Tuesday, July 31, 2007

Total Communication Management Software (TCMS) - Call Accounting Is Still The Core

From the early evolution of man, communication has been the essential ingredient in human interaction. The invention of the telephone thrust our world closer together. This instantaneous method of communication transformed the way we collaborate, perform transactions and exchange information.

Communication facilities are rapidly evolving, changing and converging. There are many methods of communication including wireless, VoIP and traditional PSTN. Most companies have an array of communication devices including cell phones, hand held personal devices, instant messaging and the good old receiver.

Communication infrastructure is the mission critical foundation of most businesses. It is imperative that the communication network is running smoothely without obstruction.

The old adage rings true today “you cannot manage what you cannot measure”. Historically, call accounting software was used to monitor telephone activity. The evolution and increased integration of communication devices has increased the complexity and magnitude of communication networks.

Call accounting may no longer be the killer application of current times but it is certainly a necessary component. Modern communication management systems now collect system logs, Internet usage reports, router statistics, voice mail logs, CCR, hunt group information and various device-dependent logs as well as traditional call detail records (CDR).

Total Communication Management Software (TCMS) is now a multi-pronged approach that combines statistics from various facilities. These statistics allow enterprises to identify billing irregularities, misuse, bottlenecks, inactivity, productivity or workforce expense.

RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner