Monday, December 19, 2022
Sunday, December 18, 2022
Saturday, December 17, 2022
RSI is delighted to attend the RingCentral Sales Kick Off 2023 as a sponsor.
This meeting is designed to bring together more than 1000 of the RingCentral global field sales organization in an atmosphere of learning, collaboration, and fun.
The event is scheduled for January 24-26,2023 at the new Resorts World Las Vegas hotel.
RSI will be demonstrating our latest enhancements and additions to our popular Shadow product family integrations with RingCentral MVP.
If you are a RingCentral colleague attending the event, drop by to say hello!
Check us out on the RingCentral App Gallry
Thursday, October 27, 2022
October 30, 2022, 2:00 PM ET
Unable to access your Shadow All In One Analytics portal.
Starting October 27, 2022, at approximately 9:00 am EST, several customers of Shadow All In One Analytics report being unable to log in.
OCTOBER 30, 2022 - 2:00 PM ET - SERVICE INTERRUPTION RESOLUTION
A handful of customers may not see some recent recordings or data which can generally be retrieved from our archives and backups.
Contact our support services to fine tune your system if you notice discrepencies or login issues.
OCTOBER 28, 2022 - 2:00 AM ET - SERVICE INTERRUPTION UPDATE
Some customers are experiencing intermittent outages to their portal access. Our engineers and service provider engineers have identified the problem and taking corrective action. Several customers were impacted and are being migrated to different AWS servers. There are still a few dozen expected to have issues for the next 48 to 72 hours. We are working hard to resolve this issue (related to both hardware and software network services). In many cases, this has required a tear down and rebuild of some images. We continue to work diligently and will update regularly on progress.
OCTOBER 27, 2022 - 9:00 AM ET - INITIAL REPORT
Some customers may be experiencing intermittent outages to their portal access. Our engineers are working to identify the source of the incidents with our providers.
12:00 PM ET - Some customers may be experiencing intermittent outages to their portal access. Our engineers have discovered the source of the cause. Action is being taken to rectify the problem.
2:00 PM ET - Some customers may be experiencing intermittent outages to their portal access. Our engineers are reactivating network services, reconfiguring systems and restoring backups. Affected customers may will be activated in sequence.
RSI Support Services.
Wednesday, October 12, 2022
With a collaboration analytics tool, companies can analyze calling patterns, identify misuse/abuse, ensure inbound call handling performance, and optimize resources.
It is imperative for companies to ensure the safety of their organization by triggering emergency or critical alerts to authorized personnel, desktops, mobile/IoT devices, lamp lights and email.
To ensure excellence, companies can monitor the health of their communication ecosystem through ongoing analysis of call quality, network reliability and device usage.
Having a collaboration management sy
A collaboration management system enables managers to drive digital transformation by ensuring the best available and corporate-approved modes of communication are successfully deployed and utilized.
Additionally, 86% of the customers with great purchase experiences will likely buy from the same company again. Thus, companies need to focus on optimizing customer experience.
For more information, visit our website at www.telecost.com
Or contact me directly:
“I am responsible for managing & discovering business relationships with resellers across the globe.”
Direct Line: (289) 275-2453