Thursday, April 26, 2007

Using Visual Rapport's Instant Messaging (IM) to Increase Productivity

At first it seemed to be a teenage fad, with teenagers latching on to Instant Messaging (IM) as a way to network and communicate with friends in real time. However, the growing popularity of IM in organizations is raising questions as to whether IM can be used to maximize the bottom line.

The use of IM in organizations provides users with a tool to discuss ideas and solutions seamlessly without interrupting other activities. IM can be used to discuss projects, exchange ideas, and transfer files unobtrusively. IM eliminates short internal inquiries from cluttering email, and allows users to share information instantaneously in real time.

Instant messaging can also be beneficial where quick and immediate contact is crucial to a project or situation. In reception environments, the benefits of instant messaging are limitless, with the ability to announce callers, or redirect callers as required.

Because IM is intuitive and easy to install, most organizations can be up and running with little training. Instantaneous communication is essential in many organizations that require frequent real time collaboration. IM can minimize the number of times personnel need to get up from their desk and meet face to face.

Visual Rapport removes the security risks that are inherent in peer-to-peer solutions. Visual Rapport is a client/server application therefore organizations benefit from the productivity enhancements that IM enables, while remaining diligent against security risks such as viruses, and the possibility of sending confidential information externally. Implementing a standardized instant messaging environment, with controls to limit IM capabilities, organizations can benefit from the addition of IM as a communications tool.

Visual Rapport provides the added benefit of integrated desktop telephony control in conjunction with instant messaging. Deploying Visual Rapport with IM within an organization assures secured communication, improves collaboration and increases productivity.

RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products.