RSI Video Collection: Meet Ryan - AI-driven Communication Intelligence Analytics - Shadow Analytics

 

Shadow Analytics unifies every call, message, recording, customer journey and AI-driven interaction into one platform — turning fragmented communication data into clear insights, confident decisions and measurable business outcomes.

Connect Shadow Analytics directly into your AI tools and agentic workflows with our new MCP integration layer. AI agents and assistants — including Claude, ChatGPT, Microsoft Copilot, and custom in-house agent frameworks — can query call volumes, agent performance and customer journey data on demand, without a custom integration project.

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