Thursday, August 10, 2023

RSI unveils Shadow All-In-One Analytics for Bell Total Connect

Fast-paced modern business requires more than just a strategic mindset; it demands accurate and actionable insights from their communication ecosystem. Recognizing this need, RSI is introducing Shadow All-In-One Analytics for Bell Total Connect. This powerful comnunication analytics solution offers a comprehensive data analysis that empowers businesses to make informed decisions, optimize operations, and improve customer experience.

Unlocking the Power of Communication Data

Historical data can be a goldmine of information for businesses, providing a rich context to understand trends, patterns, and performance over time. The Shadow All-In-One Analytics platform takes full advantage of this by offering deep insights into historical data related to Bell Total Connect services. While real-time data is invaluable, historical data adds a layer of strategic understanding that allows businesses to identify long-term trends and make predictive decisions.

Features and Functionality

The Shadow All-In-One Analytics platform comes equipped with a range of features designed to cater to the analytical needs of businesses using Bell Total Connect services. Some of the standout features include:

Call Journey Analysis

Shadow All-in-One Analytics provides cradle to grave management reports which highlight long duration, wait times, hold and missed calls. All activity may be pinpointed to a particular agent, extension, voice mailbox, hunt group, endpoint, or corporate level.

Historical Reporting

Hundreds of pre-canned report templates can be generated to meet regulatory compliance standards, perform long term trend analysis, and accelerate adoption. A powerful report builder can be utilized for unlimited other templates.

Shadow All-In-One Analytics can utilize historical metrics for any time period to create trend line analysis of customer experience accounting for seasonal change, workforce levels, and business growth.

Scheduled Reportings

Schedule any set of reports for periodic delivery to any email, SFTP or public folder for consumption by different users, managers or groups. Reports can be produced and consumed in different formats for import into business intelligence tools.

Quality of Service

Monitor traffic quality allowing for proactive network and resource adjustments that can result in more efficient communications and lower costs.

The RSI Advantage

RSI has a proven track record of delivering cutting-edge solutions to empower businesses. With expertise in data analytics, telecom services, and business intelligence, RSI is uniquely positioned to provide an analytics platform tailored to the needs of Bell Total Connect users.

Getting Started

Businesses eager to leverage the insights offered by the Shadow All-In-One Analytics platform can visit our website at to learn more about the features, benefits, and pricing options. Whether it's identifying trends, optimizing costs, or refining strategies, Shadow is poised to become an indispensable tool for businesses using Bell Total Connect services.

By providing businesses with the tools to understand their communication ecosystem, businesses can rely on better insights to make better decisions and ensure better outcomes.