With a collaboration analytics tool, companies can analyze calling patterns, identify misuse/abuse, ensure inbound call handling performance, and optimize resources.
It is imperative for companies to ensure the safety of their organization by triggering emergency or critical alerts to authorized personnel, desktops, mobile/IoT devices, lamp lights and email.
To ensure excellence, companies can monitor the health of their communication ecosystem through ongoing analysis of call quality, network reliability and device usage.
In today’s world, you can get anything we need at the touch of a button. You can order virtually anything online. You can have a car come to pick you up at your door in under 30 seconds. You can find any information you need to settle an argument, etc. Why should managing your internal organization be any different?
Having a collaboration management sy
A collaboration management system enables managers to drive digital
transformation by ensuring the best available and corporate-approved modes of
communication are successfully deployed and utilized.
It is always easier, and requires less resources, to service existing customers than to expend capital and resources to attract new business. In fact, 65% of a company’s business comes from previous customers.
Additionally, 86% of the customers with great purchase experiences will likely buy from the same company again. Thus, companies need to focus on optimizing customer experience.
How RSI can help!
Resource Software International Ltd. (RSI) provides products, training and resources that manage, control, and reduce the expense of a communication ecosystem. Their solutions have broad appeal for customers with collaboration ecosystems that include Avaya, Cisco, Microsoft, RingCentral, Mitel, and many others.
Shadow All In One Analytics by RSI is a
cloud-based collaboration management system. Organizations
now have complete visibility across the entire spectrum of a corporate
collaboration ecosystem for any length of time.
The product offers historical call accounting, call center reporting,
call recording playback, real time agent/queue dashboards, team collaboration
adoption metrics, custom integrations, and emergency notification. By leveraging the latest technologies, Shadow
All-in-One Analytics empowers enterprises to increase adoption of new technologies,
remove bottlenecks, reconcile expenses, facilitate team collaboration, improve
customer experience, and empower productivity.
For more information, visit our website at www.telecost.com
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