With the influx of people working from home, many companies that
have not considered data privacy have suffered the consequences. Remote work
creates soft targets for cyber criminals. Home workers can fall prey to hackers
due to less secure home networks, mobile devices, lax authentication protocols
and poorly configured virtual private networks.
According to Steve Grobman, McAfee Senior VP & CTO, the cost
of cybercrime to the global economy is approximately one trillion dollars. This
cost incorporates direct costs but also indirect costs such as opportunity
costs, brand reputation and employee morale. The likelihood that your business
has and/or will fall victim to an attack is extremely high. John Chambers, former
CEO of Cisco, once said “There are two types of companies: those that have been
hacked, and those who don’t yet know they have been hacked.” That is why it is
vastly important for businesses to take the appropriate safeguards necessary to
limit the severity of these attacks. For example, one common tip is to have
different passwords for different applications. That way if hackers figure out
one password, they will not have access to your entire company’s network,
reducing the severity of the attack.
A cyberattack can cause system downtime for, not only your
company, but more importantly your customers as well. When sensitive data is
stolen the company can lose revenue, damage its credibility, and face legal
action. Therefore, even if the cyberattack is quickly resolved, the cost to the
business may be substantial.
RSI handles millions of transactions on a daily basis in data
centers geo-located in various regions around the world. These transactions
generally include call logs, call recordings or files that may be sensitive
information. Through strict enforcement of
data policy agreements, latest encryption technologies and multi-factor access
controls many of our cloud partners take security and compliance very
seriously.
RSI partners with industry leaders in the communication sector including Cisco,
RingCentral, Microsoft and Zoom. These companies have gold standard security
policies to ensure that they protect customer data. Here is what our partners
had to say:
Cisco
“Cisco solutions provide strong encryption, compliance
visibility and control. Inside your own organization, or even when
collaborating across company lines, you get a hardened collaboration platform
that helps keep your data secure.”
Microsoft
“Microsoft is in a unique position as a cloud provider and
security vendor. We leverage global cloud-scale, trillions of signals and deep
expertise to build industry-leading security solutions to protect cloud
resources.”
RingCentral
“We employ a layered defense throughout our service cloud consisting of border defenses, multi-factor access controls, cloud security infrastructure, host-level defenses, security telemetry and monitoring. Our operational security practices include more than 300 controls that we audit annually."
Zoom
“Zoom
places security as the highest priority in the operations of its suite of
products and services. Zoom strives to continually provide a robust set of
security features and practices to meet the requirements of businesses for safe
and secure collaboration.”
As part of our ongoing commitment to meeting compliance
standards and data privacy agreements, RSI ensures that all employees are
regularly trained
to keep customer data secure from unlawful access by using appropriate safeguards.
This includes, but is not limited to, preventing phishing, social engineering,
compromised passwords, limiting access to sensitive data and ensuring network
security.
Find out more about our flagship application, Shadow All In One Analytics…
Shadow All-In-One Analytics offers a cloud-based solution for capturing, processing, reporting, and archiving transactions across all configurations including single and federated deployments. Organizations now have complete visibility across the entire spectrum of a corporate collaboration ecosystem for any length of time. The product offers historical call accounting, call center reporting, call recording playback, real-time agent/queue dashboards, team collaboration adoption metrics, custom integrations, and emergency notification. By leveraging the latest technologies, Shadow All-in-One Analytics empowers enterprises to increase adoption of new technologies.
For more information, visit our website at www.telecost.com
Or contact me directly:
Nicholas Salomone
Partnerships Manager
“I am responsible for managing & discovering business relationships with resellers across the globe.”
Email: nsalomone@telecost.com
Direct Line: (289) 275-2453
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