Thursday, December 22, 2011

Communication Management Solutions for Avaya Customers Webinar Invitation

This presentation highlights our exclusive total unified communication management portfolio for all major platforms. RSI offers a broad spectrum of solutions that include cloud call accounting, real time hotel/healthcare billing, CRM integration, switch administration, emergency notification, contact center dashboard and enterprise reporting. Special focus will be placed on a our exclusive Avaya SME Premier Partner Solutions. The session will run for approximately 50-55 minutes with additional time for Q&A

Register now as space is limited!

Select one of two sessions at your convenience:

Monday, January 9 at 10:30 AM (EST New York GMT -5:00)
Link to registration area for Session 1--


Monday, January 9 at 3:30 PM (EST New York GMT -5:00)
Link to registration area for Session 2--

Wednesday, December 14, 2011

RSI announces Call Accounting Pin Code Manager Module for Digium Switchvox

Resource Software International Ltd. (RSI), a global leader in unified communication management solutions,  is proud to unveil Shadow CMS Switchvox Pin Code Manager.   This new module is an extension to the popular RSI Shadow CMS Enterprise call accounting and telecom expense management software.   The new Shadow CMS Switchvox Pin Code Manager is a unique integration module that provides outbound real time pin code validation and authorization for Digium Switchvox SMB 65, 305 and 355 v4.5 or later. 

The RSI Shadow CMS Switchvox Pin Code Manager, a tailored solution offered exclusively by RSI,  bridges Switchvox and  the Shadow CMS Enterpise personnel directory.   Callers can now be assigned a special pin code, authorization code, password or account number and authenticated with the personnel directory within Shadow CMS Enterprise.   This allows every call to be verified for greater accountability, control and accurate billing. 

Educational institutions, professional services firms, government services and other organizations often face the tedious task of allocating communications expenses to students, personnel or clients.   The RSI Shadow CMS Switchvox Pin Code Manager ensures proper verification and authorization before a call is placed.    The call detail information can be used to accurately generate detailed reconciliation reports and cost recovery invoices.  These results can be automatically directed to accounting systems, spreadsheets, HTML, email and a variety of other formats.

In many cases, Shadow CMS Enterprise can act as a watchdog and reduces personal activity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in lost collectible telecom expenses.

The RSI call management portfolio spans a broad range of industry sectors including education, government, healthcare, retail, tourism, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.

Resource Software International Ltd. (RSI) is internationally recognized as a leading provider of a complete line of total unified communications management solutions for every enterprise. Founded in 1990, RSI believes in leveraging leading edge technologies to provide concrete tools for information managers. We believe communication is the key to a world that demands instantaneous results. We develop, manufacture and distribute communication management applications for: call accounting, real time dashboard, computer telephony integration, screen pops, desktop productivity, toll fraud, alert notification, wake up calls, hotel and motel billing, instant messaging, carrier comparisons, rebilling, facilities management, equipment billing. We also provide a number of outsourcing  and managed services including invoice analysis, rebilling and call accounting. We pride ourselves in providing the very best dynamic cost-effective, user-friendly solutions that can be offered to all businesses. We provide robust interoperable solutions for Digium.

Find out how you can integrate your Digium Switchvox with RSI Shadow CMS Enterprise call accounting software to ensure validated telephony transactions. Visit

Friday, December 9, 2011

Resource Software
International Limited (RSI)

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Invitation to A Free Webinar
Exclusively for Avaya and partners
Management Solutions
for Every Enterprise

December 13. 2011
11:00 AM EST (New York, GMT -5)

Discover how your customers can
derive huge savings, increase productivity
and enhance their bottom line with communication management solutions from RSI coupled with Avaya gear! 

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Webinar Logistics
Webinar Access
Click here to join the webinar.

Alternatively you may copy and paste the following link to a browser:

Audio Conference Access
Call-in toll number (US/Canada): 1-650-479-3208
Access code: 665 274 554

To view in other time zones or languages, please Click here.

To join the event more quickly, you can set up Event Manager before the event starts. Go to:

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Webinar Questions
If you have any questions about this webinar please contact:

Resource Software International Ltd.
Phone: (718) 701-0945 x 228
Intl: +1 (905) 576-4575 x 228

We look forward to your participation!

The RSI Sales Team

IMPORTANT NOTICE: This WebEx service includes a feature that allows audio and any documents and other materials exchanged or viewed during the session to be recorded. By joining this session, you automatically consent to such recordings. If you do not consent to the recording, discuss your concerns with the meeting host prior to the start of the recording or do not join the session. Please note that any such recordings may be subject to discovery in the event of litigation.

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