Saturday, October 1, 2016

Zang Analytics Now Supported on RSI Shadow CMS Enterprise Communication Management

OSHAWA, ONTARIO-(May 26, 2016) – Resource Software International Ltd. (RSI), a leading provider of business communication analytics and contact center solutions,  has announced integration of their Shadow CMS Enterprise desktop and cloud management solutions with Avaya's new Zang platform. Zang delivers the first all-in-one cloud communication and applications-as-a-service platform (cPaaS) for building custom apps.

Building apps for customers, partners, and employees is essential in completing tasks in corporate IT departments.  Zang is completely cloud-based offering rapid development and support with easy-to-use drag and drop tools, pre-built applications and robust APIs.

RSI is the first vendor to offer comprehensive communication management for the Zang platform.  Shadow CMS Enterprise is deployable on the desktop and or in the cloud.  The software is all encompassing allowing administrators to monitor, measure and manage their entire communication ecosystem (including Aura, IP Office, CS 1K, Zang and any cross section of other communication servers).  

 “Zang simplifies innovation.  The application framework has quickly allowed us to integrate Zang into our core portfolio of communication management and notification systems,” says Rito Salomone, President at RSI. “From the initial Zang announcement, RSI has been actively working to leverage the technology to offer Avaya customers an all-encompassing analytics solution.  We will proudly be unveiling Shadow CMS Enterprise with Zang integration at the Avaya Engage conference in early June.”

“We are delighted to work with RSI to offer communication metrics for the Zang platform and showcase the solution at The IAUG Summit, Avava ENGAGE,” said Mo Nezarati, GM of Zang. “With Zang and Avaya, RSI customers can consolidate and measure their entire communication ecosystem.”

Resource Software International Ltd.(RSI) is a world leader in harnessing collaboration metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a total unified communication management solution with modules for call center activity, IM compliance, emergency notification, quality of service, traffic metrics, CRM integration, billing and call detail reporting.

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