Thursday, May 31, 2007

RSI Announces The Release of MerAssistant Switch Manager for Enterprise Nortel Telephony Platforms

OSHAWA, ONTARIO, CANADA – May 30, 2007 - Resource Software International Ltd. (RSI) announced today general availability of MerAssistant Switch Manager. RSI recently acquired the assets of and incorporated the new software into its extensive portfolio of products tailored for Nortel telephony platforms.

"The launch of MerAssistant Switch Manager is part of our commitment to offer the best compatible solutions for Nortel telephony platforms through internal development and strategic acquisitions.", said Rito Salomone, President of RSI. "We are delighted to offer Nortel enterprise customers a truly simplistic approach to switch programming. It has never been easier to perform adds, moves and changes (MACs)".

MerAssistant is a powerful GUI program that allows administrators to perform many of the daily tasks of programming with simple drop down menus and point and click access rather then a command line interface. MerAssistant empowers non-technical users to make safe system changes with ease.

MerAssistant is designed to turn a Maintenance Terminal into a Graphical User Interface (GUI) solution where change actions take place at the click of a button. It allows Nortel Meridian Pbx Managers, Pbx Supervisors, Pbx Administrators and Technicians to easily manage their switch. Enterprise customers with many locations can perform adds, moves and changes (MACs) from a centralized location.

“I've never even logged into a switch before - but with this program, I feel comfortable interacting with our switch. I use it on a daily basis and it works like a charm." - J. Jackson, Pbx Supervisor.

MerAssistant boasts task automation, over 100 pre-defined reports, over 50 pre-defined programming commands, global set changes, dial up capability and much more. MerAssistant was designed to save Nortel administrators time and frustration when performing many of the complex programming tasks needed to maintain a Pbx system.

Many Nortel administrators are finding MerAssistant an invaluable tool, "Straight forward and easy to use. I've changed names of directory numbers, class of service of telephone sets and enabled sets that were unplugged. All actions that I would normally have to wait for the technician to arrive to complete. MerAssistant is a nice program to have." - R. Kessell, Pbx Department Manager.

MerAssistant is perfect for onsite or traveling technicians as well because it allows global and on the fly changes. It also supports direct connect or dial up access to the Pbx. MerAssistant gives you the power to perform moves, adds or changes easily, effectively and efficiently.

RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI is a Nortel Developer Partner with recognition for its core portfolio as Compatible Products.

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at

Rana Banik, Director of Sales
Resource Software International Ltd. (RSI)
40 King Street West, Suite 300
Oshawa, Ontario. L1H 1A4
Phone: 905 576-4575
Fax: 905 576-8836