Monday, February 2, 2015

Voice Mail Playback and Call Recording Playback for IP Office using RSI Call Accounting Software

In our quest to bring Avaya customers the very best in total unified communication management solutions, RSI is adding voice mail playback to its flagship call accounting offering! 

Resource Software International Ltd. (RSI) is now offering its flagship Shadow CMS Call Accounting software which includes single / multi-site call detail, real time call pricing, historical call center reporting,  cradle-to-grave detail/summaries, corporate cost allocation, ad-hoc queries, call recording playback and now voice mail playback.

Listen to your Avaya IP Office voice mails and call recordings using your RSI Shadow CMS Call Accounting software.  Using our intuitive online communication quick view hub customers can quickly review from cradle-to-grave communication activity including transfers, conference attendees, call recordings and now voice mails. For a more detailed analysis, historical reports can be produced to better understand network performance, call handling patterns and workforce requirements.