Communication facilities are the lifeline of most successful businesses and often the most taxing expenditure. SHADOW CMS call accounting software allows customers to manage their communication facilities, reconcile cost, allocate expenses, improve productivity, and increase revenue.
Communications managers know that their personal success is often dependent on their ability to make clear and concise decisions about the lifeline of the organization. The following are a few good reasons for using SHADOW CMS.
Corporate Cost Allocation
Many enterprises find it difficult to manage communication expenses from multiple sites. SHADOW CMS provides a scalable, centralized solution for gathering, processing, and allocating charges to various locations, divisions, or departments.
Cost Comparisons
For many years, long-distance traffic was monopolized by the major telephone companies. Today, the complex and competitive sphere of alternate services, long-distance carriers, and countless discount strategies leaves most customers baffled about best available savings. SHADOW CMS will provide a concise, unbiased picture of comparative rate structures using concrete historical data.
Network Management
Network performance is critical in a call center, emergency dispatch service, hospitality, government, or even a small business. SHADOW CMS produces statistics for trunk usage, grade of service, all trunks busy, and peak or busy hour analysis. SHADOW CMS locates over-capacity and under-capacity environments and assists in determining best available services.
Employee Productivity
Many organizations struggle with workforce management and productivity. SHADOW CMS provides exception management reports that highlight long duration, excessive cost, and misdialed calls. Each call can be linked to a particular password, account code, extension, or authorization number. SHADOW CMS provides detailed telephone charge reports, which highlight usage practices.
Customer Billing
Professional services firms often face the tedious task of allocating communications expenses to customer account
files. SHADOW CMS can deliver expense, account code, project, and authorization code reports. These results can be automatically directed to accounting systems, spreadsheets, HTML, e-mail, and a variety of other formats.
Hotel Billing
In hospitality environments, SHADOW CMS interfaces directly with any IP or legacy PBX and retrieves data in real time. The information is processed, assigned a cost, and immediately delivered to property management room folios for true billing integration.
Planning and Marketing
Customer relationship management is fundamental to the success of many organizations. SHADOW CMS utilizes calling line information delivered by the telephone system for comprehensive inbound traffic analysis. These reports assist in designing regional campaigns, network planning, and call center staffing.
Flexible Call Costing
SHADOW CMS employs a robust rating engine to accommodate virtually any tariff plan or custom billing requirements. Call rating may also be configured to incorporate discounts, markups, and flat charges. SHADOW CMS accommodates hospitality environments with very complex rating plans that include maximum charges, minimum charges, and various taxation levels. Charges can be assigned to individuals, lines, dialing patterns, regions, or groups.
RSI gives you the advice, guidance, and expertise you need to protect your data, keep your applications running, and help ensure uninterrupted performance. The ever-changing nature of communications, tariffs, services, and applications makes it imperative that solutions are backed by a strong maintenance protection plan. We take pride in providing professional customer care that gives you worryfree assurance. RSI provides superior support services that help ensure your issues are resolved and your questions are answered in a timely fashion.
RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, NEC Univerge Partner and Alcatel Applications Partner.
For more information contact us at rsi@telecost.com or visit http://www.telecost.com/