Shadow All-In-One Analytics for Avaya Cloud Office offers a cloud-based solution for capturing, processing, reporting, and archiving transactions across all configurations including single and multi-site deployments. Organizations using the application have complete visibility across the entire spectrum of a corporate collaboration ecosystem for any specified length of time. The product provides historical call accounting, call center reporting, call recording playback, real-time agent/queue dashboards, team collaboration adoption metrics, custom integrations, and emergency notification. By leveraging the latest technologies, Shadow All-in-One Analytics empowers enterprises to increase adoption of new technologies, remove bottlenecks, reconcile expenses, facilitate team collaboration, improve customer experience, and..More
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