Tuesday, January 19, 2010

RSI Road Map Reaffirms Call Accounting Compatibility With Avaya/Nortel Gear

Resource Software International Ltd. (RSI) announced today that its core applications for call accounting and total unified communications management solutions are uniquely positioned and compatible with Avaya and Nortel enterprise communication gear. On the heels of the anticipated Avaya Roadmap announcement, RSI reaffirmed that its core solutions have already met the Avaya Compliant Solutions and Nortel Developer Partner standards.

"This is an exciting day for RSI”, said Rito Salomone, President, “Avaya has issued a strong commitment in working with its partners to offer unified communication solutions. The Avaya Roadmap provides a vision into the future convergence of Nortel and Avaya brands bringing forward the best technologies of both companies. During this transition, RSI has you covered with dynamic seasoned applications that leverage the best technologies of both portfolios. We will continue to work with Avaya in developing best-in-class call accounting and total unified communication management solutions for every enterprise. It is now more compelling than ever to look at RSI.”

SHADOW CMS Enterprise is a fully scalable enterprise grade communication management solution that can merge call detail records, voice mail, auto attendant and call center logs into a concise consolidated analysis. SHADOW CMS Enterprise provides the necessary tools to allow administrators to forecast, monitor and allocate communications management expenses. SHADOW spans a range of industry sectors including retail, government, education, tourism, health care, professional, hospitality and general business environments. RSI offers this application to all customers of all sizes with scalability in mind. SHADOW CMS Enterprise is truly unique with its compatibility with Avaya Aura Communication Manager, Avaya IP Office, Avaya (Nortel) BCM, Avaya CS1000, Avaya Meridian 1, Avaya (Nortel) Norstar and Avaya (Nortel) SCS 500.

Revolution Web Call Accounting is a popular completely browser based application with an embedded SQL database, built-in Web server and automated job scheduler. The product has received many industry accolades and is fully compatible with Avaya IP Office and the Avaya Business Communication Manager. Revolution Web Call Accounting is also compatible with Avaya Norstar and Avaya SCS 500. RSI is uniquely positioned to offer this powerful application to the combined SME market for the new Avaya portfolio. It is expected that over the course of the next two years Avaya will blend both IPOffice and BCM into a unified solution. RSI has you covered with compatibility on both platforms.

Additionally, RSI offers both products for various industry verticals for seamless integration to industry software such as hotel property management systems and professional accounting packages. Revolution Web Call Accounting and SHADOW CMS Enterprise offer full multi-vendor and multi-platform compatibility with popular systems from other vendors including Cisco, Siemens, ShoreTel, Mitel, Alcatel, Asterisk, Adtran and others.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of a broad range of total unified communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products,training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud Avaya DevConnect Partner, RSI is focused on providing Avaya (and former Nortel) customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East.

For more information, visit http://www.telecost.com/avaya