Friday, December 1, 2023

RingCentral MVP coupled with Shadow Agent. CX Features without CX!


Affordable, innovative solutions to enhance efficiency and elevate the overall customer experience.

RingCentral MVP Call Queues coupled with Shadow Agent by RSI is a powerful scalable alternative to upgrading to more complex and expensive call center solutions.

The integration brings together various communication channels into a unified platform, simplifying the agent's workflow and ensuring a consistent and seamless experience for customers. The valuable live and historical data analytics and reporting features empower businesses to gain deep insights into customer interactions, agent performance, and overall support metrics, enabling strategic decision-making for continuous improvement.
Shadow Agent builds upon the existing integrations and core functionality of an established RingCentral MVP platform.  Many features such as disposition codes,  leaderboards, enhanced heads up display,  real time agent performance, service levels,  AI transcription, call queue call back,  VIP call priority answer are all packed into the RingCentral MVP + Shadow Agent combination.


Most importantly, the combined features of Shadow Agent and RingCentral MVP enable businesses to deliver personalized, efficient, and responsive support, leading to increased customer satisfaction and loyalty. Furthermore, with the embedded remote work capabilities, businesses can offer uninterrupted service from anywhere in the world. For more information, visit our website #BLOG #RSI #POPULAR