Wednesday, March 20, 2024

Shadow Agent - Intermittent Lagging [Resolved]

 









March 20, 2024, 1:48 PM ET  

Symptoms:  

Unable to access your Shadow Agent portal, delayed status responses, leaderboard updates or disposition code entry.

Problem:
Starting March 20, 2024, at approximately 12:30 pm EST, customers of RSI Shadow Agent have been reporting of intermittent timeouts or delayed responses.

RSI engineers are working to mitigate the problem that may be delaying our provider (RingCentral) data in our global cloud provider (AWS).  

We are working with our partners to provide a resolution as soon as possible.


RESOLUTION:

UPDATE 1:  March 20, 2024 - 1:48 pm - We are working to isolate the issue and restart systems.

UPDATE 2:  March 20, 2024 - 4:18 pm - Normal Operation reestablished.


FINAL RESOULTION:   

Operational

RSI Support Services.

support@telecost.com




#NOTICE #EXPIRY:05 #RSI #ALERT

#BLOG #RSI
#POPULAR

#SERVICES
#SHADOWAGENT  #SHADOWAGENT-BLACK
#WEBEX
#ZOOM
#AMAZON
#WEBEX
#RINGCENTRAL #RINGCENTRAL-GREEN
#END