for Avaya Aura Communication Manager, Avaya Aura AES, Avaya IP Office, Avaya BCM
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The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner. A well oiled communication ecosystem and trained personnel are key ingredients in reduced operating costs and greater customer satisfaction. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster.
Shadow RTD Real Time Dashboard is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uninterrupted performance and availability.
Shadow RTD can be coupled with Shadow CMS Enterprise Call Accounting to offer a truly unified communication management solution for every enterprise including call detail, real time and historical call center statistics and where applicable cradle-to-grave and call recording playback.
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