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Resource Software International Ltd. (RSI) Shadow
CMS Enterprise Call Accounting Release 5.2 Now Rated “Avaya Compliant”
OSHAWA, Ontario — December 21,
2018 — Resource Software International Ltd. (RSI), a leading provider of total
communication management solutions (TCMS) for every enterprise, today announced
that its Shadow CMS Enterprise Release 5.2 call accounting is compliant with key
unified communications solutions from Avaya, a global leader in solutions to
enhance and simplify communications and collaboration.
Shadow CMS Enterprise helps
businesses curb misuse, reconcile telecom
expenses, highlight detrimental quality of service, discover system hacks and
manage the health of their communication networks. The application is
now compliance-tested by Avaya for compatibility with the Avaya Aura® 8.0 and
IP Office™ 11.0 platforms.
- Shadow CMS Enterprise application is compatible
with Avaya Aura® 8.0 and Avaya IP Office™ 11.0 platforms
- Shadow CMS Enterprise helps businesses
track, monitor and manage their communication network facilities.
RSI is a Technology Partner in
the Avaya DevConnect program—an initiative to develop, market and sell
innovative third-party products that interoperate with Avaya technology and
extend the value of a company’s investment in its network.
As a Technology Partner, RSI
is eligible to submit products for compliance testing by the Avaya Solution
Interoperability and Test Lab. There, a team of Avaya engineers develops a
comprehensive test plan for each application to verify whether it is Avaya
compatible. Doing so enables businesses to confidently add best-in-class
capabilities to their network without having to replace their existing
infrastructure—speeding deployment of new applications and reducing both
network complexity and implementation costs.
“RSI is delighted our flagship
application, Shadow CMS, has once again demonstrated compliance with the Avaya
Aura and IP Office platforms. Over the years, we have continually developed Shadow
CMS to meet the high standards of interoperability with Avaya. Shadow CMS helps
our mutual customers maximize efficiency and productivity, track and analyze
networks, and forecast, monitor and allocate communications management
-- Rito Salomone, president,
“RSI is an Avaya DevConnect Technology
Partner providing a broad range of multi-platform communication management
solutions to our mutual customers. Through systematic analysis, reporting and
reconciliation, RSI Shadow CMS has helped customers cut costs, increase
productivity and bolster the bottom line.“
-- Eric Rossman, vice
president, Partnerships and Alliances, Avaya
Businesses are built on the
experiences they provide, and every day millions of those experiences are built
by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations
around the globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and innovative
solutions to enhance and simplify communications and collaboration – in the
cloud, on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re the
technology company you trust to help you deliver Experiences that Matter. Visit
us at www.avaya.com.
Resource Software International Ltd. (RSI)
Founded in 1990, Resource
Software International Ltd. is a developer, manufacturer and distributor of collaboration
analytics solutions. The company offers a wide range of products including:
call accounting, contact center dashboards, cradle-to-grave analysis, adoption
analytics and emergency notification. RSI has distributors in North America,
Europe, Caribbean, Asia/Pacific and Middle East. As a proud Avaya DevConnect Technology Partner,
RSI is focused on providing Avaya customers training and resources that offer
insight about the health of their communication ecosystem.
For more information, visit www.telecost.com.
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