Tuesday, April 28, 2009

Resource Software International Ltd. (RSI) Announces Call Accounting Compatibility with Matrix Telecom Solutions Gear

OSHAWA, ONTARIO, CANADA - April 26, 2008 - Resource Software International Ltd. (RSI), an international developer, manufactuer and distirbutor of unified communication management solutions, announced today that it has completed interoperability testing with Matrix Eternity enterprise PBX. RSI successfully lab tested its scalable multi-platform call accounting application – Shadow CMS Enterprise Call Accounting.

All testing was executed by RSI and Matrix using pre-established standards for the Matrix Eternity system. Test coverage includes basic communication and functionality between a specific release of Matrix Eternity and Shadow CMS Enterprise Call Accounting.

"This announcement marks another milestone in the evolution of Shadow CMS Enterprise Call Accounting and demonstrates the dynamic scope of the application. We look forward in working with Matrix Telecom Solutions to provide customers with the very best communication management solutions." said Rito Salomone, President, RSI.

About RSI

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting and CRM integration. RSI has distributors in North America, Europe, Caribbean and Middle East.

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at www.telecost.com

About Matrix Telecom Solutions

An ISO 9001 Company, Matrix is a leader in the customer premises telecom equipment market. As an innovative, technology driven and customer focused organization, the company is committed to keeping pace with revolutions in the telecom industry. This has resulted in bringing forth of cutting edge products like Digital PBXs, Digital and ISDN Key Phone Systems, GSM FCTs, GSM Gateways, VoIP Products, Voice Messaging Products, Intercom Security Products and PLCC EPAXs. With over 1,000,000 line units installed and growing by over 1000 line units per day, the installed base of Matrix connects over 10,000,000 calls everyday. Thus, Matrix has gained the trust and admiration of users representing the entire spectrum of industries. No wonder, Matrix has won awards for the Best PBX and Key Phone System Company.

For more information visit www.matrixtelesol.com

Thursday, April 16, 2009

RSI becomes an official member of the Mitel Solutions Alliance (MSA)

Mitel Solutions Alliance (MSA) enables world-class companies to successfully develop products and services that integrate with Mitel's portfolio. RSI has officially been granted membership into the MSA program. RSI solutions will now be visible in the Mitel Global Solutions Catalog.

Visit http://www.telecost.com

Wednesday, April 15, 2009

RSI Shadow CMS Enterprise Call Accounting Now Compliant With Avaya Communication Manager

OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS enterprise call accounting is compliant with Avaya Communication Manager 5.1.2. Avaya is a leading global provider of business communications applications, systems and services.

Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-tested by Avaya for compatibility with: Avaya Communication Manager 5.1.2.

“RSI is delighted our flagship application, Shadow CMS, has demonstrated compliance with Avaya CM. Over the years, Shadow CMS has been continually developed to meet the high standards of interoperability of Avaya IP Office, and Avaya CM“, said Rito Salomone, President, RSI. “Combined with Avaya telephony platforms, Shadow CMS helps our mutual customers maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses. ”

RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total communication management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East. As a proud Avaya DeveloperConnection Gold Member, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication facilities. For more information, visit www.telecost.com

Media Inquiries:

Rana Banik, RSI

Lynn Newman, Avaya