions to every enterprise including multi-vendor environments that include Avaya/Nortel, Cisco, ShoreTel and others.

RSI now offers the broadest range of call accounting solutions including Shadow CMS Enteprise for Avaya Aura Communication Manager, Shadow CMS Enterprise for Nortel, Revolution Web Call Accounting for Avaya IP Office, Revolution Web Call Accounting for Avaya one-X QE, Nortel Activity Reporter and more all under one roof.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.

RSI and Komutel Announce Unified Communication Solutions Branding Agreement

2009-12-10T10:23:00.000-08:00

OSHAWA,ON and ST-GEORGES, PQ - Resource Software International Ltd. (RSI) and Komutel Inc. jointly announced today a landmark technology and branding agreement. RSI will add the Komutel productivity and presence console applications to their Total Unified Communication Management Solutions portfolio which also includes call accounting, hotel billing, switch configuration and mobile tracking.

The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for leading manufacturers of unified communication gear including Avaya, Cisco, Mitel, ShoreTel and Nortel. By combining RSI’s broad distribution network with Komutel’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.

Under this agreement, RSI will have the exclusive right to brand and distribute Komutel (and the former ConverTec) applications through major channels in the United States including Verizon, AT&T, CenturyLink, Qwest, Shared Technologies, Blackbox and Windstream.

RSI will brand, distribute and support the highly popular Komutel Solution for Integrated Telecommunication (SIT) unified console as part of its powerful Visual Rapport console portfolio. Visual Rapport SIT is a unified telecommunication productivity tool offering exclusive and enriched features such as information management, resources status and presence management. This solution is compatible with major telecommunication platforms such as Avaya, Cisco, Mitel, Nortel and Asterisk. Visual Rapport SIT is used in multiple vertical markets including security, healthcare, business operation, dispatch, emergency services and contact centers.

"This agreement enhances the strength of both Komutel and RSI to deliver products more quickly and broadly.", said Rito Salomone, President, RSI. "We believe this is a win-win-win situation for our two companies, our channel partners and most importantly our mutual customers."

"RSI has an excellent reputation in the industry along with well established channels to market", said Richard Poulin, President of Komutel. "Working together Komutel and RSI can quickly deliver cost effective solutions that improve efficiency and lower costs. We look forward to working with RSI to provide customers with robust Unified Communication applications."

About Komutel Inc.

Komutel is a high technology business focused on the development and marketing of innovative and cost effective telecommunications solutions. Komutel offers a suite of software products designed to enhance the performance of internal communications and inbound/outbound call handling. Komutel call centre solutions provide intelligent call queuing, real-time statistics and historical reporting in single site or networked multi-site environments. Komutel solutions are recognized in the telecommunications industry for their user friendly operation, performance enhancing analytics, reliability and return on investment. Komutel recently acquired Convertec Inc. to enhance its position as a global leader in console applications.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, CTI applications and rebilling outsourcing services. Our customer installations include small to medium (SMB) and large enterprise organizations. Our dealer network includes major telephone companies, PBX and IP switching manufacturers, interconnects, equipment vendors, hotel and motel management companies, alternate long distance providers and consultants.

Our distributors span the globe with offices in Australia, New Zealand, Asia, Europe, United States and Canada. More information can be found at www.telecost.com

RSI Offers Nortel and Avaya Investment Protection And Long Term Compliant Solutions

2009-12-09T10:12:00.000-08:00

RSI is offering a complete portfolio of total unified communication management solutions including call accounting, hotel billing, presence console, switch configuration and mobile tracking solutions to Avaya and the former Nortel communities.

With our Avaya DevConnect Gold and Nortel Developer Partner experience, RSI is an industry leader in providing end-to-end communication management solutions globally.

We are reaching out to our existing and new friends to provide them with a powerful portfolio of multi-vendor solutions.

Learn more here: http://www.telecost.com

Inquire about distributing our products: http://www.telecost.com/dealer.htm

Hosted Call Accounting Software as a Service

2009-11-30T08:23:00.001-08:00

Hosted Call Accounting (sometimes referred to as web call accounting) is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. These services can be strictly for basic incoming and outgoing telephone call tracking from a PBX system or all encompassing of the entire communication ecosystem. Some companies offer complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant, mobile tracking, internet usage and more.

Many organizations have high overhead costs, staff turnovers and little time for in-house software. Hosted call accounting is managed by the provider; the end user accesses the services via a simple browser anywhere, anytime. There is generally no requirement for additional software. Hosted call accounting helps organizations manage their communication facilities. Management issues include controlling abuse, increasing staff productive and equipment provisioning. This service is a suitable solution for health care, educational institutions, government agencies and general business.

Traditionally call accounting involved the printing of hundreds or thousands of pages of activity detailing or summarizing telecom facilities by division, call center or end user. Hosted call accounting gives managers the option of reviewing the same data online in concise easy to read reports and charts. You can print only the detail you really need. No longer is there a need for one dedicated computer system to handle your call detail records.

Often when an organization changes, upgrades or replaces hardware internal call accounting software is also replaced. Hosted call accounting can make hardware changes and migration seamless. The central server of a seasoned web call accounting service can easily adapt to new data streams, protocols and technologies resulting in greater return on investment and long term assurance.

Hosted call accounting will reduce or eliminate the need for internal IT resources and training, provisioning of additional office space, computer resources and electricity cost. Experts in the field of communication management take full control of data collection, processing and real time access to reports. These specialists can generally assist you with the planning and management of the telecommunications network.

During times of uncertainty, it is imperative for organizations to streamline their organizations cut cost and increase productivity. The free flow of communication is imperative to the lifeline of every business. The invaluable metrics collected from PBXs, IP PBX/VoIP Servers, routers and gateways can assist business in configuring and fine tuning their communication facilities. Hosted call accounting offers a powerful hands free way to improve network performance, cut misuse and abuse, improve productivity and increase your bottom line.

For more information, visit http://www.hostedcallaccounting.com

tools OSN Onsite Notification Granted Compatibility for Nortel SRG 50 Rls. 5.0

2009-11-26T12:28:00.000-08:00

Resource Software International Ltd.'s (RSI) tools OSN application offers immediate, E911 on-site notification for emergency calls. Seconds can make the difference in life threatening situations or when apprehending harassing callers. Tools OSN eliminates the need to spend time locating the individual placing the emergency call, thereby reducing delays in the overall emergency response time. Emergency E911 access during a network or system failure event is also assured through RSI's tools OSN.

Resource Software International Ltd. has successfully met the Nortel standards for compatibility testing in a laboratory environment with the Nortel communications platform (Nortel SRG 50 Release 5.0)

Successful Completion of Compatibility Test Audit on November 16, 2009

Concurrent Circuit Usage Summary Report for Cisco UCM

2009-11-24T11:01:00.000-08:00

SHADOW CMS is a Cisco UCM compatible call reporting solution which provides detailed traffic analysis based on CDR.

What's new?

SHADOW CMS now offers a Concurrent Trunk/Circuit Usage Summary report which will provide you the max number of circuits in use at any given time.

Feel free to visit the RSI website at www.telecost.com/cisco/compliantproducts-shadow.htm or contact RSI at sales@telecost.com.

XBlue Networks Call Accounting

2009-11-09T22:35:00.000-08:00

Resource Software International Ltd. (RSI), an international developer, manufactuer and distributor of unified communication management solutions, announced today that it has completed interoperability testing with XBLUE Networks 45p and Xplus100 Hybrid Digital telephone systems. RSI successfully tested its multi-platform, browser based SMB call accounting solution - Revolution Web Call Accounting.

All testing was executed by RSI using pre-established, standard test plans specifically designed for interoperability verification with traditional and VOIP telephone systems. Test coverage includes basic communication and functionality between XBLUE Networks telephone systems and Revolution Web Call Accounting.

"This announcement marks another milestone in the evolution of Revolution Web Call Accounting and demonstrates our dedication to ensuring our solutions support all traditional and VOIP telephony platforms. We look forward to providing XBlue Network customers with the very best communication management solutions." said Rito Salomone, President, RSI.

XBLUE Networks specializes in providing hybrid telephone systems to small businesses. The 45p telephone system supports up to 9 telephone lines, 24 digital speaker phones and 4 analog ports. The Xplus100 system supports up to 20 telephone lines, 48 digital speaker phones and 8 analog ports. An 8 port voice mail solution with 6 hours of message storage can be added to both the 45p and Xplus 100 platforms.

About RSI

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting, CRM integration, soft consoles, internet reporting and management software. RSI has distributors in North America, Europe, Caribbean and Middle East.

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at www.telecost.com

New ACD Reporting for Cisco Unified CME

2009-11-05T10:12:00.000-08:00

Product: SHADOW CMS with B-ACD Reporting for Cisco Unified CME

As more and more businesses implement call centers and hunt groups to better handle customer service inquiries, order taking, and other inbound call activities, managers are struggling to find a way to insure that these centers are running efficiently. The old adage rings true “you cannot manage what you cannot measure”. RSI’s SHADOW B-ACD Reporting for Cisco Unified CME provides invaluable management tools to gauge employee productivity, inbound call volumes, and measure the quality of service our customers are experiencing.

By using SHADOW Call B-ACD Reporting for Cisco Unified CME to break down the call center and hunt group data into easy-to-use and easy-to-understand reports, managers are able to spend more time overseeing operations and managing their human resources and less time trying to interpret complex data streams. Recurring reports can be run on a hands-free basis in both detail and summary formats; queue and hunt group call volumes can be broken out by the hour; and robust filtering and export options ensure that the relevant information is being provided to the appropriate parties. Enhance the efficiency of your call center today with SHADOW Call B-ACD Reporting for Cisco Unified CME.

Get it all in one software package >>> http://www.telecost.com

Resource Software International Ltd. (RSI) Announces Sponsorship of AVAYA 2010 Global Sales & Americas Partner Conference

2009-09-10T08:37:00.000-07:00

FOR IMMEDIATE RELEASE - September 10, 2009

OSHAWA, ONTARIO - September 10, 2009 - Resource Software International Ltd. (RSI) announced today its participation and gold sponsorship of the AVAYA 2010 Global Sales & Americas Partner Conference. The event, to be held October 11 to 15, 2009 in Nashville, Tennessee, brings together 2,500 Avaya Sales and Marketing associates, including technical sales support teams, and over 1,000 members of the Avaya partner ecosystem including BusinessPartners, AlliancePartners, and DevConnect members.

"RSI is delighted to endorse this major event with premium sponsorship and the unveiling of new solutions. We offer total unified communication management solutions for every enterprise to manage, control and reduce communication expenses." said Rana Banik, Director of Sales. "This is an excellent forum to demonstrate to our partners our latest Avaya Compliant solutions for IP Phones, IP Office and Avaya Aura Communication Manager."

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a leading Avaya DevConnect partner with a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. As a proud Avaya DevConnect Gold Member, RSI is focused on providing Avaya customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. For more information, visit www.telecost.com

Contact Information
Rana Banik, Director of Sales
rana@telecost.com

Resource Software International Ltd. (RSI)
40 King Street West, Suite 300, Oshawa, Ontario. L1H 1A4
Phone: 905-576-4575
Fax: 905-576-4705
Email: rsi@telecost.com
Web: www.telecost.com

Nortel Announces Software Communication Server 3.0

2009-06-23T13:34:00.000-07:00

Jun 23, 2009

Communications technology company Nortel said on Tuesday it is expanding its Software Communication System (SCS) solution to accommodate enterprises beyond small and medium-size businesses.

According to the company, SCS is a native unified communications (UC) software solution, based on Session Initiation Protocol, the standard for universal communications and interoperability.

The product allows businesses to converge all of their communications into a centralised, easy-to-install and manage solution that can integrate into an existing IT environment with open web-based interfaces.

Release 3.0 of SCS extends support to platforms from IBM, Dell and HP, including IBM Power Systems and System i, Dell Optiplex and HP Proliant DL360, as well as the recently announced IBM x3350 and Dell PowerEdge R300 systems.

The Nortel SCS Developer Program also offers a wide range of interoperable third-party products, including desktop phones, soft phones, gateways, IP consoles, applications like call recording and call accounting or wireless mobility solutions.

In addition, the new release evolved to scale from small and medium-size businesses to large, distributed enterprise networks. Installation, use and administration remain simple to help businesses avoid outsourcing expenses by enabling them to add new users and make other changes in-house, the company said.

The solution offers pricing with an 'all-in-one' approach. A base user license includes all applications, such as voicemail and unified messaging, integrated voice conferencing, secure presence and instant messaging, desktop-based video conferencing, single number reachability, an 'informal' call centre, as well as integration with Microsoft Outlook, IBM Lotus Notes and IBM Lotus Sametime. No other pricing details were disclosed.

Comments on this story may be sent to tww.feedback@m2.com

>NOTE:
Resource Software International Ltd. (RSI) has been granted compliance for its flagship call accounting applications with the new Nortel SCS 3.0.

Visit www.telecost.com/nortel for more details and product information.

The Importance of Internet Control and Reporting

2009-06-04T08:11:00.000-07:00

The speed, reliability and accessibility at which business can disseminate information is the primary driver for corporate success. Communication is the essential key to a world that demands instantaneous results. If used effectively, the information highway known as the Internet can rapidly maximize corporate visibility, increase productivity and touch a massive audience with relatively low expense. Advertising, email campaigns, webinars, software downloads, support and online commerce are some of the tools that can be implemented with relative ease. The Internet has become a part of modern living. Forward thinking companies have embraced this powerful global medium to communicate their message and conduct business. Virtually every business now has a web presence.

The Internet can also be a source of real time information, news and entertainment. Surfing the Internet has become a favorite pastime of people of all ages. Most businesses are generally resigned to the fact that employees are sometimes using company resources during business hours for personal use. Social networking sites like Facebook, MySpace and Twitter are regularly accessed during work hours. There is a huge risk of misuse, abuse and productivity loss. Some employees become so addicted to "staying connected" with their friends that it becomes detrimental to their work. The Internet is a vast world of unfiltered and unedited information. It can expose millions of people including minors to gambling, drug abuse, pornography, hate literature and violence.

Statistics from various respected sources indicate a critical need for internet control measures. International Data Corporation estimated that 30% to 40% of employee Internet use isn't work related. Nielsen/NetRatings reported 92% of online stock trading occurs from the workplace during work hours and 46% of online holiday shopping takes place at work. Another shocking statistic from SexTracker states that 70% of all Web traffic to Internet pornography sites occurs between 9 am and 5 pm. In the United States, real cost loss estimates range from 1.75 billion to well over 2.5 billion a year.

Communication managers must have a handle on Internet usage practices in order to gage bandwidth needs, monitor and control browsing activity and secure their business intelligence. Educational institutions, government agencies and general business can derive huge benefits from measuring and policing Internet usage. Perhaps of even greater importance, monitoring of communications can help detect intrusions and highlight attempts to steal, hack or sabotage corporate intellectual property.

Internet control is only part of the total picture. Managers need to have a unified communication management arsenal. Productivity loss from misuse of a combination of popular communication facilities such as non-business telephone and mobile calls, personal email, hiding behind voice mail and internet browsing can cost companies 30 minutes to two hours per day per employee. If each business owner extrapolates these findings based on lost salaries and opportunity cost the numbers are staggering.

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total unified communication management solutions. The company offers a wide range of products including: call accounting, internet usage, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East.

For more information, visit http://www.telecost.com

RSI to Exhibit at GlobalConnect 2009

2009-05-28T08:40:00.000-07:00

NEWS RELEASE

RSI to demonstrate integrated Total Communication Management Solutions (TCMS) at Global Connect 2009

May 25, 2009

Resource Software International Ltd. (RSI), a Nortel Developer Partner, announced today that it will attend the International Nortel Networks User Association exhibition in Pittsburgh, PA (June 8-June 10, 2009). RSI will unveil its latest Nortel Networks Compatible Products portfolio including call accounting for the popular Business Communications Manager (BCM), Norstar, Meridian 1 and CS 1000.

RSI will unveil a new portofio of Total Unified Communication Managent Solutions (TUCMS). that address the needs of communication administrators that are looking to monitor, analyze and control their communication facilities including call accounting, hotel billing, call center reporting, internet usage, voice mail and IVR analysis.

TUCMS represents a set of integrated applications that consolidate communication facilities under one roof. RSI offers its acclaimed call accounting (Shadow CMS Enterprise or Revolution Web), contact center automation (Visual Rapport Console.NET), CRM integration (Visual Rapport Integrator) and switch administration (MerAssistant) in one bundle. Nortel customers can rest assured that our applications will perform flawlessly in your environment for many years to come.

RSI will also be demonstrating a completely hands-free real time managed service for enterprises that would prefer to outsource their telecom reporting needs. Visit hostedcallaccounting.com for details.

For more information about these and other products visit: http://www.telecost.com/nortel

For information and registration information visit the World Wide Web at http://www.innua.org/

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com/ or join us at INNUA booth number 630.

Avaya Call Accounting Software

2009-05-13T15:06:00.001-07:00

Resource Software International Ltd. (RSI) announced today that it had received notice from Avaya about its successful compliance testing with Avaya Inc.'s Avaya

Aura™ Communication Manager 5.2. RSI is an Avaya DevConnect Gold Member with a portfolio of applications that have been granted Avaya Compliant Award status.
each party's solution.

Avaya is committed to providing its customers with solutions that are fully compatible with the Shadow CMS Enterprise 4.1.0. With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.

For more information, visit our website at http://www.telecost.com/avaya

Resource Software International Ltd. (RSI) Announces Call Accounting Compatibility with Matrix Telecom Solutions Gear

2009-04-28T13:56:00.001-07:00

OSHAWA, ONTARIO, CANADA - April 26, 2008 - Resource Software International Ltd. (RSI), an international developer, manufactuer and distirbutor of unified communication management solutions, announced today that it has completed interoperability testing with Matrix Eternity enterprise PBX. RSI successfully lab tested its scalable multi-platform call accounting application – Shadow CMS Enterprise Call Accounting.

All testing was executed by RSI and Matrix using pre-established standards for the Matrix Eternity system. Test coverage includes basic communication and functionality between a specific release of Matrix Eternity and Shadow CMS Enterprise Call Accounting.

"This announcement marks another milestone in the evolution of Shadow CMS Enterprise Call Accounting and demonstrates the dynamic scope of the application. We look forward in working with Matrix Telecom Solutions to provide customers with the very best communication management solutions." said Rito Salomone, President, RSI.

About RSI

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting and CRM integration. RSI has distributors in North America, Europe, Caribbean and Middle East.

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at www.telecost.com

About Matrix Telecom Solutions

An ISO 9001 Company, Matrix is a leader in the customer premises telecom equipment market. As an innovative, technology driven and customer focused organization, the company is committed to keeping pace with revolutions in the telecom industry. This has resulted in bringing forth of cutting edge products like Digital PBXs, Digital and ISDN Key Phone Systems, GSM FCTs, GSM Gateways, VoIP Products, Voice Messaging Products, Intercom Security Products and PLCC EPAXs. With over 1,000,000 line units installed and growing by over 1000 line units per day, the installed base of Matrix connects over 10,000,000 calls everyday. Thus, Matrix has gained the trust and admiration of users representing the entire spectrum of industries. No wonder, Matrix has won awards for the Best PBX and Key Phone System Company.

For more information visit www.matrixtelesol.com

RSI becomes an official member of the Mitel Solutions Alliance (MSA)

2009-04-16T11:36:00.001-07:00

Mitel Solutions Alliance (MSA) enables world-class companies to successfully develop products and services that integrate with Mitel's portfolio. RSI has officially been granted membership into the MSA program. RSI solutions will now be visible in the Mitel Global Solutions Catalog.

Visit http://www.telecost.com

RSI Shadow CMS Enterprise Call Accounting Now Compliant With Avaya Communication Manager

2009-04-15T11:13:00.000-07:00

OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS enterprise call accounting is compliant with Avaya Communication Manager 5.1.2. Avaya is a leading global provider of business communications applications, systems and services.

Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-tested by Avaya for compatibility with: Avaya Communication Manager 5.1.2.

“RSI is delighted our flagship application, Shadow CMS, has demonstrated compliance with Avaya CM. Over the years, Shadow CMS has been continually developed to meet the high standards of interoperability of Avaya IP Office, and Avaya CM“, said Rito Salomone, President, RSI. “Combined with Avaya telephony platforms, Shadow CMS helps our mutual customers maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses. ”

RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total communication management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East. As a proud Avaya DeveloperConnection Gold Member, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication facilities. For more information, visit www.telecost.com

Media Inquiries:

RSI
Rana Banik, RSI
905-576-4575
rana@telecost.com

AVAYA
Lynn Newman, Avaya
908-953-8692
lynnnewman@avaya.com

###

RSI Call Accounting at the Masters 2009 Golf Tournament

2009-03-31T12:32:00.000-07:00

Resource Software International Ltd. (RSI) announced today that it is joining a select group of tournament sponsors to offer unified communication management applications to the Masters 2009 Golf Tournament, held in Augusta, Georgia, commencing April 8, 2009.

RSI is the official call accounting vendor for the Masters 2009 Golf Tournament.

Visit our website: www.telecost.com

RSI Joins With Adtran To Provide Call Accounting to NetVanta Customers

2009-03-31T10:32:00.000-07:00

Building on their recent momentum and looking to leverage the best of what the market has to offer, ADTRAN today announced d the ADTRAN Alliance Program, a collaboration between ADTRAN and a number of best-in-breed technology and service providers delivering solutions centered on the NetVanta 7000 converged IP PBX.

This first phase of the Alliance Program features both IP telephony (IPT) technology partners and SIP trunking service providers. In order to be considered for the program, vendors and service providers must have completed an interoperability certification program proving that their services or solutions complement ADTRAN's NetVanta 7000.

"With a network-wide view of our customers' issues and challenges, we created the ADTRAN Alliance Program to help identify leading technology and service providers that are particularly well equipped to address the key needs of SMBs," said Chris Thompson, senior product manager, ADTRAN.

IP Telephony Technology Partners offer innovative solutions that have been strategically chosen to address specific applications in conjunction with the NetVanta 7000 Series. These best-in-breed partners include:

CounterPath
Incendonet
LifeSize Communications
Multi-Tech
Polycom
Resource Software International (RSI)
SIP Print, and
snom

These partners were selected to address specific market needs that growing small and medium businesses are looking to deploy.

These markets include:

Desktop IP Phones (Polycom)
DECT Wireless Phones (snom)
SoftPhones (Counterpath)
Speech Recognition (Incendonet)
Call Accounting (RSI)
Call Recording (SIP Print)
Unified Messaging (MultiTech)
Telepresence/Video Conferencing (Lifesize)

SIP Trunking Service Providers who offer IP telephony services that are certified to be fully interoperable with the NetVanta 7000 include:

Bandwidth.com
BroadVox
Covad Communications
CommPartners Connect
Speakeasy
Voxitas

RSI and ConverTec Announce Landmark Agreement To Deliver Unified Communication Applications

2009-02-25T13:23:00.000-08:00

OSHAWA and BURLINGTON, ONTARIO – February 25, 2009 - Resource Software International Ltd. (RSI) and ConverTec Inc. jointly announced today a landmark technology transfer and branding agreement. RSI will add the ConverTec desktop productivity and console applications to their Total Communication Management Solutions (TCMS) portfolio.

The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for Nortel telephony platforms. By combining RSI’s broad distribution network and TCMS portfolio with ConverTec’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.

Under this agreement, RSI will have the exclusive right to brand and distribute ConverTec applications to major Nortel channels. These products include:

Visual Rapport Console.NET enables attendants who are answering calls for single and multi-site campus environments to represent the company image to a caller in a more informed and professional manner. VR Console.NET leverages the inherent VoIP networking capabilities of Nortel’s BCM platform by providing a powerful business application capable of not only viewing the real-time status of all extensions of an enterprise, but also by providing browser based call control capabilities across the organization.

Visual Rapport Integrator eliminates the need to juggle multiple applications and simplifies the user desktop by integrating the BCM or Norstar telephone to an unobtrusive desktop toolbar. Through the use of VR Integrator, Norstar Modular ICS and BCM 50 users become more efficient, and better able to convey a sense of competency to their colleagues and customers, resulting in higher quality interactions and improved customer satisfaction.

Visual Rapport Navigator brings integrated telephony for BCM and Norstar to the desktop, adds intelligence, and simplifies daily telephone activity, while the innovative interface enables users to tailor VR Navigator to their needs. Whether you’re a receptionist who needs to see employee real-time call activity, a Call Center Agent who needs customer information before answering calls, or a knowledge worker who needs to see both, VR Navigator provides the tools employees need to be successful.

Visual Rapport Analyzer is a browser based managerial tool which allows an enterprise manager to more effectively manage his or her telecommunication facilities by quickly and easily producing reports based upon telephone calls in and out of an office.

“This agreement unifies the expertice of both ConverTec and RSI allowing us to focus our efforts on what we both do best.”, said Rito Salomone, President, RSI “We believe this is a win-win-win situation for our collective companies, our channel partners and our customers.”

“RSI has an excellent reputation in the industry along with well established channels to the market”, said Doug Moffat, President of ConverTec. “The SMB market place is looking for cost effective solutions which improve their efficiency and their competitiveness. We have those solutions and we look forward to working with RSI to provide them and their customers with robust Unified Communication applications.”

About ConverTec Inc.

ConverTec Inc. is widely recognized as a global leader in developing innovative desktop applications for Nortel’s Business Communications Manager and Norstar platforms. Through the use of ConverTec solutions, businesses are able to deliver higher levels of customer service by optimizing their existing resources and technology. One of Nortel’s original Developer Partners, ConverTec has a close relationship with Nortel which facilitates a cohesive product development strategy.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, CTI applications and rebilling outsourcing services. As an original member of the Nortel Developer Partner program, RSI boasts a large portfolio of Nortel Compatible Products and co-branded solutions. Nortel Activity Reporter is a jointly designed solution by Resource Software International Ltd. (RSI) and Nortel. The product is designed to provide system metrics for BCM 50 Rls. 3.0 (and later) / BCM 450 (and later). . It produces text and graphical reports based on station message detail recording (SMDR), hunt group, voice mail and custom call routing information.

More information can be found at www.telecost.com/nortel

SPOTLIGHT ON HEALTHCARE: Call Accounting for Healthcare

2009-02-09T11:10:00.000-08:00

Patients and now governments are demanding that healthcare institutions improve the way that they deliver services. Long waiting lines, slow processes and inadequate workforce management are the core issues facing health care. Most healthcare institutions are grappling with tighter budgets and the ultimate need to provide efficient care for patients and communities.

Forward thinking communication managers are embraced the call for change and are consistently seeking new technologies to improve existing services. In many cases, this involves investing in infrastructure to support the technological requirements of the future including the improvement in the delivery of communications, greater accessibility and the capability to manage costs. These goals are equally important in large multi-site healthcare campuses and small individual clinics.

Building and developing telecommunications infrastructure in the healthcare industry requires a long look at how current telecommunications systems are functioning and where improvements have to be made. From every aspect of the health care industry, concrete data is required in order to manage the priorities and the costs of any changes that are being considered.

At the foundation of the decision an examination of current call detail records (CDR) is required. In many cases CDR reporting is used to identify bottlenecks in traffic which have to be addressed in order to provide first class care to patients. Calling patterns, auto attendant usage and busy times must be addressed when looking at making improvements and investments into new telecommunication infrastructure.

In addition to traffic reporting, many healthcare organizations do not have a single tariff structure across locations. Examining CDR across multiple locations can identify economies of scale and leverage their case for standardized and discounted bulk tariff plans from their carriers.

A robust call accounting system can provide management with the metrics required to invest in new technologies. An effective call accounting system will be able to integrate with any phone system and should be supported directly by the manufacturer to provide on-going reporting. A call accounting solution is an integral part of a total communication management solution that a healthcare institution invests in on an ongoing basis.

Detailed reporting before and after investment in technology can provide administrators with a wealth of information to continually strive to improve efficiencies and delivery of communications to improve patient care.

Visit www.telecost.com for more information.

Spending On Managed Services Increasing Despite Recession

2009-02-06T05:49:00.000-08:00

BOONTON, NJ. - Feb. 5, 2009 - Despite the slowdown in all US economic sectors, spending on managed services is expected to grow at a compounded rate of nearly eight percent over the next five years, says a new market study from Insight Research. The report notes that the present recession may actually act to spur spending in the telecommunications and IT market segments, since many enterprises will find that purchasing managed services from third-party providers is a cost-effective alternative to increasing internal staffing. The study predicts that revenues associated with the managed services market will grow from nearly $30 billion in 2008 to nearly $43 billion in 2013.

Insight's newly-released market analysis report, Managed Services in an IP World: New Opportunities for Wireless and Wired Networks 2009-2014 , contends that carriers, service providers, IT equipment vendors, systems integrators, and specialist companies will all participate in the growth opportunities provided by this market.

The study differentiates and forecasts five managed service segments: managed data center services, managed infrastructure, managed LAN services, managed WAN services and managed mobility services. In addition to the revenue forecasts for these market segments, forecasts are provided for various market subdivisions, including managed IP VPNs, managed security services, managed VoIP, LAN extensions, WLAN extensions, managed cellular services, and a number of other significant areas within the managed services domain. The report also provides Insight's survey of outsourced managed LAN, managed WAN, and disaster recovery management services by vertical industry.

"Make no mistakes about it, while telecom is faring better than many other segments of the economy, the recession is certainly having a negative impact on growth, which required that we adjust our annual managed services forecasts downward," says Robert Rosenberg, Insight's president. "However, this storm does have a silver lining for the managed services providers, since enterprise IT and telecom managers will be much more willing to listen to the economic logic of outsourcing now that internal staffing is contracting, " Rosenberg concluded.

Ms. Kim Novak, Marketing Director
kim@insight-corp.com

RSI Issue Nortel Investment Protection Assurance Statement

2009-02-02T10:46:00.001-08:00

February 1, 2009 – OSHAWA, ONTARIO - Resource Software International Ltd. (RSI) issued a statement today assuring Nortel Networks customers that its portfolio of products would be fully maintained, developed and supported for a long time to come. RSI is a Nortel Developer Partner that offers communication and telephone expense management solutions to Nortel telephony platform customers. These products include call accounting, hotel billing, ACD reporting, forced/verified account codes, switch administration and text messaging.

“We advise our Nortel customers that our products will continually be supported and developed over the long haul. Our current road map is extending into 2012. We are confident that Nortel will arise stronger from its current financial situation. “, said Rito Salomone, president of RSI. “During these tough econmic times, it is important to assure our customers that their investment is fully protected. Our applications are designed to work with the latest technologies to support current and legacy Nortel environments. ”

RSI is uniquely positioned to offer total communication management solutions to every enterprise including multi-vendor environments that include Nortel, Avaya, Cisco, ShoreTel and others. Visit our website (www.telecost.com) to find out more about our tailored vendor accepted solutions for other platforms!

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.

Visit our website at: http://www.telecost.com

SPOTLIGHT ON FINANCE: The Critical Need for Call Accounting During Poor Economic Times

2009-01-30T14:16:00.000-08:00

The financial crisis around the world has more than ever highlighted the need for accountability and transparency in every enterprise. Increasingly credit costs can ripple through the entire organization to affect longer-term plans that are essential to growth. Transparancy in operations and providing audit trails of day to day operations have increased the need for management reporting. Managers must be confident that communication facilities, the lifeline of every organization, does not leave the business in a vulnerable financial position.

Often managers are unaware of misuse, erroneous telecom billing, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. The old adage rings true – you cannot manage what you cannot measure!

Call Detail Records (CDR) have long been used across vertical markets to provide valuable metrics in regards to long distance costs, productivity, efficiency and misuse and abuse. Recent events have created an additional requirement for CDR records; providing an audit trail for inbound and outbound calling patterns.

An audit trail of inbound and outbound activity may be as basic as monitoring inbound and outbound calls by duration – and can be as complex as measuring bandwidth, grade of service and peak periods of activity and their correlation with important events within a business operations.

Most organizations facing recessionary pressures look to eliminate waste, increase productivity and improve the bottom line. Often major spending is postponed to deal with economic realities.

It is imperative to ensure that telecom expenses are not left unchecked. The administration must be performed by a system that can seamlessly span across multiple vendors and platforms to analyze, optimize, consolidate and reconcile communication expenses and ensure long term stability and success.

Billing reconciliation is often overlooked since customers trust their carrier to bill based on contracted tariff plans. Howerver, according to analysts at Gartner, “Organizations can routinely save more than 10% of their annual telecommunications expenses by systematically checking their carrier bills against equipment and services in use.” But it is no longer effective to look exclusively at your traditional telephone invoices and compare them to the call accounting system in the back room.

Often fraudulent calls may be routed through corporate facilities without the knowledge of the company. Hackers can find faults in improperly designed networks, infrequently used extensions, voice mail ports and tandem trunks. A call accounting watchdog should always be monitoring activity for irregular patterns. Modern call management systems utilize SMS, pager, email and web interfaces for instantaneous reporting.

When asked what business problem they are trying to solve, 32 percent of large-enterprise respondents to a recent Yankee Group survey say "lowering the overall cost of voice and data networking" is the objective. Survey respondents say domestic long distance calling, international long-distance and local telephony connections are the three areas that would deliver the highest cost savings.

Corporations concerned about securing sensitive data require monitoring solutions that highlight possible breach from would be spies, hackers and malicious personnel. CMS systems can trace obscure or unusual behavior and alert authorized personnel.

Resource Software International Ltd. (RSI) is recognized as an industry leader in the field of total unified communication management specializing in multi-platform implementations. RSI is uniquely positioned to offer broad based solutions that span multiple platforms or vendors. RSI is recognized as an Avaya DeveloperConnect Gold Member, Cisco Technology Partner, Nortel Developer Partner and similar relationships with many others.

Visit http://www.telecost.com for more information about protecting your communication investment during turbulant economic times.

SPOTLIGHT ON RETAIL: Growing Your Retail Business Through Effective Communication Management

2009-01-27T10:16:00.000-08:00

Engagement is a growing concern in the retail space. Current market conditions have put an emphasis on engaging customers and being able to communicate with them instantaneously in order to meet and exceed their needs. As consumer confidence and spending decreases, retailers must be doing their utmost to ensure that they are communicating with their customers effectively in order to retain and increase revenues. Those retailers who are successful in engagement and who implement processes to ensure a proper flow of communicationwill continue to grow even as the economy hits road-blocks.

Typical communications systems within the retail sector are ever evolving and include informative corporate web sites, e-commerce, email, automated attendant, custom call routing (CCR), wireless and mobile services. All these modes of communications should serve to enhance the customer experience. After all, the ultimate goal is to quickly and efficiently service the needs of the customer while maximizing return.

The technological enhancements that many retailers introduce, can often serve as a detriment to engagement as opposed to facilitating interaction. It is imperative to utilize a concise communication management system (CMS) to qualify the exchange of information.

Many retail stores are equipped with the latest automated attendant, interactive voice response and custom call routing features that are meant to encourage customer loyalty through personal and helpful interactions. But how does a retailer measure whether customers are accessing relevant and useful information through these systems and not ending up with the wrong departments, or worse, being disconnected.

A communication management system can provide the retailer with concise management reporting to truly distinguish whether the communications systems employed are creating an effective retail experience. The communicaitons management system should be able to accurately reflect which departments are receiving the most calls, how many transfers customers are making before they reach a final destination and how much time the customer spends on hold. These metrics can assist retailers in redesiging auto attendants and CCR tree programming in order to enhance the customer experience and differentiate themselves from the competition.

For retail stores that have a cookie cutter approach to each of their stores, a communication management solution can provide statistics on which stores benefit from a “one size fits all” approach. Traffic management is essential in determining the busiest or peak time periods which can vary based on market and geographic segementation. Communication management reporting may build cause to differentiate how communication systems are used throughout various branches/locations.

Other metrics that can be provided through a communication management solution include ring time, abandoned calls and grade of service analysis. These statistics can assist in understanding call blockage and facility usage along with staffing levels throughout certain times of day and seasons throughout the year.

In an ever competitive retail environment, forward-thinking communications managers realize a call management system can yield significant benefits to the corporation. These benefits include; measuring ROI on telecommunication investments, determining customer trends, analyzing peak hours and staffing levels, and above all ensuring that communications systems employed are resulting in positive customer engagement.

Resource Software International Ltd. (RSI) is a leader in communication management solutions for every enterprise. We specialize in multi-vendor, multi-platform applications that serve to analyze, reconcile and consolidate communication expenses for a concrete picture of the lifeline of your business.

RSI is an Avaya DevConnect Gold Member, Cisco Technology Partner, Nortel Developer Parnter in addition to a series of other relationships. We have got you covered!

Visit our website at: http://www.telecost.com

Shared Technologies Joins Avaya BusinessPartner Program

2009-01-26T13:27:00.000-08:00

For Immediate Release: 21-Jan-2009

COPPELL, Texas - Shared Technologies announced today that it has joined the Avaya BusinessPartner program. As a member of the program, Shared Technologies will sell and service Avaya's unified communications systems and contact center solutions for small, medium and large businesses. Avaya is a leading global provider of business communication software, systems and services, and its reseller program encompasses more than 2,500 companies around the globe.

Shared Technologies is a national provider of business communications systems, specializing in the design, implementation and on-going maintenance and support services for business customers across the United States. As an authorized BusinessPartner for Avaya, Shared Technologies will have access to the technical support and training needed to help companies use Intelligent Communications solutions to transform their operations. Shared Technologies is recognized as a 2008 FORTUNE magazine 100 Best Companies to Work For.

"Shared Technologies has extensive expertise in the business communications market with a long history of successful implementations and unparalleled customer satisfaction. They are well equipped to help companies discover how to take advantage of communications to solve business challenges and meet strategic objectives," said Carol Giles Neslund, vice president, North America Channels, Avaya.

"Shared Technologies is thrilled to begin a strategic relationship with an industry leader like Avaya. The combination of Avaya's extensive product portfolio with Shared Technologies' comprehensive suite of technical service offerings, customer service excellence, and national service footprint provides a powerful and compelling solution set to business customers across the country," said Tony Parella, president and CEO of Shared Technologies.

Avaya was recently named the worldwide market leader in unified communications and the worldwide leader in Total PBX, which includes IP telephony, TDM and hybrid systems, according to market research firm, Dell'Oro Group. In addition, Gartner Inc. positioned Avaya in the Leaders quadrant of the firm's recently published Magic Quadrant report for Contact Center Infrastructure, Worldwide.

Members of the Avaya BusinessPartner program have the opportunity to achieve advanced certifications in Avaya systems and software, as well as in multivendor solutions that incorporate technology from other vendors. Partner companies also must meet rigorous criteria for service delivery and customer satisfaction.

About Shared Technologies
Founded in 1974, Shared Technologies is a recognized national total solutions provider and supplier of converged and IP telephony technology to the national enterprise business community. Shared Technologies is a privately held corporation, based in Coppell, Texas, operating in forty-eight markets in the United States. For more information about Shared Technologies, visit www.sharedtechnologies.com.

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

Sponsored by:
Resource Software International Ltd. (RSI)
RSI is internationally recognized as a leading developer of communication management solutions for every enterprise. RSI is an Avaya DevConnect Gold partner.

Visit http://www.telecost.com/avaya

Call Accounting for Cisco Call Manager Express

2009-01-14T09:18:00.001-08:00

Cisco devices such as Call Manager Express generate a number of syslog event types. These logs include system interface up and down events and h.323 call logging. A Cisco Voice Gateway with PRI lines,will generate an %ISDN-6-CONNECT event when a call connects and an %ISDN-6-DISCONNECT when the call disconnects.

To generate proper call detail records and to generate billing records, which have numbers for both peers, full h.323 connection call accounting needs to be activated. The records from this log type generate a %VOIPAAA-5-VOIP_CALL_HISTORY syslog entry.

Resource Software International Ltd. (RSI) offers call accounting and communication management software for SMB to large enterprise environments with Cisco Call Manager or any Cisco device with an active syslog.

For more information, visit http://www.telecost.com

Sending Free Text Messages (SMS) Worldwide

2009-01-12T21:55:00.001-08:00

Here is a site for sending free text messages to phones in Canada. Its a lot easier to type your message on a keyboard then use a phone key pad.

The messages that are sent show as being sent from donotreply@freetxt.ca and the first line says [Freetxt.ca Message]

I tested the site with a solo mobile number (using bell as provider) and the message arrived in about 5 seconds.

The site is: http://www.freetxt.ca

The international sister site (USA and Other Countries) is: http://www.txt2day.com

Telephone Expense Management During Tough Economic Times

2008-11-03T10:55:00.000-08:00

During times of economic downturns business look to consolidate, solidify and aggressively hunt for new opportunities. Communication facilities are the essential lifeline to every business. It is imperative to accurately determine whether business communication infrastructure is functioning smoothly and effectively. Regardless of the size of the organization, whether small business or enterprise, issues often arise that require a robust total communication management solution.

Often managers are unaware of misuse, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. Communication management solutions such as call accounting can help shield companies from system overload and fraudulent activity. A seasoned call accounting system can pinpoint bottlenecks and highlight unusual or suspicious activity.

Call accounting can help reconcile carrier invoices with business activity. Some businesses make it a practice to bill employees for excessive non-business and long distance calls. In many cases, the call accounting system acts as a watchdog and reduces personal activity. This results in more right to business calls and greater productivity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in telecom expenses.

A recent study by the Aberdeen Group supports these assertions. "The telecommunications spending area is so wrought with inefficiency, in fact, most enterprises don't know how much they spend on telecom services, never mind how they can best manage those budgets." These survey results highlight the critical need for all encompassing total communication management software solutions that can provide concise metrics about calling patterns and comparative analysis of various plans.

It is far more important during times of belt tightening that call accounting is employed. You cannot manage what you cannot measure. Effective communication management increases the bottom line.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer, manufacturer and distributor of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.

For more information visit www.telecost.com

RSI Call Accounting Software Compliant With Cisco Unified Communications Manager 6.1

2008-07-25T13:04:00.000-07:00

OSHAWA, ONTARIO – July 17, 2008 – Resource Software International Ltd. (RSI), a global leader in communication management solutions, today announced it had successfully completed interoperability testing and certification with Cisco Unified Communications Manager 6.1.

RSI is one of the first vendors of IP communications call accounting and billing software to offer fully interoperable solutions for Cisco UCM 6.1 and compatibility with Cisco Call Manager and Cisco Call Manager Express. The RSI Shadow CMS software portfolio was granted compliant status after verification was completed through independent lab testing.

Shadow CMS is a communication management software portfolio for every enterprise. Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.

“We are proud to offer Cisco customers industry leading communication management solutions for the latest Cisco IP communications platforms. We believe this announcement demonstrates our commitment to offering best in class applications tailored for Cisco gear.”, said Rana Banik, Director of Sales. " We are proud of this new milestone and look forward to offering Cisco customers the very best in communication management software solutions. ", said Banik.

About Resource Software International Ltd. (RSI)

Resource Software International Ltd. (RSI) is a proud member of the Cisco Technology Developer Partner program. This relationship enhances our ability to quickly provide Cisco customers with broad based communication management solutions for IP networks. These solutions include call accounting, hotel billing and data storage.

Founded in 1990, RSI is a developer, manufacturer and distributor of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.

For more information visit www.telecost.com.

About the Cisco Technology Developer Program

The Cisco Technology Developer Program is a community of hardware and software application developers and vendors that specialize in tailored network enabling technologies. Membership is limited to market leaders that offer interoperable products, solutions, and services that benefit Cisco customers.

About Cisco

Cisco (NASDAQ: CSCO), is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com.

For ongoing news, please go to http://newsroom.cisco.com.

A Case For Call Accounting: Cost Savings Still Prime Motivator For VoIP Migration

2008-03-04T10:07:00.000-08:00

There has been great fanfare about the advent of unified communications and presence based applications that enable business processes. However, telecom spend is still overwhelmingly driven by cost savings.

When asked what business problem they are trying to solve, 32 percent of large-enterprise respondents to a recent Yankee Group survey say "lowering the overall cost of voice and data networking" is the objective. Survey respondents say domestic long distance calling, international long-distance and local telephony connections are the three areas that would deliver the highest cost savings.

A recent study by the Aberdeen Group supports these finding. "The telecommunications spending area is so wrought with inefficiency, in fact, most enterprises don't know how much they spend on telecom services, never mind how they can best manage those budgets."
These survey results highlight the critical need for all encompassing total communication management software (TCMS) solutions that can provide concise metrics about calling patterns and comparative analysis of various plans. The migration to IP can be fraught with danger unless a measured approach is taken in analyzing current and projected infrastructure.

Call accounting remains the centerpiece of every successful enterprise that is looking to manage, transition or implement new communication technologies whether TDM, IP or a hybrid solution. The data from a key system, PBX, iPBX or VoIP communication servers and gateways is collected and massaged by the call accounting software . The system usually attaches additional information such as subscriber name and transaction cost to the activity record (or more commonly call detail record (CDR)).

It is true, traditional call accounting systems may no longer cut the mustard. You will need to have a comprehensive solution that integrates communication statistics under one umbrella. When researching call accounting software, you will need to focus on a vendor that provides an end-to-end total communication management software. Sophisticated communication management systems will catch billing errors, identify network bottlenecks, highlight misuse and abuse and suggest the provisioning of additional resources for more effectively management communication facilities.

RSI (www.telecost.com) is recognized as an industry leader in the field of total communication management software. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner.
Rito Salomone is President of Resource Software International Ltd.(RSI). RSI is internationally recognized as a leader in communication management solutions. To contact the author, email rsalomone@telecost.com or visit the website at http://www.telecost.com.

You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. Please email a courtesy copy to rsi@telecost.com.

SipX Call Accounting

2008-02-22T07:40:00.000-08:00

Resource Software International Ltd. (RSI) today announced compliance with SipX and Nortel SCS 500 IP PBX systems. RSI now offers call accounting integration with its popular browser based Revolution Web Call Accounting and Shadow CMS Enteprise Call Accounting.

To find out more about our products visit www.telecost.com

Call Accounting by RSI Rated “Avaya Compliant” for Avaya Quick Edition

2008-01-28T12:20:00.000-08:00

OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading developer of call accounting software for every enterprise, today announced its small- to medium business browser-based call accounting software, Revolution Web Call Accounting, is now compliant with Avaya Quick Edition solutions from Avaya, a leading global provider of business communications applications, systems and services.

Avaya Quick Edition is a simple yet sophisticated phone system for small businesses or small branch offices of enterprises. Revolution Web Call Accounting, a product which helps businesses track, analyze and manage both analog and IP communications, was successfully compliance-tested by Avaya for interoperability with Quick Edition 3.2:

“Resource Software International Ltd. (RSI) is delighted to announce the interoperability of our popular Revolution Web Call Accounting software with Avaya Quick Edition,” said Rito Salomone, president of RSI. “This demonstrates our commitment to provide small and medium business customers the same powerful capabilities available to enterprises. Revolution Web Call Accounting can be used to curb misuse and abuse, maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate expenses.”

RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, the Caribbean and Middle East. Information about their products and services can be found at www.telecost.com

RSI Call Accounting and Contact Center Solutions Rated “Avaya Compliant”

2008-01-15T03:47:00.000-08:00

OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading developer of communication management solutions, today announced three of its applications for contact centers and systems administration are now compliant with Avaya IP Office solutions from Avaya, a leading global provider of business communications applications, systems and services.
Avaya IP Office is a flexible and easy-to-use converged voice and data system designed especially for small and medium businesses.

The three RSI solutions successfully compliance-tested by Avaya for interoperability with IP Office 4.0 include:
• Shadow CMS, which helps businesses track and analyze their communication networks by retrieving, processing, alerting and reporting call detail information.
• Visual Rapport, which promotes seamless integration of instant messaging, screen pops and other communication productivity features into contact center operations.
• Revolution Web Call Accounting, which helps businesses track, analyze and manage both analog and IP communications.

“Resource Software International Ltd. (RSI) is delighted to have once again successfully demonstrated interoperability of its core products with Avaya IP Office,” said Rito Salomone, president of RSI. “This achievement highlights our continued commitment to research and development of solutions for Avaya gear. Communication facilities are the lifeline of most successful businesses, and Avaya IP Office customers can rest assured that RSI offerings will keep pace with Avaya IP Office revisions and innovations. RSI solutions can maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses.”

RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, the Caribbean and Middle East. Information about their products and services can be found at www.telecost.com

For more information, visit our Avaya Compliant Products website.

RSI Confirms Two New Products Nortel Activity Reporter and tools OSN

2008-01-15T03:45:00.000-08:00

OSHAWA, ONTARIO, CANADA – December 17, 2007 - Resource Software International Ltd. (RSI) confirmed today the announcement of two new products offered with Nortel BCM and SRG 50 Rls. 3.0.

Nortel recently announced the general availability of Business Communications Manager 50 Release 3.0 (BCM50 3.0) and the new SMB-centric IP Phone 1200 Series in NA, Asia and CALA (EMEA to follow on January 7th 2008). This latest release of the award winning BCM50 platform combines with the new IP Phone 1200 Series portfolio to create a robust set of convergence enhancements specifically optimized to meet the requirements of the Small and Medium Business market (SMB) and Enterprise branch offices. When positioned with Nortel’s SMB Data portfolio, the solution provides a complete converged solution from a single vendor; fully-tested and designed specifically for the SMB market -- all under the umbrella of a simplified, common management system.

Nortel will be offering new communication management software powered by RSI technology with this release. Nortel Activity Reporter is a jointly designed solution by Resource Software International Ltd. (RSI) and Nortel. The product is designed to provide system metrics for BCM 50 Rls. 3.0 (and later). It produces text and graphical reports based on station message detail recording (SMDR), hunt group, voice mail and custom call routing information. Visit http://www.telecost.com/nortel for more details.

Nortel is also introducing Survivable Remote Gateway Release 50 Release 3.0 (SRG50 3.0) in NA, Asia and CALA (EMEA to follow on January 7th 2008). The SRG50 Rls3.0 enables consistent VoIP and application services to be delivered cost effectively to small branches in the 5 to 80 line size. The SRG50 Rls3.0 complements the Media Gateway (MG) 1000B (SBO) which delivers a solution in support of the 50 to 400 IP user range. The SRG50 Rls3.0 delivers basic voice services in the event of WAN failure, whilst the MG1000B is capable of supporting many applications locally at the branch office under a WAN failure scenario.

In tandem with the Release of Nortel SRG 50, RSI is also releasing tools OSN. Users can now take advantage of tools OSN, which broadcasts an instant warning to user selected extensions when an emergency 911 number is dialed. Additionally, notification messages can also be sent to network workstations. The RSI tools OSN utilizes a single SRG50 LAN CTE license, enabled by default, to manage and control any number of local extensions or lines off the SRG50. tools OSN is Nortel Compatible Product available directly from RSI or its authorized Nortel channel partners.

“The launch of tools OSN is part of our strategic objective to offer customers the very best compatible solutions for Nortel telephony platforms through mutual co-operation with Nortel, development and strategic acquisitions.”, said Rito Salomone, President of RSI. “We are delighted to offer Nortel SMB customers peace of mind in emergency situations.”

tools OSN is a unique application designed specifically to work with Nortel BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. tools OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies. tools OSN may be configured with Public Safety Access Point information. The PSAP information can be delivered via email to authorized response personnel.
For more information, visit our Nortel Compatible Products website.

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East. Information about their products and services can be found at www.telecost.com

(c) 2008, Resource Software International Ltd. (RSI)
40 King Street West, Suite 300, Oshawa, Ontario. L1H 1A4
Phone: 905-576-4575
Fax: 905-576-4705
Email: rsi@telecost.com
Web: www.telecost.com

Global Connect 2008: Where Global Businesses Connect with Technology

2007-12-14T05:03:00.000-08:00

The International Nortel Networks Users Association (INNUA) is bringing Global Connect 2008 to Nortel's backyard. Join INNUA in Grapevine, Texas to learn about new products and information, attend powerful educational sessions and network with telecommunications professionals from around the world.

Download the Global Connect 2008 registration form to register by mail or fax today. Register by May 2 and save up to US $180 off the full conference registration fee. Online registration will open in January.

Get a Sneak-Peak at the Global Connect 2008 Exhibit Hall

Tour the Exhibit Hall before you get to Global Connect 2008. The Global Connect 2008 Virtual Expo Center is the one-stop location for all of the information you need on the Global Connect 2008 exhibitors. Not only can you view a list of exhibiting companies and print off the Exhibit Hall floor plan, but there are also a number of special features that give you valuable access to exhibitors before the show ever begins!

Justify Your Attendance

Please check www.innua.orgregularly for updates and details as they become available. Stay tuned for future Global Connect Updates providing you with up-to-date conference information.

Imporant Notice Regarding Canadian GST/HST Changes in January 2008

2007-12-13T19:52:00.000-08:00

Effective January 1, 2008, the GST and the federal component of the HST are proposed to be reduced from 6% to 5%.

Information regarding this announcement made by the Government of Canada on October 30, 2007 can be found here:
http://www.cra-arc.gc.ca/E/pub/gi/notice226/notice226-e.html

How does this affect your call accounting?Your call accounting software collects data from your phone system, assigns a cost to these calls and posts this cost to your Property Management System (PMS). These calls may or may not be sent to the PMS with tax applied. If your system sends the calls to PMS with the tax applied, you will need to make changes to your configuration files to accommodate the reduced rate of GST. In many instances the call accounting software sends the calls without tax and the Property Management System applies the tax once the records are received.

Please visit our website (www.telecost.com) or contact your RSI Support Services representative for more information.

Customers with a current Annual Maintenance contract will receive step-by-step email notification. (View document for TELECOST here: http://www.telecost.com/notice_gst_advisory.htm)

RSI Announces New Look Website - www.telecost.com

2007-12-13T01:36:00.000-08:00

OSHAWA, ONTARIO - December 13, 2007 -Resource Software International Ltd. (RSI) announced today the relaunch of their corporate website - www.telecost.com. The domain is one of the longest running on the internet and contains volumes of telecom expense management and call accounting information.

Over the years the website has enjoyed excellent Google, Yahoo and MSN ranking due to its quality content. The site has been revamped, reorganized and relaunched to address the changing needs of our customers. New features include industry articles, improved live chat, feedback section, public access webinars and download section.

Visit www.telecost.com.

Nortel Grants RSI Compatible Product Designation for Emergency Notification Software

2007-11-26T13:31:00.000-08:00

OSHAWA, ONTARIO, CANADA – November 26, 2007 - Resource Software International Ltd. (RSI) announced today general availability of tools OSN (On Site Notification) software for Nortel SRG and BCM platforms . RSI recently completed a thorough testing in Nortel labs and was granted Nortel Compatible Product status on Nortel SRG 50 Rls 3.0.

“The launch of tools OSN is part of our strategic objective to offer customers the very best compatible solutions for Nortel telephony platforms through mutual co-operation with Nortel, development and strategic acquisitions.”, said Rito Salomone, President of RSI. “We are delighted to offer Nortel SMB customers peace of mind in emergency situations.”

tools OSN is a unique application designed specifically to work with Nortel BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. tools OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies. tools OSN may be configured with Public Safety Access Point information. The PSAP information can be delivered via email to authorized response personnel.

For more information, visit our Nortel Compatible Products (www.telecost.com/nortel) website.

About RSI

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, carrier comparisons, invoice analysis, telemanagement and rebilling outsourcing services. RSI has distributors in North America, Europe, Caribbean and Middle East.

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com.

RSI Offers Call Accounting by MAC Address

2007-11-07T02:40:00.000-08:00

Many call detail logs from modern appliances and communication servers now include MAC Address and IP Address as source and/or destination details. This is a deviation from the extension and trunk line information that was generally provided by traditional digital telephone systems.

RSI offers Shadow CMS with sophisticated data parsing technology which allows the software to store and process new IPDR and IP-like call detail records. Reports can now be processed by Originating IP and/or MAC Address for true accountability. Results can even be rolled up by cost center, department or division.

www.telecost.com

Using Call Accounting For Surveillance and Security

2007-10-01T12:59:00.000-07:00

The telephone is the most immediate personal form of communication. It provides a virtually instantaneous method of conversing with a party or multiple parties from anywhere in the world. Wireless technology has blanketed the earth beyond the traditional PSTN hardwired telephone bases.

The use of the telephone is popular amongst all industries for business communication. The telephone is also a means of communication for organized crime, illegal drug traffickers and terrorists. Criminal elements often know how to circumvent telephone systems to cover their trails. Many resort to hacking unsecured PBXs and utilizing out dial features to route free calls over unsuspecting business networks.

Generally, hackers will strike using caller ID spoofing, stolen authorization pin number or cracking techniques to gain access to corporate telephone systems. Once inside, hackers can rack up hundreds of thousands of dollars in charges without an accurate trace. Usually their calls are assigned to the compromised ports, voice mail boxes or extensions. The victim will often have very little recourse other than beg the telephone company for a refund.

Many corporations are adopting systems to combat criminal elements and protect their networks, employees and intellectual property by implementing more secure countermeasures. These tools include intelligent switch management algorithms that plug outbound dialing holes in voice mail boxes and other ports thus securing tandem calling. Emergency notification applications are being deployed to watchdog frequency of calls, call destinations and awkward calling patterns.

Call accounting software is a basic staple in corporate auditing by connecting to PBX station message detail recording (SMDR) and retrieving the records for processing. These SMDR records usually include date, time, duration and calling party and optionally a number of other variables such as authorization code, accessed line and station transfers. Most seasoned call accounting software packages can recognize suspicious calling patterns and highlight misuse and abuse.

Businesses have embraced call accounting as not only a means of security but also for telephone cost allocation, bill reconciliation, telecom expense management and improved productivity. Many businesses are adopting sophisticated total communication management solutions (TCMS) for multi-pronged approach to securing networks and minimizing telecom spend. TCMS includes call accounting, personalized switch administration and automated real time emergency notification.

RSI (www.telecost.com) is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner.

How to Have A Successful Conference Call

2007-09-13T08:18:00.000-07:00

These days with more and more of us working from home, working on the road, and generally dealing with multiple suppliers, contractors and business partners in locations all over the world, the conference call is supplanting the face-to-face meeting. Here are some tips on getting the most out of your conference call...

more...

Why Call Accounting Software?

2007-08-07T08:13:00.000-07:00

Call accounting is software or hardware that provides metrics for telephony functions such as traffic analysis, toll fraud alerts, network management, E911 notification and cost allocation to various corporate levels.

Historically the software has been an invaluable tool for corporations that required control over telephone usage costs. Call accounting systems generally capture and report on call type, origin, date, time, duration and dialed digits. The system stores the data and utilizes the information to calculate cost and generate desired reports.

Call accounting can generally reduce telecom expenses from 10% to 40% by highlighting misuse and abuse, discovering supplier billing errors and increasing productivity through greater network and workforce efficiency.

Environments that are not monitored tend to have excessive charges for directory services, specialty numbers, personal and overseas calls. The implementation of a call accounting system can pinpoint calls to individual extensions for greater accountability. In fact, simple awareness of the impending installation of a new call accounting package circulated among staff curbs misuse immediately by approximately 10%.

Supplier billing errors can be a costly revelation. A Gartner Group study found 12 to 20 percent of corporate telecom invoices contain billing errors and 85 percent of such errors are in favor of the carrier. A good call accounting system can provide accounting assurance through bill reconciliation.

In this era of heightened security, it is imperative that a call accounting software package monitor suspicious, fraudulent and malicious behavior. Calls to E911, emergency services or to specific calling patterns can be tracked and notified to authorized personnel. In 2002, the United States Congress passed the Sarbanes-Oxley Act following fraudulent operations by companies, such as Enron and WorldCom. Call detail reports can be used to provide documented proof of fraudulent behavior.

Over the years call accounting has evolved from a single processor MS DOS system to elaborate SQL databases with globally accessible browser-based solutions. Web browsers are either pre-installed with the operating system or freely available downloads from the internet. Browsers are popular because they can access information remotely from a public IP address or via a virtual private network (VPN). Therefore an individual can access his stock quotes, read the latest headlines and review call accounting reports through various tabs on the browser. Web browser based systems allow enterprise users to easily manage many sites from a centralized location.

Many corporations are developing total communication management solution (TCMS) strategies to manage their growing communication spend. Call accounting is the core of any powerful communication management portfolio.

RSI (www.telecost.com) is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner.

Total Communication Management Software (TCMS) - Call Accounting Is Still The Core

2007-07-31T06:58:00.000-07:00

From the early evolution of man, communication has been the essential ingredient in human interaction. The invention of the telephone thrust our world closer together. This instantaneous method of communication transformed the way we collaborate, perform transactions and exchange information.

Communication facilities are rapidly evolving, changing and converging. There are many methods of communication including wireless, VoIP and traditional PSTN. Most companies have an array of communication devices including cell phones, hand held personal devices, instant messaging and the good old receiver.

Communication infrastructure is the mission critical foundation of most businesses. It is imperative that the communication network is running smoothely without obstruction.

The old adage rings true today “you cannot manage what you cannot measure”. Historically, call accounting software was used to monitor telephone activity. The evolution and increased integration of communication devices has increased the complexity and magnitude of communication networks.

Call accounting may no longer be the killer application of current times but it is certainly a necessary component. Modern communication management systems now collect system logs, Internet usage reports, router statistics, voice mail logs, CCR, hunt group information and various device-dependent logs as well as traditional call detail records (CDR).

Total Communication Management Software (TCMS) is now a multi-pronged approach that combines statistics from various facilities. These statistics allow enterprises to identify billing irregularities, misuse, bottlenecks, inactivity, productivity or workforce expense.

RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner

Productivity Drain at the Workplace Through Misuse of Communication Devices

2007-07-26T12:33:00.000-07:00

Wasting time at work? You're not alone: survey
Reuters
Source: http://www.reuters.com/article/lifestyleMolt/idUSN2541395620070725

NEW YORK (Reuters Life!) - Americans who feel bored and underpaid do work hard -- at surfing the net and catching up on gossip, according to a survey that found U.S. workers waste about 20 percent of their working day.

An online survey of 2,057 employees by online compensation company Salary.com found about six in every 10 workers admit to wasting time at work with the average employee wasting 1.7 hours of a typical 8.5 hour working day.

Personal Internet use topped the list as the leading time-wasting activity according to 34 percent of respondents, with 20.3 percent then listing socializing with co-workers and 17 percent conducting personal business as taking up time.

The reasons why people wasted time were varied with nearly 18 percent of respondents questioned by e-mail in June and July said boredom and not having enough to do was the main reason.

The second most popular reason for wasting time was having too long hours (13.9 percent), being underpaid (11.8 percent), and a lack of challenging work (11.1 percent).

"While a certain amount of wasted time is built into company salary structures, our research indicates that companies with a challenged and engaged workforce can expect more productivity in return," said Bill Coleman, chief compensation officer at Salary.com.

While the amount of time wasted at work seems high, Coleman said the numbers have improved, with the amount of time wasted dropping 19 percent since Salary.com conducted its first annual survey on slacking at work in 2005. Then workers reported wasting 2.09 hours of their working day.

"I think (the decline) is really a result of the economy and that there's more business, more work available and less time to sit around wondering what you are going to do with your day," Coleman told Reuters.

The 10,000 Foot View of the Global PBX market

2007-07-19T06:25:00.000-07:00

This month we look the battle of core technologies. In 1990, as in 1980, there was one way to do telecom: TDM. Today we have three major options: TDM, VOIP, or a hybrid of both. Over the decade, Hybrid has emerged as the predominant choice, outselling pure IP systems by about two to one (or more). We see that IP has a stronger growth rate, which we might in part ascribe to having a smaller base. $100 million in sales in the pure IP market provides 9% growth, but $100 million in Hybrid works out to being just 2% growth. Growth is decelerating in the pure IP market, as we would (at least mathematically) expect it would. If we look at the market shares of the three technology models, it would seem that the migration path most companies took was from TDM to Hybrid, which makes sense given that Hybrid offers up some carry over of what an enterprise owns and may require no, or less, re-wiring.

On the other hand we see that pure IP is very strong in the “Greenfield” market, where we have an entirely new enterprise or an entirely new site. But as we the leveling off of pure IP growth, the question becomes whether or not both will converge to the median growth rate of about 11%. If IP continues to out-pace Hybrid, then we will begin to see erosion of Hybrid's share (as TDM migration winds down, and all new growth would become more and more a zero sum game between the two remaining technologies). Most analysts expect both technologies to be growing about the same pace by the early part of the next decade, and for Hybrid to level off at about 60% of market, and IP at 40%.

My thanks to Dell O'ro and the Yankee Group for their excellent research.

Douglas Green publisher@usernews.com
Publisher, Telecom Reseller http://www.telecomreseller.com/