Tuesday, September 28, 2010

RSI Introduces Shadow Real Time Dashboard (RTD) for instantaneous communication ecosystem management

The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner. A well oiled communication ecosystem and trained personnel are key ingredients in reduced operating costs and greater customer satisfaction. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster.

SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability.

Compatible with many platforms including Avaya IP Office/BCM, ShoreTel, Epygi, Mitel and many other manufacturers. Contact us for availability for your system.

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