Friday, September 9, 2022

 POTENTIAL SERVICE DISRUPTION

September 9, 2022, 9:00 am   

Symptoms:  

Shadow Agent for RingCentral freezes after RingCentral login credentials are entered. The logo may be displayed over the dial pad or a blank screen.

Problem:
Starting September 9, 2022, at approximately 9:00 am EST, several customers Shadow Agent report being unable to log in.

This problem is due to an Amazon Web Services outage reported here:

Increased API Error Rates and Latency
https://health.aws.amazon.com/health/status

Resolution: 

[RESOLVED] Increased API Error Rates and Latency
11:21 AM PDT Starting at 7:34 AM PDT, we experienced increased error rates and latencies for the Systems Manager Parameter Store in the US-EAST-1 Region. Customers using the Parameter Store for the storage of configuration were affected by the event as they were unable to retrieve the data. Customers using Parameter Store from Lambda functions also experienced increased failure rates. The issue was resolved at 10:45 AM PDT, when error rates and latencies returned to normal levels. The issue has been resolved and the service is operating normally.
11:02 AM PDT We are seeing recovery for the issue causing increased API error rates and latencies for the Systems Manager Parameter Store in the US-EAST-1 Region. Customers using the Parameter Store for the storage of configuration should be seeing recovery at this stage. We continue to monitor the subsystem that was experiencing resource contention, but expect error rates and latencies to remain at normal levels.
AWS Engineers are working on the issue.  No timeline for resolution yet.

RSI Support Services.

support@telecost.com