Thursday, March 29, 2007

Visual Rapport: Time On Call Tracking

Visual Rapport is a truly customizeable middleware solution for handling voice calls. VR can be employed to provide screen pop into any contact management application. VR provides real time interaction and can log data for ring time, hold time, transfer, time on call and call completion. A desktop console provides users with employee status, instant messaging, file transfer and email.

See Visual Rapport.