Tuesday, January 15, 2008

RSI Call Accounting and Contact Center Solutions Rated “Avaya Compliant”

OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading developer of communication management solutions, today announced three of its applications for contact centers and systems administration are now compliant with Avaya IP Office solutions from Avaya, a leading global provider of business communications applications, systems and services.
Avaya IP Office is a flexible and easy-to-use converged voice and data system designed especially for small and medium businesses.

The three RSI solutions successfully compliance-tested by Avaya for interoperability with IP Office 4.0 include:
• Shadow CMS, which helps businesses track and analyze their communication networks by retrieving, processing, alerting and reporting call detail information.
• Visual Rapport, which promotes seamless integration of instant messaging, screen pops and other communication productivity features into contact center operations.
• Revolution Web Call Accounting, which helps businesses track, analyze and manage both analog and IP communications.

“Resource Software International Ltd. (RSI) is delighted to have once again successfully demonstrated interoperability of its core products with Avaya IP Office,” said Rito Salomone, president of RSI. “This achievement highlights our continued commitment to research and development of solutions for Avaya gear. Communication facilities are the lifeline of most successful businesses, and Avaya IP Office customers can rest assured that RSI offerings will keep pace with Avaya IP Office revisions and innovations. RSI solutions can maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses.”

RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, the Caribbean and Middle East. Information about their products and services can be found at www.telecost.com

For more information, visit our Avaya Compliant Products website.