Free Information Sessions
Replacing the Discontinued Avaya Telephony Manager with Shadow CMS Enterprise and MerAssistant
Register
January 5, 2011 - 10 AM - 11 AM EST
January 26, 2011 - 12 PM - 1 PM EST
This presentation spotlights the popular RSI bundle of Shadow CMS Enterprise call accounting and MerAssistant Switch Administration software. These solutions offer a clear alternative to the discontinued Avaya Telephony Manager. RSI offers scalable enterprise call accounting that is compliant with all major Avaya telephony platforms and MerAssistant for Avaya CS 1000. Find out how you can protect your investment with up-to-date software. The session will run for approximately 55 minutes.
Monday, December 20, 2010
Monday, December 13, 2010
RSI Presenting Latest Real Time Dashboard at Enterprise Connect 2011
Instantaneous monitoring and analysis of the health of your communication ecosystem
RSI is now offering SHADOW Real Time Dashboard (RTD) -a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the
health of their communication facilities. See it live at Enterprise Connect at our booth 1301!
RSI will also be demonstrating our complete line of total unified communication management solutions for every enterprise including call accounting, hotel billing, CRM integration, mobile tracking and switch administration.
Visit our website for more details at http://www.telecost.com/.
About Enterprise Connect (formerly VoiceCon)
Enterprise Connect is the new name of the event that you've known for a decade as VoiceCon. Earlier this year, we decided that time had come for our brand to reflect the multi-faceted, multi-media communications world in which we all live. Enterprise communications includes voice, video and data media, and none of these is more important than any of the others--each has its different role to play in a future where communications will increasingly be integrated into all facets and systems of business.
And so the name of the leading event in enterprise communications must reflect the equal importance of all communications media, and the fact that enterprise communications takes place on a real-time, near-real-time, and non-real-time basis, according to the needs of the business and the individual user in the given situation.
Visit Enterprise Connect for registration information, event dates/times and travel details.
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RSI is now offering SHADOW Real Time Dashboard (RTD) -a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the
health of their communication facilities. See it live at Enterprise Connect at our booth 1301!RSI will also be demonstrating our complete line of total unified communication management solutions for every enterprise including call accounting, hotel billing, CRM integration, mobile tracking and switch administration.
Visit our website for more details at http://www.telecost.com/.
About Enterprise Connect (formerly VoiceCon)
Enterprise Connect is the new name of the event that you've known for a decade as VoiceCon. Earlier this year, we decided that time had come for our brand to reflect the multi-faceted, multi-media communications world in which we all live. Enterprise communications includes voice, video and data media, and none of these is more important than any of the others--each has its different role to play in a future where communications will increasingly be integrated into all facets and systems of business.
And so the name of the leading event in enterprise communications must reflect the equal importance of all communications media, and the fact that enterprise communications takes place on a real-time, near-real-time, and non-real-time basis, according to the needs of the business and the individual user in the given situation.
Visit Enterprise Connect for registration information, event dates/times and travel details.
###
Thursday, December 2, 2010
RSI Granted Mitel Certification for its Flagship Call Accounting
OSHAWA, ONTARIO - January 20, 2010: Resource Software International Ltd. (RSI), a leading developer of total unified communication management solutions including call accounting, unified presence console, hotel billing and ACD reporting announced today that its flagship application, Shadow CMS Enterprise, achieved Mitel®-Compatible Test (MCT) Certification for Mitel Communications Director (MCD).
SHADOW CMS Enterprise is a scalable robust call accounting software package that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks, migrate legacy equipment and manage the health of their communication networks.
“RSI has worked very hard in tandem with Mitel to ensure and verify compliance of our enterprise grade call accounting with the latest Mitel MCD,” said Rito Salomone, President of RSI. “Shadow CMS Enterprise is a unique solution that can be deployed in any environment including small office, hospitality and large enterprise. We are excited to offer our mutual customers a solution that will watchdog their communication ecosystem.”
"Building and maintaining the right technology relationships to deliver customers high value integrated solutions is a critical component of success in the current business communications marketplace," said David Lowenstein, Director of Business Development for MSA. "Mitel continues to work with best-of-breed companies to deliver complete solutions that address the specific business challenges of our customers."
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud Mitel Solutions Alliance (MSA) Member, RSI is focused on providing Mitel customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East.
SHADOW CMS Enterprise is a scalable robust call accounting software package that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks, migrate legacy equipment and manage the health of their communication networks.
“RSI has worked very hard in tandem with Mitel to ensure and verify compliance of our enterprise grade call accounting with the latest Mitel MCD,” said Rito Salomone, President of RSI. “Shadow CMS Enterprise is a unique solution that can be deployed in any environment including small office, hospitality and large enterprise. We are excited to offer our mutual customers a solution that will watchdog their communication ecosystem.”
"Building and maintaining the right technology relationships to deliver customers high value integrated solutions is a critical component of success in the current business communications marketplace," said David Lowenstein, Director of Business Development for MSA. "Mitel continues to work with best-of-breed companies to deliver complete solutions that address the specific business challenges of our customers."
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud Mitel Solutions Alliance (MSA) Member, RSI is focused on providing Mitel customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East.
RSI Revolution Web Call Accounting for SME Rated Avaya DevConnect Compliant with IP Office 6.1
It is with great pleasure we present Resource Software International Ltd. (RSI) with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 6.1(5).
RSI Revolution Web Call Accounting has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 6.1(5). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 6.1(5).
Avaya Inc.
RSI Revolution Web Call Accounting has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 6.1(5). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 6.1(5).
Avaya Inc.
RSI Receives Avaya DevConnect Compliant Award for Shadow CMS Call Accounting
Resource Software International Ltd. (RSI)
It is with great pleasure we present your company with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 6.1(5).
Your company's Shadow Call Management Software has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 6.1(5). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 6.1(5).
We look forward to continuing our joint success in the future. Again, Congratulations!
Sincerely
Dan Fusco
DevConnect Program
Avaya Inc.
It is with great pleasure we present your company with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 6.1(5).
Your company's Shadow Call Management Software has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 6.1(5). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 6.1(5).
We look forward to continuing our joint success in the future. Again, Congratulations!
Sincerely
Dan Fusco
DevConnect Program
Avaya Inc.
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