RSI is a Microsoft technology partner offering third-party solutions that interoperate with Microsoft UC technology and extend the value of a company’s investment in its collaboration ecosystem. Shadow UC Analytics helps improve customer interaction, prevent system hacks, eliminate bottlenecks, reconcile expenses, increase adoption of new systems, drive digitization and empower productivity.
“RSI is delighted our flagship solution Shadow UC Analytics has been published in the Microsoft AppSource and Azure Marketplace. Over the years, Shadow has been continually developed to meet the high standards of interoperability with Microsoft Lync, Skype for Business and soon Teams.” said Rito Salomone, President, RSI. “Shadow offers a 360-degree view of Unified Communications usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be studied to highlight user adoption, performance metrics and cost savings.”
About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of communication management solutions. The company offers a wide range of products including: call accounting, team collaboration metrics, response groups dashboards, historical reporting, emergency notification and custom AI/Bot/CRM integrations in over 80 countries around the world. RSI is focused on providing Microsoft customers training and resources that offer insight about the health of their communication ecosystem.
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