Wednesday, July 11, 2018

RSI Unveils Shadow UC Analytics for Microsoft S4B/Teams




Designed specifically for Microsoft Skype for Business/Teams, Shadow UC Analytics delivers unparalleled visibility of your Unified Communication consumption ensuring your investment in time, money and resources is delivering the business benefits you expected. 

It is an intuitive, user driven solution producing only relevant information through its customisable dashboards and automated reports.
 

Schedule a personal demo to find out how you can monitor, measure and manage your Microsoft UC ecosystem...

  • Accelerate your digital transformation
  • Improve customer experience
  • Increase adoption
  • Meet compliance standards
  • Empower productivity!

Contact sales@telecost.com!


About RSI

Founded in 1990, Resource Software International Ltd. (RSI) is a developer, manufacturer and distributor of communication management solutions. The company offers a wide range of products including: call accounting, collaboration spaces metrics, real time dashboards, contact center reporting, voice recording, emergency notification and custom AI/Bot/CRM integrations in over 80 countries around the world. 

We give customers the tools necessary to monitor, measure and manage the health of their collaboration ecosystem and protect their business lifeline. Our solutions help prevent system hacks, eliminate bottlenecks, reconcile expenses, increase adoption of new systems, drive digitization and empower productivity.  

 



Wednesday, June 6, 2018

RSI At CiscoLive 2018 Demonstrating Collaboration Analytics


RSI cordially invites you to stop by our booth in the Cisco Collaboration Village (C5) to explore our wide spectrum of collaboration analytics for Cisco Collaboration or just to say hello!  

VISIT THE RSI BOOTH


RSI is a global leader in collaboration analytics that helps companies monitor, measure and manage their communication ecosystem.  RSI offers products, training and resources that help minimize misuse, accelerate adoption, guard against system hacks, meet regulatory compliance standards and empower productivity!

More about RSI:
https://www.telecost.com

DON’T MISS THE RSI SESSION ON TUESDAY JUNE 12

Session Speaker Rito Salomone, President of RSI, invites you to attend his Analytics session “The Importance of Team Collaboration Analytics” on Tuesday, Jun 12, 01:15 p.m. - 01:30 p.m.in the World of Solutions Collaboration Village. 

More about the session: 
https://bit.ly/2sLCmvK



Monday, May 28, 2018

RSI Unveiling New Collaboration Analytics for Webex Teams and Webex Meetings at CiscoLive 2018

Will you be attending CiscoLive 2018 this year?


If so, why not learn more about our exciting Cisco Collaboration Analytics for UCM, HCS, Jabber and now Webex!

Communication has rapidly evolved from desk-tied audio connection to participants huddling in virtual groups or teams empowered through voice, video, and chat.  Participants can contribute ideas, deliver presentations, engage colleagues, and build direction by sharing files, white boarding and screen share.  

Team collaboration solutions such as Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack and many others are forcing managers to think beyond the enterprise. These solutions address the realities of today’s digital transformation. People are demanding more from their communication ecosystem. Agile workers need to access information anywhere, anytime in secure but flexible work spaces from any device. Most organizations can now consolidate existing communication tools into a single platform deployed across the entire enterprise.

Schedule a personal demo to find out how you can monitor, measure and manage your collaboration ecosystem...
  • Accelerate your digital transformation
  • Improve customer experience
  • Increase adoption
  • Meet compliance standards
  • Get a handle on team collaboration and project progression
  • Empower productivity!
Come visit Resource Software International Ltd. (RSI) in the Cisco Collaboration Village (booth C5).

You want to schedule a personal demo at CiscoLive or via Webex?  Contact sales@telecost.com!

Wednesday, May 2, 2018

Global communication analytics provider RSI now a ConvergeOne Preferred Partner

OSHAWA, ONTARIO – May 2, 2018 – Resource Software International Ltd. (RSI), a world leader in producing products, training and resources that proactively utilize communication analytics to create a more dynamic, responsive and productive communication ecosystem; officially joined the ConvergeOne Preferred Partner Program as a bronze member. ConvergeOne (NASDAQ: CVON) is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment.

The agreement will facilitate the distribution of RSI communication management solutions through the ConvergeOne extensive network. By teaming with a national brand like ConvergeOne—which services over 7200 enterprises—RSI can effectively offer its scalable communication management portfolio around the globe.

The RSI communication management portfolio, for premise and cloud implementations, offers actionable business intelligence for voice, video, chat, collaboration spaces and call centers. The software, Shadow CMS All-In-One Analytics, allows communication managers to monitor, measure and manage communication activity form any number of endpoints (including telephones, messaging, collaboration teams/spaces, video, hunt groups, agents or subscribers). Major components include call accounting, call center reporting, real time dashboards, call recording playback, collaboration spaces adoption and emergency notification. RSI products are independently tested and verified to work with most major industry providers including Avaya, Cisco, Microsoft and RingCentral.

“We are delighted to partner with ConvergeOne to give customers the tools necessary to manage their business lifeline.” said Rito Salomone, President of RSI. “Shadow CMS All-In-One Analytics will help our mutual customers ensure the health of their collaboration ecosystem. The software will help prevent system hacks, eliminate bottlenecks, reconcile expenses, increase adoption of new systems and empower productivity.”

The ConvergeOne Partner Program is designed to identify top technology partners, nurture long-term relationships, and promote partner solutions with customers. Companies such as Resource Software International Ltd. (RSI) can qualify for one of three tiers of partnership (Elite, Preferred, Select) based on criteria including national presence and regional support, ease of doing business, revenue, lead generation, parts support, technical training, and customer service.

About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of communication management solutions. The company offers a wide range of products including: call accounting, collaboration spaces metrics, real time dashboards, contact center reporting, emergency notification and custom AI/Bot/CRM integrations in over 80 countries around the world.

For more information, visit www.convergeone.com or www.telecost.com

Media Contacts:
Rito Salomone
rsalomone@telecost.com
905 576-4575

Team Collaboration Analytics: Its Not Just Call Accounting Anymore


The success of every business is directly related to their ability to communicate from anywhere. Efficient collaboration is the essential ingredient in allowing colleagues to share ideas, build consensus, establish direction and get things done. 

Communication has rapidly evolved from desk-tied audio connection to participants huddling in virtual groups or teams empowered through voice, video, and chat.  Participants can contribute ideas, deliver presentations, engage colleagues, and build direction by sharing files, white boarding and screen share.  

Team collaboration solutions such as Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack and many others are forcing managers to think beyond the enterprise. These solutions address the realities of today’s digital transformation. People are demanding more from their communication ecosystem. Agile workers need to access information anywhere, anytime in secure but flexible work spaces from any device. Most organizations can now consolidate existing communication tools into a single platform deployed across the entire enterprise.

More than ever before, managers are faced with selecting between a vast array of communication tools. The selection process may be complex but what happens when a chosen solution is deployed is even more daunting. Migrating from traditional premise based PBX solutions to all-encompassing cloud-based team collaboration requires a general shift in workplace culture, buy-in from all stakeholders and maximum adoption. People need to leave old ways of doing things behind.

Traditional call accounting systems largely focus on premise based PBX systems with central focus on voice traffic activity. The evolution of team collaboration requires more sophisticated analysis of various communication channels and participant behavior. Team collaboration analytics is needed to make sure selected tools are being adopted, reduce decision times and improve collaboration. 

RSI’s Shadow Spaces for Team Collaboration offers insights to managers about user adoption, project progression, calls, meetings, bot activity, file uploads, activity/inactivity of spaces and trending topics. This allows managers to increase adoption, accelerate their digital transformation and maintain a healthy collaboration ecosystem ensuring maximum ROI.
The old adage still rings true – you cannot manage what you cannot measure.   RSI is recognized globally for creating solutions that help you proactively measure, monitor and manage your communication ecosystem. Our mission has never strayed from giving organizations an upper hand on empowering productivity through seamless collaboration management. Managers no longer need to be tied to their desks to act, react and enact communication solutions based on concrete real time quantitative information.   

About RSI
Founded in 1990, RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. RSI offers communication management solutions for premise, hybrid and cloud environments that empower enterprises to increase adoption of new technologies, remove bottlenecks, reconcile expenses and improve customer experience. Core solutions include call accounting, call center reporting, team collaboration analytics, real time dashboards, and emergency notification. The company also offers professional services for building custom AI/Bots and CRM integrations that connect technologies together.

For more information, visit our website at:  www.telecost.com

Wednesday, March 21, 2018

Team Collaboration Analytics: Accelerate Your Digital Transformation Using Actionable Collaboration Adoption Insights


Team collaboration applications are disrupting traditional ways of communication. The most popular solutions integrate voice, video, chat and virtual meeting spaces to rapidly enable colleagues to share ideas, build consensus, establish direction and or accomplish specified objectives. Many organizations can now consolidate existing communication tools into a single platform deployed across the entire enterprise.
There is a new breed of team collaboration solutions jostling for market share by major heavyweights including Cisco Spark, Microsoft Teams and RingCentral Glip alongside pioneer Slack. All vendors promise a unified experience but in practice many organizations remain hamstrung by investments in legacy systems and fragmented multi-vendor landscapes. However, the solutions themselves do offer robust all-in-one converged collaboration experiences. This has emboldened many organizations to move towards a consolidation of systems rather than separate vendors for voice, video, meetings and team collaboration.
Diving into team collaboration is only effective if stakeholders embrace the new technology otherwise there is even greater frustration from navigating between multiple applications. Managers need to make sure that new communication platforms are being adopted and improve business outcomes.
At Enterprise Connect 2018 in Orlando, Florida last week, Jason Kasch, CIO at Structural Group, a Maryland-based engineering and construction firm, said his company previously used a range of applications to connect workers – including Microsoft Yammer, Oracle Social Network, text messaging platform GroupMe and team collaboration pioneer - Slack. By standardizing on one converged platform, RingCentral Glip, the company found it easier for employees engage others within the organization across multiple locations in several time zones.
 “We had a bunch of different products where people were collaborating and the one piece that was missing was a central contact point,” Kasch explained. “If everyone was on a different platform, they didn’t have the ability to single point click to start a video conference or a conversation immediately.”
Kasch said the greatest advantage from the deployment of RingCentral Glip team collaboration was the elimination of time spent flipping between applications to share content with others. 
“When we collapsed all of those onto one platform we didn’t do it consciously saying, ‘Hey, this was a problem!’, because we didn’t realize it had been a problem before,” he said. “But the minute we launched RingCentral and gave everyone in the company access to Glip, everyone started migrating all of their conversations to this platform so they could converse with everybody else in the company.”

Cisco Spark was touted for its simplicity and quality of meeting experiences. Cisco leverages its vast experience in meeting quality and end-to-end secure encryption of collaboration data. Cisco Spark coupled with WebEx builds a compelling case for using Cisco team collaboration.

Jonathan Rosenberg, VP and CTO of Cisco’s Collaboration Technology Group, argued that Spark is best positioned to address disjoint communications by creating 
“a wrapper around the stuff you already have and make it better.” Rosenberg offered an example of a major U.S. retailer that utilizes Cisco Spark in-store for internal chat and across the enterprise for corporate communications. He also touted how NBC Universal leveraged Cisco Spark in the broadcasts from the recent XXIII Winter Games.


More than ever before, managers are faced with selecting between a vast array of communication tools. The selection process may be complex but what happens when a chosen solution is deployed is even more daunting. Migrating from traditional premise based PBX solutions to all-encompassing cloud-based team collaboration requires a general shift in workplace culture, buy-in from all stakeholders and maximum adoption. People need to leave old ways of doing things behind. Team collaboration analytics is needed to make sure selected tools are being adopted, reduce decision times and improve collaboration.  
The old adage once again rings true – you cannot manage what you cannot measure.  Team collaboration analytics are imperative for making intelligent decisions about the lifeline of every enterprise.

About RSI
Founded in 1990, RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. RSI offers communication management solutions for premise, hybrid and cloud environments that empower enterprises to increase adoption of new technologies, remove bottlenecks, reconcile expenses and improve customer experience. Core solutions include call accounting, call center reporting, real time dashboards, emergency notification and team collaboration analytics. The company also offers professional services for building custom integrations that connect technologies together.

The company recently released team collaboration analytics for RingCentral Glip
https://glip.shadowspaces.io
and a similar solution for Cisco Spark
https://spark.shadowspaces.io

Wednesday, January 3, 2018

RSI introduces Shadow CMS All-in-One Analytics for Avaya

Resource Software International Ltd. (RSI) is helping Avaya #Celebrate2gether by offering a brand new all encompassing engagement analytics solution for Avaya IP Office, Avaya Aura and backward compatibility with some Avaya / Nortel legacy gear.

The move is intended to allow Avaya customers the ability to manage their entire ecosystem (on the premise or via a cloud subscription) in one place without having to purchase several expensive modules.   The new Shadow CMS All-in-One Analytics for Avaya includes core components such as call accounting, historical call center reporting, real time dashboards and emergency notification in one application. 

For business partners, it simplifies the needs analysis of a customer.  Shadow CMS All-in-One Analytics for Avaya helps customers with their entire ecosystem.  Cradle to grave traces, call recording playback, traffic analysis and misuse/abuse reporting are all standard fare in the new offering.

Customers will enjoy huge savings from a simplified approach to managing all their Avaya endpoints.



Find out more

or contact
sales@telecost.com