Thursday, August 26, 2010

RSI Shadow CMS Enterprise Call Accounting Rated Compliant With Avaya IP Office 6.0

Oshawa, Ontario - August 26, 2010 -- Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS enterprise call accounting is compliant with Avaya IP Office 6.0. Avaya is a global leader in enterprise communications systems, software and services. Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-tested by Avaya for compatibility with: Avaya IP Office 6.0.

“RSI is delighted our flagship application, Shadow CMS, has demonstrated compliance with Avaya IP Office 6.0. Over the years, Shadow CMS has been continually developed to meet the high standards of interoperability with Avaya. We offer the broadest range of compatible call accounting solutions for Avaya telephony platforms for various industry segments including hospitality, health care, education, government, retail and general business“, said Rito Salomone, President, RSI. “Shadow CMS helps our mutual customers maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses.”

Resource Software International Ltd. (RSI) is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

A“RSI is a long term gold partner of Avaya providing a broad range of multi-platform communication management solutions to our mutual customers. ”, said Eric Rossman, vice president, developer relations, Avaya. “Through systematic analysis, reporting and reconciliation, RSI Shadow CMS has helped customers cut costs, increase productivity and bolster the bottom line “

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit For more information on the Avaya DevConnect program, visit

About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total communication management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, real time dashboard, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East. As a proud Avaya DevConnect Gold Member, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication facilities.

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