Tuesday, January 16, 2007

RSI Visual Rapport Integrates With TigerPaw CRM+

Visual Rapport from Resource Software International Ltd. (RSI), the industry standard middleware solution for desktop productivity, has added TigerPaw CRM+ to its comprehensive list of compatible customer relationship management applications.

Visual Rapport is an intuitive integrated visual communication console that provides real time employee telephone status, instant messaging, email, screen pop, call logging and file transfer all under one roof. Visual Rapport boasts a very dynamic interface that puts your communication information right at your fingertips.

Tigerpaw CRM+ is a customer relationship management (CRM) and business process optimization system designed to build long-term, meaningful relationships with your customers.

TigerPaw CRM+ is a comprehensive group of tightly integrated software modules that support sales, marketing, contact management, customer service, service & repair management, and inventory control. CRM+ integrates with Microsoft Office and is designed to enhance productivity by tracking customers and prospects throughout an entire organization. CRM+ is comprised of four modules: Pursuit, for contact management and marketing; Quotes, for sales force automation and opportunity management; Service and Repair, for customer service call tracking, technician tracking and dispatching; and Parts, for inventory control and purchasing.