Many call detail logs from modern appliances and communication servers now include MAC Address and IP Address as source and/or destination details. This is a deviation from the extension and trunk line information that was generally provided by traditional digital telephone systems.
RSI offers Shadow CMS with sophisticated data parsing technology which allows the software to store and process new IPDR and IP-like call detail records. Reports can now be processed by Originating IP and/or MAC Address for true accountability. Results can even be rolled up by cost center, department or division.
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