POTENTIAL SERVICE DISRUPTION RESOLUTION
Idle dashboards and possible data loss
Starting October 28, 2021, at approximately 7:00 am EST, several customers across North America were experiencing intermittent data loss due to a RingCentral Webhooks issue.
This is due to some upstream communication between RingCentral and PubNub (our live data webhooks provider). Not all customers we affected. We immediately escalated the issue with RingCentral and PubNub. Their teams investigated and isolated the issue and promised a resolution. International customers were not impacted.
As of Nov. 1, 2021 5:00 pm EST, RingCentral reported to RSI that all services had been restored. RSI has confirmed our customers are operational again.
RSI Support Services.