Wednesday, April 18, 2007

RSI Enhances Call Center Control for Nortel Telephony Platforms

Visual Rapport, a comprehensive desktop productivity console, is a unique solution for unified communication including screen pop, call routing, employee status, instant messaging, email, file transfer and call accounting. The solution is deployable in standard TAPI environment and tailored for Nortel Norstar and BCM through LAN CTE.

Visual Rapport employes dynamic scripting to allow customers the flexibility of popping into web pages, database records or launch other applications. Scripting is now available for all telephony functions including on hold, off hold, call answer, ring, caller id, call transfer and call release. This powerful feature allows Visual Rapport to act manually or automatically on call status. Imagine a call from a specific supplier that is routed directly to purchasing? Perhaps, a call has been on hold too long and Visual Rapport can reroute it back to the attendant.

RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products.