We’re proud to announce that RSI will be attending, sponsoring and presenting at RingCentral Tech Summit 2026, taking place November 5–7 at The Westin Manila. We’re going as a sponsor, and we’re bringing the full Shadow portfolio with us.
What Tech Summit 2026 Is
RingCentral’s Tech Summit brings together the people who build, sell, and support RingCentral solutions every day — Solutions Engineering, Professional Services, CSM leadership, and Contact Center Sales teams from across the globe, alongside RingCentral executives and partner leadership. It’s a room full of the people closest to RingCentral customers, which makes it exactly the right place for an ISV partner to show up and show what’s possible.
As a RingCentral ISV Premier Partner since 2017, RSI is honored to be part of it.
What We’re Bringing: The Shadow Portfolio
We’ll have a Vendor Showcase presence throughout the event, plus dedicated breakout sessions, where we’ll be demonstrating the full Shadow lineup:
Shadow Analytics — our AI-driven communication intelligence platform, unifying voice, messaging, video, SMS, and AI agent activity into one reporting foundation instead of a dozen disconnected exports.
Shadow AgentCX — the CX-lite layer that gives RingEX and RingCX queues real call-center functionality — break codes, dispositions, leaderboards, intelligent callback — without requiring a full CX license.
Shadow Analytics MCP — our newest release, and one we’re especially excited to walk people through in Manila. It connects Shadow Analytics directly to the AI tools teams already use, so instead of building a report, you ask a question in plain language and get an answer, grounded in real data and governed by real permissions.
Together, that’s live demonstrations of call analytics, CX tooling, and agentic AI access — all built specifically for the RingCentral ecosystem, running side by side.
Why We’re Excited About This One
Solutions Engineers and Professional Services teams are the ones in the room with customers when the hard questions come up — what’s possible on RingEX, what a queue actually needs, what a customer’s data can tell them if someone would just ask it the right way. Manila is a chance to put the Shadow portfolio directly in front of the people best positioned to put it to work, and to hear firsthand what they need next.
About RSI
RSI (Resource Software International Ltd.) has been building communication intelligence solutions since 1990 — more than three decades bridging the gap between what UC and CX platforms give you out of the box and what teams actually need to run, report on, and improve their operations. We’ve been a RingCentral ISV Premier Partner since 2017, with Shadow Agent, Shadow Analytics, and Shadow Analytics MCP all built natively for the RingCentral ecosystem.
Find us at the Vendor Showcase in Manila, or reach out ahead of time if you’d like to book a walkthrough of the Shadow portfolio while we’re there.
www.rsicloud.com
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