Thursday, February 8, 2007

Use Call Accounting Software As A Punch Clock

Call accounting is a software solution traditionally used primarily for tracking and analyzing telephone activity for budgeting, cost comparisons, toll fraud and telephone expense management. There are many call accounting vendors that specialize in various vertical markets such as hospitality, retail or professional.

The instantaneous nature of telephone transactions has increasingly fostered clever new inventions from fixed or wireless devices. Hand held devices now allow real time communication via voice, email, SMS or internet for business and personal communication. It is natural that call accounting can be adopted for tracking of more than just long distance calling activity.

Nortel Business Communication Manager (BCM) or Norstar customer can now track employee attendance and punctuality using the latest RSI tools CTI Pack. This new function called "Punch Clock" can be activated from any telephone set by pressing a simple Feature code. The data is then recorded and processed using the RSI Shadow CMS or Revolution Web Call Accounting software. This enhancement allows small business owners the ability to monitor and control their staff resulting in less lost time, greater accountability and increased productivity.

tools CTI Pack is a comprehensive value added middleware telephony control and management solution for Nortel Networks Norstar and BCM. tools CTI Pack offers forced/verified account codes, toll restriction, 911 notification, CLID logging, SMDR, hospitality wake up calls, message notification and wake up calls.

RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Nortel Compatible Products.

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