Wednesday, April 15, 2009

RSI Shadow CMS Enterprise Call Accounting Now Compliant With Avaya Communication Manager

OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS enterprise call accounting is compliant with Avaya Communication Manager 5.1.2. Avaya is a leading global provider of business communications applications, systems and services.

Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-tested by Avaya for compatibility with: Avaya Communication Manager 5.1.2.

“RSI is delighted our flagship application, Shadow CMS, has demonstrated compliance with Avaya CM. Over the years, Shadow CMS has been continually developed to meet the high standards of interoperability of Avaya IP Office, and Avaya CM“, said Rito Salomone, President, RSI. “Combined with Avaya telephony platforms, Shadow CMS helps our mutual customers maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses. ”

RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit For more information on the Avaya DevConnect program, visit

About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total communication management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East. As a proud Avaya DeveloperConnection Gold Member, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication facilities. For more information, visit

Media Inquiries:

Rana Banik, RSI

Lynn Newman, Avaya