Friday, January 22, 2021

Data Privacy is Paramount in the World of Collaboration Management


With the influx of people working from home, many companies that have not considered data privacy have suffered the consequences. Remote work creates soft targets for cyber criminals. Home workers can fall prey to hackers due to less secure home networks, mobile devices, lax authentication protocols and poorly configured virtual private networks.

According to Steve Grobman, McAfee Senior VP & CTO, the cost of cybercrime to the global economy is approximately one trillion dollars. This cost incorporates direct costs but also indirect costs such as opportunity costs, brand reputation and employee morale. The likelihood that your business has and/or will fall victim to an attack is extremely high. John Chambers, former CEO of Cisco, once said “There are two types of companies: those that have been hacked, and those who don’t yet know they have been hacked.” That is why it is vastly important for businesses to take the appropriate safeguards necessary to limit the severity of these attacks. For example, one common tip is to have different passwords for different applications. That way if hackers figure out one password, they will not have access to your entire company’s network, reducing the severity of the attack.

A cyberattack can cause system downtime for, not only your company, but more importantly your customers as well. When sensitive data is stolen the company can lose revenue, damage its credibility, and face legal action. Therefore, even if the cyberattack is quickly resolved, the cost to the business may be substantial.

RSI handles millions of transactions on a daily basis in data centers geo-located in various regions around the world. These transactions generally include call logs, call recordings or files that may be sensitive information.  Through strict enforcement of data policy agreements, latest encryption technologies and multi-factor access controls many of our cloud partners take security and compliance very seriously. 

RSI partners with industry leaders in the communication sector including Cisco, RingCentral, Microsoft and Zoom. These companies have gold standard security policies to ensure that they protect customer data. Here is what our partners had to say:


“Cisco solutions provide strong encryption, compliance visibility and control. Inside your own organization, or even when collaborating across company lines, you get a hardened collaboration platform that helps keep your data secure.”


Microsoft is in a unique position as a cloud provider and security vendor. We leverage global cloud-scale, trillions of signals and deep expertise to build industry-leading security solutions to protect cloud resources.”


We employ a layered defense throughout our service cloud consisting of border defenses, multi-factor access controls, cloud security infrastructure, host-level defenses, security telemetry and monitoring. Our operational security practices include more than 300 controls that we audit annually."


“Zoom places security as the highest priority in the operations of its suite of products and services. Zoom strives to continually provide a robust set of security features and practices to meet the requirements of businesses for safe and secure collaboration.”

As part of our ongoing commitment to meeting compliance standards and data privacy agreements, RSI ensures that all employees are regularly trained to keep customer data secure from unlawful access by using appropriate safeguards. This includes, but is not limited to, preventing phishing, social engineering, compromised passwords, limiting access to sensitive data and ensuring network security.  

Find out more about our flagship application, Shadow All In One Analytics…

Shadow All-In-One Analytics offers a cloud-based solution for capturing, processing, reporting, and archiving transactions across all configurations including single and federated deployments. Organizations now have complete visibility across the entire spectrum of a corporate collaboration ecosystem for any length of time.  The product offers historical call accounting, call center reporting, call recording playback, real-time agent/queue dashboards, team collaboration adoption metrics, custom integrations, and emergency notification.  By leveraging the latest technologies, Shadow All-in-One Analytics empowers enterprises to increase adoption of new technologies.

For more information, visit our website at

Or contact me directly:
Nicholas Salomone
Partnerships Manager
I am responsible for managing & discovering business relationships with resellers across the globe.”

Direct Line: (289) 275-2453